PAUL Baker Street — Restaurant in London

I have to say that I am normally averse to leaving negative reviews, life has not been easy for any of us over the last 3 years and ill considered criticism can just sound mealy mouthed but our experience at Paul on Baker Street this Saturday has left me so disappointed that I wish to share with others. We entered the establishment to find busy tables but little by way of a queue. I ordered 2 coffees to have sat outside, as it was a pleasant morning. Having ordered my wife went to use their w.c. to find it locked. When we highlighted this, the server pointed to a sign sellotaped to one side stating "take away only". Having said that we were going to sit outside and having seen full tables, this non vocal just pointing at a sign was a little taciturn to say the least. Nonetheless we stood to one side to await our coffees, at this time two further customers had entered the facility, their orders were taken and whilst they too had ordered coffee, they were served before us whilst we were left ignored. After 4 - 5 minutes of this my wife approached one of the servers and asked whether our order had been processed, to be told a fairly derisory "no". In light of this she asked the other server to cancel the order and to reimburse our credit card. The server duly went through the charade of reimbursing the card and we left the facility to get a coffee from a street bar. We are now 5 days later with no refund to our account. If I am honest, the £6 is slightly frustrating but it was the entire visit that left us totally bemused, to experience such poor levels of attention from staff demonstrating open ennui was frankly the worst level of customer service that I have seen in many years ( and I work in the service industry myself ). I would beseech anyone to avoid this establishment. There is a fantastic street vendor just the other side of Selfridges, the lady there served a great coffee with enthusiasm...

Came in with family to have a drink and pastry while wandering around London. Ordered 3 drinks to drink in, never received a tea spoon, when asked, received 1. Bare in mind we had 3 different drinks. Ordered 1 sweet and 2 savoury pastries, blonde lady behind the counter said she will warm it up, she literally put hot dog sandwich in the microwave for 5 second in front of me, when she hand me that plate I checked the sandwich and it was cold, I had to call her back, she literally blow her eyes telling me that it's warm, I told her it is not and asked to warm it up properly. She then put the sandwich back in the microwave for a whole minute. Place was pretty empty, but everything around was dirty, all tables full of crumbles, corners full of empty dirty plates and cups. Felt very unwelcome.

Toilets are disaster too, messy with no toilet paper.

Pastries and coffee are nice, but to save the hassle and your mood probably is better, just have...

So I came at around 16.45, ordered myself a latte and a macaroon, the lady asked which cup I prefer, and I said the cup to have it in, as I wanted to relax and have my drink inside. No one mentioned that they are closing at 5. So as I was nearly finishing my coffee at 17:00 and other people were still sat in the cafe as well, 3 ladies came to me and said we are closed you need to leave now. I was replying that I’m nearly done and will leave asap, but they didn’t stop, they were keep coming to me and telling me to leave, although there were still other people inside. I think it is very disrespectful, not a show of hospitality at all, all the staff is just horribly impolite. Probably, hospitality is not for them, as they couldn’t wait for 2 minutes for a customer to finish their coffee. Hopefully, the manager is going to do something about their staff, as this is just...