Bisuteki Tokyo — Restaurant in Cambridge

Absolutely awful experience. The food had ZERO flavor and the hibachi chef was incredibly rude to us. He had 0 energy or fun, even the kids at our table were bored. He was rude because he actually yelled at my boyfriend in a super rude tone because he wanted everyone to move their plates up to give him food so he put steak on my boyfriends plate and when my boyfriend started pulling it back and saying something to me the chef goes “HELLO??!!” in the NASTIEST tone to put ONE more piece of steak on the plate… it was bizarre. When he came out and asked if anyone else got noodles we asked him if he could get more (we didn’t realize the $30 hibachi only came with steak and vegetables) and he just said “NO! TOO LATE!” again in a super rude tone. I get that we should’ve paid closer attention but it was clearly not too late as he didn’t even start cooking most of the food. He sucked and his food was awful. He didn’t even put seasoning on any of the food except some soy sauce…. It was disgusting and I will absolute never eat there again and recommend against anyone else going there either. We were also rushed out and had people keep coming and asking if they could box the food before we were done and asking if we could pay right that second. Garbage service and food. I really wish we stayed to demand a refund or some sort of compensation for a ruined Valentine’s Day dinner but the line to talk to the only host was huge and we just wanted to get out of there. We weren’t expecting the absolute most and decided to go here instead of somewhere fancy for Valentine’s Day for the fun of it and it ended up being the worst decision.

Would give 0...

We stayed at the adjacent hotel. I ate here all four nights giving them the benefit of the doubt. The first night the food was good, service was okay. I ate at the grill but ordered a side of fried rice which came from the kitchen. There was a clear distinction between the food quality and taste. The food prepared at the grill was far superior. The second time I went with my wife and we ate at the grill. It was okay. The chef service was not the best. There were egg shells in the fried rice. Food would fall into the grease drain and would be moved back onto the main cooking surface. The third time I had lunch alone at the grill and no issues. Food and service was good. The fourth and final time, again egg shells in the fried rice. My wife ordered a coke, didn’t take a sip and decided she wanted water instead so I drank her coke. The waitress as with all other three visits refilled the beverage several times during the dining experience. All of the other times we were not charged extra for refills for a soft drink which is standard at most sit down restaurants. When we get the bill we each were charged for a soft drink. My wife explained that she didn’t take a single sip and the waitress tried to say we had a refill and they don’t do free refills on sodas. If that’s the case (which again, this was my fourth time dining in and each time I had multiple refills on sodas) you don’t just bring refills without asking if a refill is desired and if desired letting the patron know of the additional charge. This was poor business practices and we will not...

Imagine it’s your father‘s 70th birthday party. You make a reservation two weeks in advance for a very large group, and you bring cake and everything. You get to the restaurant well in advance of your 7 o’clock dinner reservation with only 4 people out of a group of 18 missing from your party. The four people that originally were missing arrive by 7:15, and now that the whole group is here, our party should’ve been seated. But the exact opposite happens. The hostess, then blames us for arriving 15 minutes after our reservation time (even though this is quite normal, and remember we had made a reservation two weeks in advance so they were fully knew they had to seat us) even though the majority of our party was present. We then wait for an hour and a half because the table we were supposed to be seated at was given to multiple different other groups. By an hour and a half, all 18 of us are still waiting in the lobby of this restaurant. Again this was my father‘s 70th birthday party, and the hostess was incredibly rude and didn’t even care to apologize or give any sympathy for the situation. After so much exhaustion and stress, we decide to leave and order takeout to celebrate my father’s birthday at home. This is one of the most terrible experiences I have ever had in my entire life for a restaurant. If you are planning to have a birthday party here, please do yourself a favor and do not have it. You will have a much much better time getting takeout and...