Someplace Else — Restaurant in Wales

My Wife and I booked a table today 8/12/24 for 1pm and we arrived at 12.45, we gave our name only to be told, sorry but I can't find a reservation in your name and we were almost turned away, I told the waiter that I physically saw it written into the restaurant diary by the senior manager and eventually he found it and said "sorry about that but the reservations aren't written down in any order".

We didn't get the table we requested but that was OK, the waitress took our drinks order but had enormous difficulty with our accent ( Birmingham ) and she admitted that she was having difficulty connecting with customers today, we got our drinks and the waitress returned to take our food order which she repeated to us and it was wrong.

The food arrived ( 2 turkey Sunday dinners ) which looked fantastic, thick turkey slices with all the trimmings, but sadly they were only just barely warm enough almost up to the point of complaint, ( I like my dinner hot) and there was something overpoweringly salty on the plate and my Wife said that it was the gravy.

My Wife and I were so disappointed that our dining experience wasn't what we hoped for having popped in for the first time for just drinks 2 days earlier spending 2 relaxing hours which we...

I have been here a number of times with my wife as a lunch break during walks. Also to the Spanish Nights, and with my daughter and 2 grandchildren, and always been welcomed with lovely food and service. However last Thursday we all went my Wife, daughter and 2 young grandchildren, 1 in a pram. The cafe was very quiet only 2 elderly ladies in the room. As we walked in the waitress who we have never seen before made a point of saying excuse me in an agitated manner, as she walked past the pram, she clearly had an issue with the pram, then as we sat down the 2 ladies made an issue of the lack of space insinuating that there was no space (they were actually sat on a table with 4 seats), My daughter was very upset so we walked out and then had a very enjoyable meal in the Artisan Bakery. We will not be going back which is a pity because we have always been welcomed here and had some...

Whilst waiting to ask for a menu after having waited a while the staff behind the bar could easily be heard grumbling about a customer, when they saw me they gave me the menu’s. I felt this was a little unprofessional discussing customers. Food was ordered but was incomplete so had to go back to the kitchen, I finished my meal before the other meal came back. Both staff at one point went and sat outside, one of whom who waited on was having a cigarette (food hygiene issue)with their backs to the bar whilst there were customers waiting to pay, one of these customers went outside to ask to pay. Mushrooms looked boiled or out of a tin. Overall experience was not the best, customer service and food hygiene needs to improve and maybe take...