Furniture Market — Hotel in Austin

CROOKS! I purchased online a leather couch and loveseat online. They do not tell you it is out of stock. They have everything listed as available. Once I purchased the items of course I received a receipt via email. Then I get a call saying one couch will be ready in one week and the loveseat would be ready in June. I was upset considering I ordered April 19th and my husband and I were moving May 1st. Heather did offer a refund and for me to pick something else out. Well of course I didn't want to pick anything else out and face the same problem since they don't tell you if it's in stock or not on the website. Who has one couch ready and the other loveseat not available when it comes in a set??? Well I went ahead and agreed thinking 30 days was not too bad. Well May 3rd my husband and I found something better and we could take home same day. So I called asking for a refund. The manager said sure we can have a refund but would be charged a 25 percent restocking fee!!! Not wanting to lose out on the 25 percent I went ahead and went to go pick up the one couch that was ready. When I arrived they showed up to the pick up dock with a small box on a dolly!!! I couldn't believe how a full size couch could be in that small box. So not only do they have availability on their website but they don't tell you it is self assembly!!! I went to their location asking them to be ethical and to put themselves in my shoes. To refund my money. He said he doesn't have to disclose availability not does he have to disclose the fact that it is self assembly! I could not believe that he had no sense of customer satisfaction or customer service. No empathy nothing. He just didn't care. He said we have to pay a restocking fee on a couch that was in a box when the loveseat would not be ready until June. Then he said it wasn't June it was July!! I could not believe it. I would never agree to anything in July. I ate the restocking fee of 117 bucks and took my business elsewhere. Sharks, crooks, deceptive. I always try to shop local to support the community and these people do not care about the very customers that help their...

This place is awesome!

Ordered a bedroom set over the phone back in June from Trish while I was still making the move back to Texas. I found some furniture I was interested in on their website and Facebook page. She took detailed pictures of the items I was interested in and texted them to me. Smooth transaction, on time delivery and the furniture was as described and in excellent condition!

Thanks Trish and Furniture Market for top notch customer service!!!!!

September 2018 Update/Review as Google won't let me leave another one:

I purchased living room furniture from a nationwide chain furniture store that is up my way back in June that didn't go as smooth as my bedroom purchase with Furniture Market did.....see my review of said furniture company.

I called Trish last week and let her know I was interested in a leather living room set that I saw on their Facebook page and in person a month ago at their store. She told me they just got a shipment of said items in and that I could pick them up the same day or have them delivered to me in a couple of days when they made the trip up my way, which is 70 miles away. She also sent me detailed pictures and dimensions of the items to confirm everything would fit where I wanted to put it in my living room.

Fast forward a few days later and I'm relaxing in beautiful powered leather living room furniture.

Awesome customer service, delivery and beautiful quality furniture at an amazing price!!!!

Thanks again Trish!!!!

This is THE place to go for your...

Furniture Market is what you hope a local Texas business will be and almost never is anymore. After weeks of slogging through big box nonsense, inflated delivery fees, and salespeople who acted like they were doing me a favor, stumbling across Furniture Market felt like coming up for air.

I found the nursery chair I wanted at the best price I’d seen anywhere, online or in-store. Not “competitive.” The best. And from the moment I placed the order, everything ran like clockwork. Within minutes, Heather, the manager, called to confirm and walk me through delivery. No fuss, no drama, just genuine warmth and a human touch.

Delivery was just as seamless. Their white glove service came standard: no upsell, no surprises. The crew called ahead, showed up exactly when they said they would, and moved quickly and respectfully. They were effortlessly kind and warm and I trusted them immediately. They even made time to play with my dog before heading out. He took to them right away, and he doesn't give his approval out easily.

Furniture Market doesn’t overpromise. They don’t posture. They just do the job right, with care and warmth and an old-school pride in their work that’s almost extinct. They’re the reason local retail is still worth...