Captain's Choice Motel — Hotel in Alaska

I recently stayed at this Motel on June 24, 2023 during a motorcycle adventure with a friend. We were booked in by an outstanding employee Deani who provided a wealth of information about the Motel, places to eat, sites to see and even a bucket of soap and water to clean off our motorcycles! In fact all of the staff are outstanding. This Motel is an older Motel but very clean and comfortable beds which is all I want in a Motel to get a good nights sleep. Deani takes great pride in her love of the flowers she has planted along the outside corridor in front of the rooms. The breakfast area is clean, organized, and provided a very good variety of fruits, cereals, muffins, coffee and juices.

Unfortunately, a noisy intoxicated guest was booked in at 02:00 next to our room and seemed to be having a meltdown over the telephone as she was crying and yelling. At first I thought a domestic was going on as could be heard through the paper thin walls. Long story short, we were kept awake most of the night. We were hoping this would pass quickly but went on for a couple of hours.

We voiced our concern to the owner in the morning and were not asking for a discount of that nature but were pleasantly surprised when the owner apologized for the situation and waived his booking fee. We had later learned the loud guest was grieving the loss of a friend that was having a celebration of life earlier on in the day. She was brought to the Motel by the Police and provided a room to calm down but didn't as we experienced. In my view, she shouldn't have been booked in under her current condition of intoxication. Other than this isolated incident, I would definitely recommend this Motel as the place to stay in Haines. The views off the balcony are spectacular.

John...

A staff member tried to enter my room at 8:30am even though I had the privacy hanger on my door. The person on the other side of the door simply knocked once, did NOT identify themselves a housekeeping or otherwise, and proceeded to put their key in the lock and try to enter my room. I loudly said "yes??" And the person trying to enter my room said "oh, you're in there? Sorry." And walked back to the lobby. (My room was next to the lobby and the walkways outside the rooms are very loud, so it was easy to hear them approach and leave my door.) Check out was not until 11 am, I had been in the hotel for less than 3 days, and I had followed their guidelines to request that nobody enter my room during my stay. I cannot fathom any legitimate reason the staff had for attempting to enter my room when they thought I wasn't there. I don't trust these folks at all. 2 stars are for the beautiful views and...

Horrible place I was there on the off-season female manager was not very friendly she also sells drugs out of the hotel truthfully the worst place I've ever stayed the people that are giving it five star they're only there during the summer season come during the winter season it's a different story I would definitely not recommend this place I would go to Aspen down the road way more friendly people nicer hotel I give it...