Baymont by Wyndham Adairsville — Hotel in Adairsville

Edited review: The extremely defensive response from ownership tells me that future travelers should expect conditions as described. I'll touch on the reply: The room very clearly smelled of cigarette smoke when we arrived. The queen headboard on kingsized bed is an example of mismatched furniture. Wi-Fi was explained when I returned to the front desk for help, not at check-in. I couldn't call the desk because there was no phone in the room, as I mentioned. The fire evacuation plan needs to be posted, regardless of the renovation status. There were no plans posted in the room (See photos). We scrubbed off the white substance on the headboard ourselves because it was too gross to sleep near. It was gone because we cleaned it (see photo). The goo on the bathroom handle had solidified so we couldn't remove it and it IS still there. I am happy to stay at a variety of hotels and motels. I understand that not all can be fancy or have all the amenities. If I'd paid $60-$70 for the room (similar to a Super 8 or Motel 6), I wouldn't be complaining. My issue with this hotel ($150 after tax) was SAFETY and basic CLEANLINESS.

Original post: I travel a lot and can definitely appreciate getting what you pay for. We paid $150 for a king size room and not only was this NOT worth that price, but I am troubled by how unsafe and unclean the experience was. I could overlook the strong smell of cigarettes (it is now a nonsmoking hotel, so maybe the smell is leftover from previous ownership?), the bad paint job (they have mentioned in their previous replies that the hotel is under renovation. Unfortunately it seems that the folks who did the work were extremely sloppy, painting over the room's peephole and many of the outlet plates and hardware, but missing sections of the rooms walls and bathroom), the mismatched furniture and toiletries (all soap/shampoo/lotions were different brands like someone used their own collection of travel soaps & shampoos), and the odd choice to use laminate flooring instead of carpet, but the cleanliness was concerning and generally gross. Actual danger: There were NO safety instructions for fire evacuation in room, in the halls or in elevator, which violates International Fire Code (IFC) requires. That's super illegal and unsafe in the event of an emergency. I'm surprised the fire inspection didn't flag this but I'm certainly sharing it with IFC out of concern for future guests' safety. The dirtiness of the room reached an all-time low when we had to scrub down the headboard which had a white substance sprayed across it. I won't let myself imagine what the substance was, but that plus a hardened goo on the bathroom door handle made this place just awful. TIP: If you're tired or desperate for rest, there is a Quality Inn across the road from Baymount. I highly recommend you try there first. Extras: The contact email for this hotel on my receipt is a gmail account, which seems sketchy. There is no phone in room. I had to go to the lobby to get WiFi info. Unclear wifi network and password situation (there were seven different Baymont Guest networks and no explanation of what to do or which to use) There isn't any breakfast or even coffee in the lobby. The sign says it's because of COVID precautions, but employees arent wearing masks or asking guests to. It seems to be a cost-saving technique, not a genuine concern for sanitation. Our king sized bed had a queen headboard which was odd. And lastly, the chain lock was coming off door frame. (Adding photos to Google...

We did not stay. We checked in was there for fifteen minutes and asked for a refund as their pool was not up and running. Very rude front desk woman. She would not give us a refund, put her hands over her face and says she will not argue with us. Told us it was our responsibility to call first and make sure the pool was working. I checked in online so she said, we were there 2 hours, but we had not been there but fifteen minutes. My husband is a service connected disabled Vet, and this is the way we were treated. We ended up finding a different hotel to stay in, and this hotel got our money and will not refund us. I would suggest nobody stay here! Don't walk away, run away from this hotel. They are rude and inconsiderate. We are wyndam rewards customers and have reported this to wyndham.

Addendum.. After seeing the owner's response to our review, I would like to inform the owner that they should instruct their employees to give the correct information at the front desk as they are telling customers inaccurate information. We were told the liner was damaged in a storm a couple days ago, instead of what the owner says that the pump is down. It is a fiberglass pool that doesn't have a liner. I am the owner of the inground pool in florida, and use a professional pool service to take care of it. It is very clear to me that that pool has not been in operation any of this summer season. Also, as far as the owner says about the booking sites telling that the pool is down, we had used wyndham rewards booking themselves to make the reservations. Also, it's been 2 days now and I have called Wyndham rewards again, asking to book a room to seek information about the pool and directly asked if the pool was fully functional. And Wyndham Rewards says, the pool is functional. It is very clear that the owner Is in denial about the condition of his property and his pool, and I do not recommend anyone waste their time staying...

My wife and I booked 6 nights. We met the manager Phil outside one day and told him we needed to extend our stay for another 6 nights. He said that would be fine he would give us a corporate rate and it’s a little cheaper. On the day before our stay was up my wife went to the front desk and Chelsie was there , my wife explained she wanted to extend our stay 6 more nights. Chelsie said come back and see phil well my wife went back 3 times while Chelsie was on duty and phil wasn’t there. Amanda came in and my wife went there 15 times and she always said she doesn’t know where Phil is and he never works there. She said she would have to deal with him. Ok gas forward at 9:30 pm Amanda calls and tells my wife she has permission to do the discount. So at 6 am my wife goes to pay for 6 more days and again Amanda tells her she can’t do it that she needs to come back and see Phil but Phil is doesn’t work in the office so she does t know when or if he will be in at most likely not and she wasn’t gonna deal with it. So we have to be at work and we ain’t got all day to pay chase. We went ahead and checked out. Idk where we will go but anything has to be better than dealing with these people. I don’t know if it’s Amanda or Phil that didn’t or both. But a F. Y.I if you keep running your customers off you will go out of business..

Yes there is a Phil that works there at the Adairsville Location . He is the manager that drives the silver Mercedes. He is behind the desk sometimes and lives up stairs. Update. Phil called me and apologized and asked us to reconsider coming back to the Adairsville Baymont....