Premier Inn Uttoxeter hotel — Hotel in East Staffordshire

Title: Breach of Trust: Staff Promised to Cancel Fine, Then Abandoned Me (EV Charging Issue at UTTOXETER) ​Date of Incident/Visit: 11th August Location: Premier Inn Uttoxeter Rating (Suggested): 1/5 Stars (Due to staff failure and predatory parking) ​I visited this Premier Inn Uttoxeter location with the intention of using the electric vehicle (EV) charging facilities, and the resulting experience—specifically the staff's actions—was appalling. ​The Initial Parking Error and Staff Guarantee: ​First Entry (15 mins): I initially entered the car park and spent approximately 15 minutes attempting to operate the charging machine, which was confusing and potentially faulty. I was unable to start a charge or register my car, so I drove out. This short dwell time was immediately captured by the ANPR camera system. ​Contacting Reception: I then went inside to the reception desk. I explained my failed attempt and the receptionist gave me instructions, confirming I needed a specific app that I wasn't aware of. ​The Promise: Crucially, I mentioned the time already spent in the car park. The receptionist explicitly told me not to worry about the time already logged, assuring me that as long as I was charging, I had 90 minutes of free parking. She then added: "If there's any problem, contact us and we will sort it." ​Second Entry: Trusting this guarantee, I went back out, successfully initiated a charge (for about half an hour), and left. ​The Subsequent Breach of Trust: ​A few days later, I received a Parking Charge Notice (PCN) from the enforcement company (likely Horizon Parking) for the first 15-minute entry, as the ANPR system had flagged the initial short stay as non-compliant. ​When I contacted the hotel again, citing the promise made by the receptionist, the staff or manager I spoke to refused to honor their colleague's guarantee. I was met with complete indifference and told that the matter was "out of their hands," completely backtracking on the assurance that "we will sort it." ​Conclusion: A Warning to All Customers ​This is not just a poor service issue; it is a breach of trust. I acted on the explicit instruction and guarantee of a Premier Inn employee, which was then dismissed and denied by the hotel when I needed their promised assistance. ​Premier Inn is complicit in allowing this predatory parking enforcement to operate on its property and then actively abandons customers who are caught by it, even when their own staff are responsible for the misinformation. Potential customers should be warned: do not rely on any verbal promises from staff regarding the car park, as the hotel will not...

​Date of Incident/Visit: 11th August||Location: Premier Inn Uttoxeter||Rating (Suggested): 1/5 Stars (Due to staff failure and predatory parking)||​I visited this Premier Inn Uttoxeter location with the intention of using the electric vehicle (EV) charging facilities, and the resulting experience—specifically the staff's actions—was appalling.||​The Initial Parking Error and Staff Guarantee:||​First Entry (15 mins): I initially entered the car park and spent approximately 15 minutes attempting to operate the charging machine, which was confusing and potentially faulty. I was unable to start a charge or register my car, so I drove out. This short dwell time was immediately captured by the ANPR camera system.||​Contacting Reception: I then went inside to the reception desk. I explained my failed attempt and the receptionist gave me instructions, confirming I needed a specific app that I wasn't aware of.||​The Promise: Crucially, I mentioned the time already spent in the car park. The receptionist explicitly told me not to worry about the time already logged, assuring me that as long as I was charging, I had 90 minutes of free parking. She then added: "If there's any problem, contact us and we will sort it."||​Second Entry: Trusting this guarantee, I went back out, successfully initiated a charge (for about half an hour), and left.||​The Subsequent Breach of Trust:||​A few days later, I received a Parking Charge Notice (PCN) from the enforcement company (likely Horizon Parking) for the first 15-minute entry, as the ANPR system had flagged the initial short stay as non-compliant.||​When I contacted the hotel again, citing the promise made by the receptionist, the staff or manager I spoke to refused to honor their colleague's guarantee. I was met with complete indifference and told that the matter was "out of their hands," completely backtracking on the assurance that "we will sort it."||​Conclusion: A Warning to All Customers||​This is not just a poor service issue; it is a breach of trust. I acted on the explicit instruction and guarantee of a Premier Inn employee, which was then dismissed and denied by the hotel when I needed their promised assistance.||​Premier Inn is complicit in allowing this predatory parking enforcement to operate on its property and then actively abandons customers who are caught by it, even when their own staff are responsible for the misinformation. Potential customers should be warned: do not rely on any verbal promises from staff regarding the car park, as the hotel will not back them up....

Terrible experience, I certainly wouldn't advise a stay at this particular hotel. I paid £80 for myself and daughter for a double bed, as an overnight sleep before going on to CBeebies Land as a birthday surprise. We travelled down from London and arrived at 2am to an entrance door filled with spiders and cobwebs hanging down every where. I checked in and was directed back outside and over to the other building to my room. Again the entrance was filled with cobwebs and spiders wriggling in their webs. I had quite a few bags, a pushchair and my daughter and there was no lift to the first floor. It was a real struggle. Upon entering my room there was a dead fly on the dusty window sill, a bug on the wall. A shard of glass on the floor which luckily I spotted before myself or daughter stepped on it. A spider on the ceiling in a cobweb. Dirty shower curtain, blocked sink, water from the shower not running properly, cobweb hanging from the lampshade, a stained dressing table chair and damp bed sheets.

I was so disappointed having travelled so far and now unable to sleep in such conditions. No phone in the room which meant I would have had to take my daughter back all the way downstairs and back to reception.

The next day before leaving I mentioned all of my findings to the lady on reception who clearly didn't care. When I left my customer feedback regarding a good nights stay or money back, I received a response to say that they were aware of all the issues I had encountered and as a 'gesture of goodwill' they would refund me £20. So I'm hindsight I paid £60 for all of the...