RAF Hotel & Suites Dubai — Hotel in Dubai

It was one of the worst experience in Dubai, bad management in reservations. Hence, to be precise, I made a reservation for a special family event and i have received initial approval from them. During the discussion, they notified me that the hall was reserved to some one else and he is from the chairman side, and it canceled because I did not pay the rent amount, even though I kept in touch with the relevant employee and i have told her that am ready to pay the deposit anytime, but she was absent due to the Union Day holiday. I then met with the responsible manager and he promised me that the issue would be resolved, but The amount was increased and I agreed, and then one day later, he shocked me that he could not do anything even though I presented him with a copy of the invitation cards for our guests, which included the name of their hotel. I was also embarrassed...

Disappointing Decline in Service and Professionalism After Management Change

I’ve been staying at RAF Hotel Apartments for a while, but my recent visit was a letdown. Since the management change, the quality of service has noticeably declined.

One of the first things I noticed was the lack of professionalism among the staff. Not only were they unresponsive to basic requests, but they also weren’t even in proper uniform. This made the experience feel less like a hotel and more like a budget stay, which is not what I expected from RAF.

The apartment itself seemed neglected, with amenities that felt cheap and poorly maintained. It’s disappointing to see such a significant decline in standards.

I hope the new management addresses these issues, but until then, I can’t recommend RAF Hotel Apartments...

My brothers and my sister had a great experience staying at this hotel. It is a great location nearby most of key activities in Dubai. The staff are amazing, kind and dedicated. They make you feel so welcomed and cared for that it feels like you find another home. From the reception/front desk staff to security guards and the restaurant staff; everybody was very polite, helpful and always smiling despite their long shifts. Thank you so much to Shahrukh, Ahmed, Dilini, Natasha, Novad and chef Akber for the breakfast great variety, tasty dishes and your great care of my family. Thank you to Pascal and Juma, the security guards always so helpful whenevwr needed. Thank you to Omer and Nawab for your great care, customer...