Hilton Boca Raton Suites — Hotel in Boca Raton

I Stayed at the Hilton Boca Raton when I first arrived, to look at moving here. Very kind they were at first. Iam currently in process for disability from a Near Fatal crash and Boca is the place for the Climate. I only let the lady in a few times over my 4 week stay. I like privacy and pay for it. I had to leave the 5th thru the 8th as they were booked solid. OR ....they pre listed me. I noticed that My Tattoos, My Appearance and my clothing Manager Patel and his Associatie did not care for. When his Associatie ignored a kind hello guests of mine, but spoke to me, I started to see the true colors.

I came back today, as I paid for 10 days. Manager Patel, informed my my Reservation had been canceled 😲 I had already paid $985.12 for 10 days. Puzzled I asked how can Priceline cancel me? I paid in full? Manager PATEL, Decided to cancel me. " Talk to the third provider " about the refund.

I asked him is there a problem? He then gave me the " You can wait in the couch " Line again. He then,( After making this up on his own accord,) told me I could stay....but only if someone can come in everyday for 10 days. To clean and look around. 👀 I asked him " You want to Police me? " He said it took 2 hours for my room to be cleaned. Ohhh, so I didnt comply to the housekeeping. I told him Id sit and think about it. $985.13 they took fron my Wells Fargo Credit card. No Refunds. I asked " Am I on your Blacklist" Manager PATEL looked me in the Eyes, and said I HAVEN'T MADE IT THERE ...YET. 👀 Well. I needed to think.

They love my money, but my Tattoos, my Christian Cross and Jewish ✡️ wear I do not hide. I have never felt so Discriminated agaist for being a White, Christian - Jewish Male, with Women to spare ( The Associaties didnt like that ) and a Happy Face.

I was pretty much told my Kind, is unwelcome there. After my $985.13 was written off as... " Talk to them" . I spent 5 hours today packing and moving over that way, and Now IAM back at the place what is welcoming and not judgemental and taking my money, and erasing my paid for Reservation. ONLY to be offered a " Self made list of Rules ". THIS IS NOT HILTON. THIS IS DISCRIMINATION.

My Name is Russell Allen Cobb. I speak the truth about reviews . When I pay good money I expect good treatment. THIS Hotel, unfortunately has Manager and or Staff who doesn't want me there. All I know last I checked, Theft , Fraud and Discrimination based on my looks and " I see you coming and going" comments fo not belong in Hospitality Professional arenas. Manager PATEL who wants to police me, can answer to the Federal Judge when Summoned.

THEY TOOK MY $953.13 (Wells Fargo) then tried to say I was canceled. No Mr. PATEL on his own accord, canceled a lifeling HILTON Customer. He can answer the Judge as after talking to my Step brother and friend ( Two Attorneys), Tomorrow Hilton Corporation, Namely manger PATEL will find a sheriff's summons to explain this clesr Violation of State and Federal laws according to the United States Constitution. I would understand if I did something so bad? But to take $1000 from me, and Delete my Reservation entirely???Well. We will let the JUDGE DECIDE. :) AVOID THIS RACIST AND ANTI CHRISTIAN ANTI JEWISH ✡️ PLACE!!I Iam NOT taking this RIP - OFF Hotel business Lighty. Iam a Private Military Contractor when not all into Healthcare. I have never felt so hated on. Maybe my huge American Flag 🇺🇸 in my car window and hats... is the reason. Perhaps its political . The Judge will find out. Ill be the First to arrive and last to leave. As a student, in school now as we speak, with my endgoal to be an attorney at law , I do find this funny. Its almost like Mr. PATEL wants a Lawsuit, and just gave me a perfect one. My 2 attorneys said its very clear. HILTON, wants my business. Iam at another location as we speak. BOCA RATON SUITES HILTON, has a man named Manager PATEL who does NOT WANT ME THERE. From day One, Mr. PATEL HAS HAD A CERTIAN DEMEANOR. I can feel when someone judges you. NOW, AFTER THIS CRIMINAL ACTION, A REAL JUDGE WILL RULE...

