Motel 6 Auburn, CA — Hotel in Auburn

Stayed at Motel 6 in Auburn Ca, has been the WORST experience I have ever had at a motel 6. Unfortunately this is a franchised Motel 6 and not part of the chain (which is very misleading to customers to begin with) and also extremely bad for branding of Motel 6. When we arrived to our motel at 2 am the attendant was asleep, my sister had to wake him up to get us checked in. Then he sat back, watched us struggle to get a luggage cart out two doors, loaded up, and back in two doors - and neglected to tell us there was no elevator until we started looking for it. The next morning we were leaving to be somewhere and our door wouldn't lock. We asked someone to fix it. After he told us yes and sat down in his chair leisurely (we still haven't received an apology at this point) he goes back to whatever he was doing. After waiting for a few min and no one was showing up to fix our door I went down and complained again asking if someone could please take care of it for us, at this point I am already angry with the absolute lack of customer service. Then we find out they don't even have the batteries they need to fix our door (just four AA batteries). I asked for some compensation at this point. I was denied - rudely and told "theres nothing I can do". I also asked to speak with the manager. I was upstairs when he arrived, the desk attendant said he told the manager but the manager didn't come by to apologize, or acknowledge us - simply dropped off batteries and left. Extremely disrespectful and horrible customer service and management skills. I ended up calling Motel 6 customer service who directed me to Expedia where we booked our room (the motel 6 apparently knew this was the course of action needed to be taken they just neglected to give us any information in regards to our complaints and how to resolve them). Our friends who were also staying at this motel 6 had a do not disturb sign on their door and the maid actually removed the sign, took it, and entered the room regardless. IS THAT EVEN ALLOWED?? Not to mention the linen closet FULL of both empty and full alcohol bottles that was left open in front of our room. What is goin on in there? The last straw was when we came home the last day and found a shattered glass jar in on of our bags with no note, no apology, no please see front desk. There NO WAY that the maid didn't know they broke something, glass breaking is LOUD. My sister is prettty upset now and calmly speaks with the manager on site (who said he was a manager) he informs her they can't issue her a refund but that he would "approve it" through Expedia. She contacts Expedia, tells them the story, they contact motel 6 and he DENIES the refund!! At this point my sister is absolutely LIVID. He has flat out LIED to her face. And when she came down to confront him he acted dumb. At this point I am also LIVID. He is speaking to her in a condescending tone, repeating (invalid) arguments -accusing us of lying about irrelevent things: he was "upset" my sister said to Expedia that he and her had an argument, which she did not (theres literally written records with them she was using an online chat). He also kept complaining that she registered the room for 1 person (accidental her search didn't apply the 3 guests to the room, and we would have gladly paid whatever additional fee they are asking - although I have never had to pay for additional people in any hotel). He is telling me that because I am not a registered person to be in the room he basically wont speak or listen to me. I asked him probably 30 times to stop speaking and LISTEN to our complaints at one point I lost it and yelled at him to shut up and let me speak (to which his response was to try to kick us out), because all he was doing was saying things in response to me that again were just the same two arguments over and over and interrupting me and not letting me or my sister speak. The entire staff here was rude, disrespectful, and downright needs customer service training. We asked to speak with the manager/owner or for him to CALL them because this is a pressing issue and we wanted it resolved for fear we would check out and drive 7 hours home and they just ignore the issue at hand. He REFUSED to contact the manager at all - wouldn't pick up the phone and said "I can't" and saying no. Honestly had the customer service been better - had we received some concern, an apology, or even a sense of urgency so we felt important as a guest and not someone they were just grabbing cash from then we would have never wanted the refund in the first place. After the first incident the staff should have been WAY more understanding and concerned instead they were disrespectful and acted as if we were doing them wrong. I spoke with Motel 6 customer service hotline and I was basically told if the property refuses the refund we won't get one back - this is EXTREMELY poor. I am appalled at this that the corporation has ZERO influence over...

