Burger King — Restaurant in East Staffordshire

Wanted to eat there with a few families and since I worked at a Burger King myself I thought I could treat them with a discount since it was part of the employee benefits.

First thing that happened was that the assistant manager unlocked the door (it was opening hours) and were greeted by children saying ‘hi’. She instantly turned away not saying a word to them which I found quite rude. You cannot use the excuse that you did not hear them as there were four children saying it in unison within a small distance and children are no doubt loud beings. Regardless if you are an employee following the policy or you’re an ordinary person, it’s essential to acknowledge childrens’ existence.

I was accepted to the discount which I originally thought to be 50% turned out to be only 15%. Miscommunication or not, it was quite frustrating and the fact it was even mentioned in the official handbook to be 50% was even more frustrating. What’s even more confusing was where the 15% came from as it is never mentioned in the handbook. When confronting the situation quoting ‘any of our owned restaurants’ the cashier replied that ‘your friends and family do not own any of the restaurants and only apply to other restaurants’ which was a laughable response and overall illogical. Going by that logic, no employee can get a discount for themselves or friends as they do not own the restaurants. This is a Burger King we went to and apparently this is not an owned restaurant as the cashier’s logic was that it did not apply to this specific one but got a discount anyway. Their response repeated after by the cashier was that ‘it’s what it says on the computer and I can’t do anything about it’. If you got confused during this whole paragraph it is because their logic was an utter lie and overall confusing. I would have understood more and have been more accepting if they gave a logical and reasonable reason for the decision.

After finding out about the 15% we accepted it despite not being 50% there was still one problem. Even if you are not good at maths you would be able to understand why this is a problem that almost went under the radar. If you think that 15% off of £247 is £237 then you would be crazy. You cannot say that you blame the computer and cannot do anything about it when it could not even calculate the right percentage. It was roughly £27 off from the actual total that we were supposed to pay from the 15% discount.

On to the food, I would appreciate the fact that you had to feed 25 people in one order but that does not mean you give half-effort service. There were missing sides such as halloumi fries and completely ignored the five cheesy bacon doubles like it never appeared on the list. They managed to make most of the burgers and avoid the cheesy bacon doubles which is ridiculous. Even worse, the cashier did not believe us first and they genuinely thought we had everything. The food was quite cold even though the restaurant just opened and the food came quite quickly.

Overall, terrible experience. In the end, it was not even about the discount, it was about getting what we paid for. We paid almost full price for some of the things not even coming to us which tipped us over the edge. I understand it might have been overwhelming but this is comparable to lunch hour and I could tell they did not have enough staff to cope. One making burgers and one on the sides. Uncooperative, deceptive and rude from staff.

If you want some sort of silver lining, we got some of the money back to match the 15% discount but let us remember that the cashier clearly stated ample times that they did what was on the computer and could not do anything about it. Fuelling the lies as they did do something about the discount showing that they may have controlled the percentage and how much they slashed off because computers are not that stupid to get percentages wrong. If you come into the restaurant with a large amount of people, spare them as they are abysmal at handling them. Rude to children and overall confusing with...

Has improved of late. I have used this BK for over 10 years now as it is the only one locally. Definitely was bad before, like the KFC in Uttox. (Which I recommend you steer clear of), but lately it has improved overall. Firstly BK had finally brought back the Plant Based Whopper which was the only plant based fast food I could stomach as a treat and luckily it appears they haven't changed the ingredients or flavour. Hardcore vegans will slate this as the cheese (if added) is not vegan and the burgers are cooked on the same grill as meat, blabla but if I was fully vegan I wouldn't be eating at such a place anyway. Don't knock small progress. As a vegetarian it is really hard for me to find fast food on nights I don't want to cook. McDonald's McPlant is disgusting and KFC's plant based chicken burger is very sad. All in all, I have never been ill from this place and my food as well as my meat eating partner's food, has been great. 👍 Note to BK: don't get rid of the plant based whopper again and bring back the...

£2.99 order of small burger and fries. Took over 10 minutes to be made. The restaurant wasn’t busy, they had only a handful of meals to pack however there was one member of staff doing the packing and training another team member. The girls in the middle making the burgers had nothing to do as no more orders were being placed.

Did they show any consideration to their team members and help out? No. Did they consider the service they were providing to the customers? Only if they were trying to entertain the customers whilst they waited as the girls were too busy dancing to Flo Rida in clear view of the customers to help get the orders packed quicker. One girl did take a break from dancing sometimes so she could sit and play on her phone (and then failed to wash her...