Incredible Pets of Auburn — Local services in Auburn

I've been going here for years, in July I went in to buy a larger juvenile bearded Dragon. There was two to choose from, one of them was less active than the other. I picked the more active one. I notice he had some spots on his tale and I asked the girl working what they were, she assured me that it was just poop. Needless to say, the spots are not poop and have gotten bigger and spread towards his spine. After calling the vet, she told me they were ROT SPOTS. So, I called the store and they offered to take him back and REPLACE him. Saying they would treat him and sell him again. This animal should have never been up for sale, his rot spots can KILL him. They want him back in order to treat him. Its been 4 months, I don't want a replacement for the animal I've bonded with. I want him treated. I'm very disappointed that they have not stepped up and offered to just treat him, or pay to treat him for me. Before this, I was very happy with incredible pets. I prefer going here over petco or other pet stores. Now I'm not sure I will...

We went in a few weeks ago and I've been meaning to review our experience. First off, we went in just browsing because we are always looking for new goodies for our pups. We were approached by Raven and she absolutely made our experience. We have been looking to learn more about the best diet for our dogs, and she was beyond amazing. She took the time (like an hour of time we didn't even ask of her) telling us about different brands and typed of diets for different type of dogs. At the end of it all, we really wanted to try a new brand of food and she hooked it up so we could Try it before we buy It. We will definitely be back and want to make all our food purchases through...

Staff appears disoriented, selection of quality products is limited and the poor animals in there don't look too healthy. Some of the fish were dead in the tanks. The confused staff seem friendly enough and while they are eager to help they aren't very knowledgeable so arrive knowing exactly what you want. It kinda feels like it's run by and staffed with high school students so they're hilarious and try to help but it's faster to not ask questions and figure out for yourself if they have...