DoubleTree Suites by Hilton Hotel Boston - Cambridge — Hotel in Boston

Awful experience. My family and I came to Boston ONLY because we just found out our grandmother has brain cancer . We called from MGH to set up a room , we asked for a room with a balcony and two beds as there was four of us . We got there at around midnight , when we got there we got there only to find out they didn’t have any balcony rooms , even though we specifically called to ask and make sure they did and the man on the phone deffinitely said they did . Fine no big deal no balcony . Then we get in the room , there was pieces of food , pizza on the first rooms floor , then I found food in the bed as we were going to go to sleep . There wasn’t enough pillows and blankets for four so we had them bring some up . That took about 15 minutes , no big deal except maybe people are tired and that’s why we needed the pillows and blankets . Then we went to make coffee in the morning and the stirring thing they gave us was covered in debris( food liquid I don’t know ) but you’d figure they’d clean something they leave in the rooms with people . It was disgusting . So fast forward to the morning we went to breakfast and barely ate it , the French toast was like a hockey puck and the other food was all cold . We left at around 10:30 and NO SOONER do we walk out the door we see another charge pulling from this location . According to The manager on duty we were charged for a smoking fee , we did not smoke in that room we went outside to their designated smoking area . To be charged that extra money is absurd especially when we let these people know we were out here on an emergency bases . How dare these people ! This is AWFUL customer service and I will be sure to tell every single person I know about this . Way to pray on the weak . AWFUL . I will be calling corporate we aren’t the only ones who have been charged a smoking fee for not smoking . Just like others who have been charged for missing items they did not take . I’ve read plenty of reviews now after this experience about this place and I will say good luck to who ever is running this place . This is not how you do customer service . We have someone literally dying and you do that ? Wow just wow . Even now they are STILL trying to pull more money for god knows what and guess what you guys won’t be getting it since we have zero dollars to our names right now because we spent it ON YOUR AWFUL HOTEL . To be close to someone we love . . I’m appalled and will never ever step foot in another Hilton again . Figured I’d give other people who are in Boston who care about their family a heads up . DO...

My family just returned from a stay at the DoubleTree Suites in Cambridge and our stay was great! We stayed for a week and enjoyed most of what the hotel has to offer. The room was perfect for my family of three. We chose a king suite with sofa bed. Side note on that, all of the sofa-bed rooms are located only on the 3rd floor. While our room was not ready when we arrived at 4:30PM, they were able to get one prepared within 30 minutes after our arrival. The rooms are large and nicely split into two areas with the bathroom in the middle. My seven-year-old loved having his "own room" in the living room with the sofa bed.

Being a Diamond Hilton Honors member, we had $36 daily food credit which we used at the resteraunts and also the Made Market. On our first night, we enjoyed dinner in the Fusion Lounge. While it is small, they had plenty of tables and the food was good and arrived quickly. My son enjoyed the personal TVs at each table to watch the baseball game. On our last night we also visited the lounge for dessert and drinks.

The Boathouse 400 restaurant is only open for breakfast and we ate there three times. Each was great, including the $10 full buffet for kids. We switched between the buffet and al-a-carte menu each day. While it was pretty expensive for breakfast, we were fine paying as our credit covered most of the meal cost.

The pool and hot tub area is really an added bonus. We enjoyed this on three rainy afternoons, and we were usually the only ones in there. My wife used the fitness center often and thought it was a great option to have at the hotel.

The overall location of the hotel was perfect for us as we drove. While you do have to pay to park in the garage, it was safe and convenient as we drove from PA. We were also 15 minutes or less from all of the attractions we wanted to visit and everything was easy to get to. While nothing is really close-enough to easily walk to - my son and I did venture on a walk one day and were able to stop at a Trader Joe's about 10 minutes across the river.

The one negative I will mention is only if you are staying on the bottom floors and there is a party with a DJ in one of the lower rooms. On our first night there, they hosted a birthday party with a DJ. We could clearly hear the music and DJ announcements in our room through the walls/floor. Luckily it was over by 9:30 and was only that one night.

If we ever decide to visit Boston again, my family will 100% choose this hotel. The room was great, everyone there was super helpful and the location...

I'm not sure who to fault for our experiences, so I'll just describe them. We called and booked through Hilton, because we specifically needed connecting rooms. We were assured that our reservation included connecting rooms, but after checking in and going to our rooms, we discovered that they were not connecting. We called the front desk and were told that they had connecting rooms, but housekeeping needed to clean them. They said that they would call us back (in the room we were currently in), and meet us on another floor where they'd provide us the new rooms that were connecting. They said it would be about 15 minutes - not very long. After about an hour, we went to the lobby, and asked about the situation. No one had started cleaning the rooms, and it would be another 10-15 minutes. For our time; they offered breakfast vouchers and to remove the self-parking fee (a reasonable offer). Unfortunately, the new rooms had a broken lock connecting them (see photo), and furniture shoved in front of the door. Since we had both rooms, it wasn't an issue, but for anyone in just one room - someone in the adjoining room would be able to easily enter their room. Given the already existing hassle and delays, we weren't going to waste more of our one night correcting yet another problem (we were visiting Cambridge and wanted to take our kids into Boston before it got too late). Upon our return from Boston, we started to get settled, and discovered that our rooms really weren't cleaned all that well (I assume it was a hasty "once over". There was a candy wrapper on the floor in one room and food crumbs on the floor. I'm hoping the sheets were at least clean, since we and our children slept in them. After we left, I received a text message asking how our stay was going, to which I replied that we were already checked out (at this point, I was just concerned that someone hadn't properly checked us out, and we were going to get charged for another night). Upon reviewing our guest folio; I discovered that we were still charged for the self-parking fee, so I had to call to correct that. The person I spoke to was nice enough and immediately corrected it. All told; the people we dealt with were friendly, and corrected any problems we raised. I just wish we hadn't had so many issues that...