Frosty Towers — Hotel in Great Britain

Frosty towers? More like faulty towers. The woman who runs this is an awful person to deal with. I asked her name, she said it’s frosty towers… So I guess this is for the attention of a Mrs F. Towers and anyone anticipating a stay at this definitely not run-down establishment.||||||If you’re looking for customer service, a friendly face and a warm welcome, I’d recommend a different hotel.||||||If you would, however, like an angry ‘lady’ screaming at you IN FRONT of her customers, I would suggest this place in a heartbeat. If you’d like to avoid conflict, do not turn your car around in her empty car park that consisted of 2 cars in a lot that could park 20-30ish cars (she was super busy!).||||||The car park is down a very narrow alley behind the hotel, and I wasn’t sure where I was going, so turned around and attempted to navigate where I was heading. At no point was I out of my car, parked, or blocking anyone from entering/exiting the lot. My engine was running the entirety of my ‘stay’. Before my interaction with this lovely lady, I was there for around 20 seconds before Mrs Banshee came a knockin’.||||||She scratched my car by banging on it with force, using some form of metal card/key - This was our very first interaction… no such calm mannered conversation was had.||||||I had to get out the car by this point, as I was in shock that this is how someone would actually interact with another - I understand if I had left my car there, but I was simply turning around and trying to find out where I was.||||||She screamed in my face, used foul language, was threatening me, degraded me by asking if I speak English or can read, all of this within a 1 minute window.||||||A lovely girl that lives in a flat directly facing the car park entrance came to ask if I was okay as she could hear Mrs Towers screaming - I told her I was okay and she left back to her flat - She briefly spoke to me after, as I was pretty shaken up, and explained to me she has done this countless times and is known for being a vile person.||||||In my opinion, all that was required was a quick word that it’s private property and could I please leave - I understand her frustration due to the sheer amount of people attempting to park in her overflowing car park, dying to stay in Frosty Towers!||||||I could have been a customer, booked in and looking for the entrance, but she wouldn’t have known as she approached the situation with pure rage.||||||If this is the way she treats people on the daily, no wonder they have have approximately 1 booking per...

Plus:

En-suite shower room B&B well located on the seafront Large communal lounge on ground floor with large windows but but with no TV Powerful shower head Large king size bed Guarantees parking space included in price Nice breakfast includes in price Working large heater in room Friendly staff Room large and in good condition, nicely decorated with lots of nice furniture and equipment, 2 comfy chairs (a rarity for this sort of place), large wardrobe, chest of drawers, low table, hear dryer, tv on wall Several towels Lots of toilet rolls Comfy and warm bedding and cover Tea, coffee, sugar, milk and kettle Plenty of electric sockets

Minus:

Manager and maid assuming I was not in my room and trying to open my bedroom door forcibly. No No disturb sign to put on outside of bedroom door No toiletries, which I expected as price was higher than similar places where I stayed View to the carpark at rear Parking spaces are small, especially when large SUVs park there, and there were many Shower drain clogged, waste water accumulating dangerously high in shower Noisy, thin walls No lift to 2nd floor Other guests complained of noise and shouting in room next door at 2-3 am, although manager offered them...

I stayed here for three nights and can’t speak highly enough of this fabulous little hotel.||And Jenia is a lovely kind lady, she goes the extra mile to make you feel welcome as well as working extremely hard to keep this b & b spotlessly clean. ||Everywhere is so pretty and the gorgeous flower boxes front and back really are a sight to behold. || Breakfast is also very good with an excellent choice.||For anyone wanting a quiet relaxing place to stay right on the seafront this one takes a lot of beating. ||We had rooms on the back so no sea view, but you only sleep there and my bed was so comfortable also the room was light and had a nice feel to it, an on suite with a new power shower and constant hot water. ||I wouldn’t hesitate to stay here again, it really is a lovely little place with such a kind helpful owner who who makes all her guests feel really welcome. ||Well done Jenia it was such a pleasure...