Avoid This Hotel At All Costs

We planned a mega honeymoon vacation and thought that the "Hilton Boca Raton Suites Hotel" would be a great choice to stay. But boy were we in for a surprise!

First of all, our honeymoon adventure quickly turned into a nightmare upon arrival to our room which was a stinky and old place that clearly hadn't been cleaned properly. The construction on the first floor was constant, with ongoing drilling and loud banging noises, waking us up every morning at 7:00 a.m. including the weekends! The rooms didn't look as nice as the pictures posted online, with backdated furniture and no basic amenities (no clock!).

But the worst was yet to come. At around 1:30 p.m., on the 4th day of our supposed 6-night stay, we received a letter, which they placed outside of our room, stating that there would be no water (no showers, sinks, bathroom!) from 11:00 p.m. till 5:00 a.m. due to a "scheduled maintenance" (if it's scheduled then it should have been mentioned to us at the time of booking)

We tried calling, and when we finally reached the front desk, at 1:50 p.m., we asked to check out and get a refund for the remaining days, but the front desk refused, claiming it was a scheduled maintenance that they don't give refunds for. However, if we want we can wait till 3:00 p.m. for the manager to arrive, and he might be able to give us a refund, BUT that is only if we check out before 2:00 p.m. (10 minutes notice to leave!) That means that we would need to pack up and check out without prior guarantee if we are given a refund or not.

Of course at 3:00 p.m. the manager was still not to be found, showing up only much later at 3:30 p.m. With Expedia's help, we fought for a refund and finally managed to check out. The hotel's staff was rude and unapologetic, offering no help in finding alternative accommodations. Our vacation day was wasted dealing with fruitless phone calls and searching for a new hotel.

We might have gotten a refund for the days that we weren't there (well, of course!) BUT, this whole experience left a bitter taste in our mouths. No apologies were given, and they didn't even try to compensate us for the heartache we went through, shattering our peaceful vacation.

We do not recommend the "Hilton Boca Raton Suites Hotel"...

I have been staying at the Hilton Boca Raton Suites, on Glades Road, for about one week now; my reservation is for two + months as I am relocating to the area. After reading the reviews I tried to have an open mind but, admittedly, I wasn't expecting much. To my delight, this hotel and its staff have exceeded my expectations. The staff, as well as the GM, Sherrie (sp?), have all been AMAZING!

I have a service dog that accompanies us whenever we are traveling. Specific requests are needed to be made to ensure our stay is as comfortable and safe as possible. Zekije, Tatyana, and William (front desk) have all been very efficient, friendly and MOST accommodating. No one have ever shown the slightest annoyance, and all have promply responded whenever asked for anything.

The housekeeping staff is just as wonderful with Rose, Erla and Marie. These women took extra steps to ensure we had what we needed and that we were comfortable, and our room was clean and well stocked (towels, bath wash, linens, etc.). Rose has especially been helpful and always has a friendly smile and a helping attitude whenever I encounter her.

Rick and Fred (engineering/maintenence) have also been very friendly, efficient, and accomodating. Rick, especially, as he went out of his way to ensure our AC was working properly -- he even changed the AC filter and corrected the AC unit (it wasn't cooling) to ensure we have a pleasant and comfortable stay.

Yes, the building is older and could use some updating. Yes, the rooms could do with a 'freshening up' -- although, personally, I like the art deco feel of the room. Regardless, it is still a very appealing, affordable (especially for Boca Raton as this area is more expensive than other parts of Florida), and VERY comfortable hotel. The buiding is very attractive from when you first pull into the parking lot and enter the lobby, to the lovely palm trees and gardens in the interior areas. The pool is a nice size and the fitness center is more than adequate. The complimentary breakfast is more than generous, and evening cocktails -- every evening -- is more than you could hope for.

I will update/amend my review as my stay extends. But, right now, I am loving it here, and highy recommend Hilton Boca Raton Suites on...