BEWARE BAD CUSTOMER SERVICE. IF YOU STAY HERE AND HAVE A BAD STAY YOU WILL NOT RECEIVE A REFUND AND YOU WILL ENCOUNTER A COMPLETELY UNEDUCATED STAFF IN REGARDS TO CUSTOMER SERVICE. We read reviews and found TONS of other people with awful complaints in regards to this location and TON of people being REFUSED refunds. Has been the WORST experience I have ever had at a motel 6.This is a franchised Motel 6 and not part of the chain (which is very misleading to customers) and also bad for branding of Motel 6. When we arrived to our motel at 2 am the attendant was asleep, my sister had to wake him up to get us checked in. Then he sat back, watched us struggle to get a luggage cart out two doors, loaded up, and back in two doors - neglecting to tell us there was no elevator until we started looking for it. The next morning we were leaving to be somewhere and our door wouldn't lock. We asked someone to fix it. After he told us yes and sat down in his chair and ignored us (we still haven't received an apology at this point) he goes back to whatever he was doing. After waiting for a few min and no one was showing up to fix our door I went down and complained again asking if someone could please take care of it for us, at this point I am already angry with the absolute lack of customer service. They don't even have the batteries they need to fix our door (just four AA batteries). I asked for some compensation at this point as the customer service was appalling. I was denied - rudely and told "theres nothing I can do". I also asked to speak with the manager. I was upstairs when he arrived, the desk attendant said he told the manager but the manager didn't come by to apologize, or acknowledge us - simply dropped off batteries and left. Extremely disrespectful and horrible customer service and management skills. I ended up calling Motel 6 customer service who directed me to Expedia where we booked our room (the motel 6 apparently knew this was the course of action needed to be taken they just neglected to give us any information in regards to our complaints and how to resolve them). Our friends who were also staying at this motel 6 had a do not disturb sign on their door and the maid actually removed the sign, took it, and entered the room regardless. Not to mention the linen closet FULL of both empty and full alcohol bottles that was left open in front of our room. What is goin on in there? The last straw was when we came home the last day and found a shattered glass jar in on of our bags with no note, no apology, no please see front desk. There NO WAY that the maid didn't know they broke something, glass breaking is LOUD. My sister is prettty upset now and calmly speaks with the manager on site (who said he was a manager) he informs her they can't issue her a refund but that he would "approve it" through Expedia. She contacts Expedia, tells them the story, they contact motel 6 and he DENIES the refund!! At this point my sister is absolutely LIVID. He has flat out LIED to her face. And when she came down to confront him he acted dumb. At this point I am also LIVID. He is speaking to her in a condescending tone, repeating riduculous arguments -accusing us of lying about our report: he was "upset" my sister said to Expedia that he and her had an argument, which she did not (theres literally written records with them she was using an online chat). He also kept complaining that she registered the room for 1 person (accidental her search didn't apply the 3 guests to the room, and we would have gladly paid whatever additional fee they are asking). He is telling me that because I am not a registered person to be in the room he basically wont speak or listen to me. I asked him probably 30 times to stop speaking and LISTEN to our complaints at one point I lost it and yelled at him to shut up and let me speak (to which his response was to try to kick us out), because all he was doing was saying things in response to me that again were just the same two arguments over and over and interrupting me and not letting me or my...

When I checked into my room at about 6 pm, I noticed that the guest in the room next door had the TV on extremely loud. I reported the noise to the desk clerk as I left for dinner at about 7 pm. When I returned at about 9 pm, the TV was still extremely loud. I communicated in person and by phone with the desk clerks at least five times over the course of the next six hours, reporting the extremely loud TV noise and asking for help to alleviate it. The desk clerks were not helpful, claiming there was nothing they could do beyond calling the guest's room. The desk clerks offered me the choice of packing up all my belongings (in the middle of the night) and moving to a different part of the hotel. I was not the problem -- why should I have to move? I tried calling the guest's room myself (no answer), pounding on the door (no response), pounding on the wall between our rooms (no response) -- at 1030 pm, 1130 pm, 130 am and 330 am. Finally, the TV sound was turned down a little bit at about 330 am, but not turned off. I could still hear the TV when I left at 530 am to go to work. I did not get a restful sleep, the desk clerks were not helpful nor effective in alleviating the noise (they did not leave the desk to communicate with the loud guest, they did not confirm the health or safety of the loud guest, they did not alert security, they did not call the police). It appears that Motel 6 considers the loud guest's right to disturb other guests of way more importance than the right of all guests to have a restful night's sleep. I travel frequently throughout the US, and often stay at Motel 6. As a long distance truck driver, it is imperative that I have a good night's sleep, for my own safety on the road, as well as the safety of all the other drivers. In over 40 years, I have never experienced a situation like this in which the staff was so unresponsive and ineffectual in dealing with noise issues. I refuse to pay for my recent stay at Motel 6 Auburn, and will be canceling my credit...