Kings Park Hotel — Hotel in Great Britain

Well what can I say about this Hotel? Not very much,apart from the only good thing about it is one Person named Callum.

First off we booked a triple room,as there is 3 in our party. The room had black mould all over one wall,and had a terrible smell of damp. Callum kindly dealt with this compliant quickly and got us two rooms. Then the next morning,even though we had paid for a breakfast we were only offered a pear and an orange (that's right one of each). Went to have a shower at 8.45 am only to discover there was no hot water,then told I should've got up earlier. Totally drained I went back to my room to find out that the hotel not only took for the room once...... but twice!!!!! equalling to £340.

Once again Callum to the rescue,he sorted it out. In my opinion this man is the only person who actually knows how a hotel should be ran. After a day of sightseeing,we headed back to our hotel,and against our better judgement we decided to eat in the hotel restaurant,what a bad mistake we made. we ordered 1 starter and 3 mains. The starter was prawn cocktail,it came out and the bread had blue mould on it!. So once again down I went to see if i could see a manager,he seems very nice but after all we had been through and not even been here for 24hrs all he could do was to offer his apologises. He offered to buy us a drink,but seeing as only one of us out of our party drinks it hardly seemed like a fair deal. I went back to our table and now it was time for the main course. I ordered the pan fried chicken, mash and mixed veg.( I'm not a vegetarian,but don't eat red meat of any kind,)my meal arrived and inbetween my chicken was haggis,this wasn't mention in the menu,along with that was the mash as promised then some stir fried veg ( not steamed). We came here to see the sights and have a relaxing time,and well honestly it has stressed me out so much that I can't wait to get home. This hotel is an absolute disgrace,from black mould,leaky ceilings and lack of essential amenities I can only urge people to be aware. If on the off chance you do decide to stay here I hope you have a better stay than we did,I'm sure if you are dealing with Callum you will,but he is the only pleasant thing about the Kings park Hotel...

I recently had a highly unsatisfactory experience during my stay at Kings Park Hotel. Not only was I subjected to unauthorized transactions from my bank account, but I was also unfairly charged for professional cleaning, even though I had left the room in an acceptable condition.

I was taken aback when I discovered that the hotel had randomly withdrawn funds from my bank account without my consent or any prior notice. As a responsible customer, I believe that transparency and integrity are critical in financial matters. It is unacceptable for a hotel to take money without permission, and I demand an immediate explanation and a prompt refund of the deducted amount.

Furthermore, I was astounded to receive a bill for professional cleaning of the room, claiming it was left dirty upon departure. I want to clarify that I have always respected hotel policies regarding cleanliness, and I made sure to leave the room in good condition. To impose such charges without proper evidence or communication beforehand is unjust and unfair.

I expect the management of Kings Park Hotel to provide a detailed breakdown of the additional charges, along with any supporting evidence that justifies the alleged uncleanliness of the room. Moreover, I demand that these baseless charges be immediately reversed, as they reflect poorly on the reputation of your establishment and breach the trust of your guests. Hotels should treat their customers fairly and take responsibility for their actions.

Unfortunately, my stay at Kings Park Hotel has been tarnished by these unnecessary and unfair financial impositions. I urge the hotel management to address these concerns promptly and resolve the matter satisfactorily. Failure to do so will force me to escalate the issue through appropriate channels and consider further action, including legal measures if necessary.

It is my hope that Kings Park Hotel rectifies this situation by refunding the unauthorized transactions and waiving the unjust cleaning charges. I eagerly await a response within a reasonable timeframe, not only to regain my trust but also to prevent similar experiences for...

Hotel was dirty, dusty, badly needing updated. Receptionist welcoming as were all the staff. Carpet on stairs thread bare, strong smell off cigarette smoke when we got to top of stairs, There are signs in rooms and in other areas to inform of large fines for smoking in rooms. Keys for bedroom door instead of card. Lighting in room and bathroom very poor, glad I put my makeup on before arriving. Bathroom a disaster. Toilet too close to wall, when it was flushed it it sounded like a jumbo jet was in the room, bath panel damaged and badly marked a cowboy has tried to mend it and hadn't a clue how to. Shower head had to be held for the water to be directed on to you. Towels were clean but very worn. Curtains torn and dirty with some sort of fluid stain. Bedside unit dusty. Bed is knackered and I'm cringing when I say the mattress didn't have a protecter in it. There were 8 of us staying and we all had similar issues with our rooms. We had dinner my fish and chips were tasty although the hunters chicken was eatable it didn't look appetizing. We paid for a cooked breakfast but ate very little as was swimming in oil. They ran out of milk. The place is a total disaster. We were there for a surprise party. The staff that served us for dinner and the party served us for breakfast too. We mentioned to staff about how disappointing rooms were and they replied that they were a budget hotel. We pointed out to him that we could have stayed at a Premier Inn and certainly wouldn't have had such issues. At least one member of the staff was then sorting rooms as we were leaving. It would seem they are understaffed which could explain why the place is dirty. I spoke to two other hotel guests and their reply on condition of hotel was bogging, wipe you feet in the way out.... The only positive about the place was we were in good company and staff were pleasant. I've read other reviews and honestly can't believe that some customers have give better reviews it's as if they were in a different place...I hope hotel get in touch and offer an explanation and full...