Hezen Cave Hotel — Hotel in Ortahisar Beldesi

My first interaction with the Hezen Cave Hotel came after the booking and my messaging with Mehmet the Manager of the hotel he was extremely helpful in answering all my queries, and he helped organise a shuttle car service for when I| landed at the Nevsehir airport, to provisionally book a balloon ride for me.||The conversations made me feel confident that I had made the right choice in booking the Hezen Cave for my stay, I had decided to spend the 7 days of my entire trip in the region to rest, relax and explore the region of Cappadocia and find out more about Turkish culture on my first trip to Turkey as a solo female traveller.||The area of Ortahisa and the Hezen Cave Hotel and its people proved to be an excellent choice for me.||I was so impressed with the attention to detail of the hotel, the owners have |created such a luxurious space, the interior is beautifully designed and the |ambience is one of comfort and ease.||The room I stayed in was described as standard, however, there was nothing standard about the room! it was gorgeous, from the hammam-style bathroom, |the small private terrace, to the cave interior, I slept so well, and it was lovely to |wake up in lovely surroundings.||The staff were so hospitable, such a great group of people who were so kind and welcoming, who provided service with a smile, and they were constantly ensuring|that all was well with me, I will remember their warmth for a long time – though|I am planning a return trip!||The breakfast was outstanding, and I was spoilt for choice, everything from typical breakfast fare, the deli selection, the range of omelettes, the bread, I love Turkish bread, the variety of cheese, and to finish the Turkish tea, which became a favourite of mine.||Mehmet provided time and space to let me know all the activities available, and |the reception staff were so helpful in organising the trips and the transportation. |I enjoyed the conversations, with the offerings of Turkish tea, the people at |the Hezen Cave are the jewel in this luxurious crown.||I especially want to thank the owner Mr Hakan, for the wonderful hotel that he has created and the staff that he has around him, they are a credit to the hotel, and |they made my stay so memorable.||I want to thank Belfin, Caner, Mehmet, Yuksel, and Mr Hakan for their excellence, kindness generosity of spirit, and care towards me during my visit. I am so grateful that I got to spend some time in this wonderful place and I...

We've stayed all over the world even in hotel with room costing thousand dollar a night, but this hotel so far has demonstrated a level of hospitality and care we haven't seen elsewhere. The Michelin nod is so well-deserved

We were so impressed with the different receptionists in day and night shifts, who seem to be very diverse, in terms of age and gender. It gives off a feel of a very international and modern establishment, when it's uniquely situated just across the Ortahisar castle that's very ancient and the town itself that's quaint

Each of the staff was super helpful and was willing to go extra mile to ensure our comfort during the stay. They proactively thought of small details that matter

In our first day, we arrived too early for check-in time. We were able to join other guests for breakfast, do our laundry in the laundry room and then went out the whole day to explore the region. They offered for our luggage to be sent to our room when we were away so that we can come back to our room ready with our luggage already inside. It was a surprise for us to learn that they've changed our room from a cave room to other room but it was actually done with our comfort in mind seeing that we arrive during some of the hottest days in summer and the room that we booked didn't have AC

In our last night, they were aware that we're planning to have second attempt on hot air balloon ride in the early morning before we go to airport to catch a 10AM flight. They offered to settle all bills that night and have our luggages be in the car when we're back from the balloon ride so that we can hit the road to go to the airport on time. It's so freeing to know that the hotel is there to help you sort your plan

Food-wise, the breakfasts and the dinner that we had in the hotel were amazing. The dinner especially was very unique with some Anatolian dishes that we've never seen elsewhere

We're specifically looking to stay here to be away from Goreme's hustle and bustle. That might not be for everyone (as some people will prefer to be close to the center of action). But getting around is easy when you rent vehicle (the rate in Cappadocia is quite affordable and can be delivered to the hotel's outdoor car park). And if you have any tour activity, including hot air balloon ride, the pickup ride is typically just 10 mins ride...

OK, here is the deal, My wife and I have done a fair about of travel this year and we usually don' take the time to write a review unless there is a heart felt reason to do it. Hezen Hotel is one of those places that simply blows you away. It was better than any pictures or web review I've checked. This is rear, that a place is this charming, neat, beautiful and well take care of. The views at day or night we delightful, the service was top level, people where kind and for the price they made you fill like royalty. sure there wasn't a full menu nor room service but you didn't need anything different than what the kitchen was preparing the night. The open drinks...honor system felt like something out of the Google offices....and remember you are in a CAVE hotel. free laundry and WITH soap...we did not used it but wish we had. Our room, one of the cave suites was decorate with authentic taste, rugs, vases, copperworks, it made the place feel like ancient and yet modern, the bathroom was incredible, the soaps top, so was the living room and the lighting....I'll post some picture soon. I give talks on business, entrepreneurship and innovation and clearly I had taken notice, I wanted to find out more of how this place had come together like an Apple product lunch, I visited the owner at his downtown business, an older man, charming and charismatic turkish rug salesman, he was more interested in me assessing the quality of his personnel than anything else. Needless to say we spend quite a bit of time. The hotel was his wife idea of a retirement hobby, a frensh woman (now everything starts to make sense.......) They been married for 36 year, the met while she was visiting cappadocia, and 3 years ago she retired form here job in Istanbul. She brought in the architect and designer from Istanbul and always spend a few hours at the hotel every day. The many small nooks delightfully appointed to sit down and read a book....her idea.

In two years we plan to come back...