Premier Inn St Andrews hotel — Hotel in Great Britain

Comfortable, Friendly, Convenient.

At the time of writing this review, the paint has barely dried on the external walls of this Premier Inn. I have spent the last two weeks living in this hotel with my young family, and I have found it to be better than I could have possibly expected.

The hotel layout is simple, clean, and aesthetically pleasing. It has the typical modern styling of most Premier Inns, with no unnecessary flourishes, which is exactly what I would expect from a hotel of this type. It is not meant for luxurious breaks, but instead, is a place to be comfortable for a few nights stay. There is a double sliding door entry system at both sides of the hotel; one from the street and one from the car park. Beyond the reception is the single restaurant area which doubles as a breakfast and dinner eatery. There is also the added benefit of a Costa Coffee machine in the restaurant.

Breakfast is a combination of buffet style continental/british foods, with cooked foods alternating between table orders or buffet style. Whichever is the format of the day, the food is more than serviceable, and has been entirely enjoyable. Notably, despite an early hiccup, the restaurant has been certified for serving gluten free meals. All you need to do is ask your server. As I said, there was an early hiccup as some gluten free bread was placed next to regular bread, which of course is a no-no due to cross contamination. This was dealt with immediately, so I cannot fault the staff in this regard. All in all, the food is excellent. I cannot comment on the dinner selection as I have not tried it yet. If it is anything like breakfast, there would be no complaints.

The room I stayed in was spacious, clean, tidy, and had many, many lighting options. It was equipped with a wall mounted flat screen TV. The best feature of this was a breakout panel positioned at the desk which allowed the connection of an assortment of devices via HDMI, USB, Component etc. It is a small, but significant feature for this kind of hotel. The bathroom was large, clean, and well furnished with a good, powerful shower. The air conditioning in the room, while functional, did have a habit of reverting to some kind of default temperature if you were not paying enough attention. I didn't find this a big deal as it was easy to manage. The AC unit however can lead to some noise issues on windy/rainy nights, but it is not dreadful. The bed is very, very comfortable, which is of course incredibly important for any hotel. It also has the added bonus of being HUGE (Ok, huge compared to my double at home). It is however absurdly high off the floor. I definitely would not want to fall off it.

The staff have been nothing short of excellent. Friendly, professional, efficient, and always happy to help. Housekeeping ensure you have a nice room to come back to each evening, and they are happy to provide extra pillows, towels, soaps, coffees etc... any time. The management, and customer relations staff all seem to wear different hats depending on what they need to do throughout the day, and I have noticed that their shifts are incredibly long, yet they are always able to bring a smile and a friendly hello when I pop by for a cup of coffee.

In summary, I can safely recommend this hotel for anything from a golfing weekend, work related accommodation, or just if you are visiting St Andrews as a tourist. If you are not looking for a Spa, room service, mini bar, and you want somewhere that doesn't cost the earth, but provides you with a great room each day, then this...

Had a great time, incredibly comfortable bed and the staff were lovely. The free WiFi is grand for social media and a wee bit of YouTube but if you fancy streaming something like Netflix, I'd pay for the premium. Had breakfast there too which was £6.99pp for continental, food was grand, plenty of selection but if you don't eat THAT much you're probably best popping over to Marks & Spencer foodhall and grabbing a box of cereal and milk as it's cheaper. Staff were super friendly, provided us with a replacement hairdryer when the one in our room overheated and broke, they sorted us out with an ironing board, iron, extra towels and even salt & vinegar and cutlery when we ordered in takeout for dinner. Their check in service is easy and the guy on the desk helped me out when I got stuck on a page. There's a wee sofa relaxer thing in the room too which was a nice touch, plenty of mirrors and one even lit up so was great for getting ready for our friend's wedding. One of the best nights sleep I've had in a long time and I'd gladly come stay here again...

Probably the worst hotel we've ever stayed at. The staff were actually pretty good, but there obviously wasn't enough of them...two staff for the whole hotel. One on reception and another in the restaurant, cooking (though not a chef) and serving etc.....there were 4 other guests in the restaurant when we were there and after waiting at our table for 20 mins for our order to be taken we gave up and got a takeaway instead. The room itself was tired and run down, but could have overlooked this if it weren't for how uncomfortable the bed was. The mattress was like a slab of concrete. We asked if there were other rooms available but there was nothing, also asked if they had mattress toppers but again they didn't. They did give us a couple of extra duvets to use as a topper but they made no difference. We did put a claim in on the good night sleep guarantee, but this was declined as they say this hotel has had the new mattresses fitted!!!!! Can only suggest they look into getting some...