Residence Inn by Marriott Bridgewater Branchburg — Hotel in Branchburg Township

I will not stay here again. The manager is supposed to lead by example, but his customer service is straight up disrespectful, excessive, and unprofessional. For someone that is a member when I gave him my form he claimed it wasn't the original and I has to show the front lady desk my actual email and explaining numerous times that it is exactly the printout on my email he finally said go ahead with an attitude. He is so nasty that he makes the whole stay unpleasant. Anywhere else they took the form wrote valid and kept it moving. The phone in the room wasn't working, the walls were super thin, and you could hear people slamming the doors constantly. I called the night before my check out to ask if I can have a late checkout ..... that's either a yes or no, but instead, they asked for my last name and then said no. When I was loading up my car, I told my daughter to come with me to hold the doors because I told her they were going to cut the keys off early while bringing out my bags. That's exactly what happened. I had to walk around to the front, go to the desk, and ask if they could reactivate the card? She says it should be on. I'm like, no, it isn't. After a reactivation, we had to walk allĺlll the way around to get back to our room. I double-checked everything and left. I will NEVER EVER COME BACK... I left and went to another better hotel, the Ac Hotel BridgeWater, and was treated like gold. In addition, they took my paperwork without any hassle, and he even wrote valid on it, and that was the end of that. Prompt services, smiles, and pleasant the entire time ... after going to Ac Hotel, it made me more mad because I wasted my money in this...

While I only had a night to stay here, I could have stayed a week in this room.||These are the types of hotels I love when I travel.||Clean, spacious room, very comfortable bed and pillows, quiet, free breakfast, indoor pool, gym, easy free parking, safe neighborhood and restaurants/stores close, reasonable prices, towels very good quality and clean and they have soap bars!||I would stay here again.||Only things I did not like:||--The free breakfast was "Okay" but would have been great if they had Hard Boiled Eggs and higher quality yogurt. They did have oatmeal. Since Covid, it's hard to find a free great breakfast anymore at a hotel.||--Got back at 2 AM and the shower only had very hot water! I ran it for 10 minutes and still only HOT-burning HOT! What the problem was is that a new control arm was installed and they they did not test the temperature. I temporarily fixed it by turning the water off and then applying max pressure to the control arm while turning it on so that it would grip the cold control. The shower was now a bit only on the just warm side--not hot but good for one shower--I survived. I would have to change rooms if I was staying another night.||--Staff at the front desk is not the friendliness, but they get the job done. ||--No hook or high towel bar to hang up my toiletries bag in the bathroom--I had to hang it in the closet. Wish there were more hooks for efficiency.||Overall, I would recommend a stay here--just turn the shower on when you get in the room to make sure it works on your temperature.||These days everyone is hiring a "Sunday Charlie" to fix things instead of a...

I'm a Marriott Bonvoy Platimum member with 54 nights in Marriott hotels this year. I stayed twice at this hotel this year, the most recent stay being two nights in December. First the positives: the property is generally clean and the breakfast is decent and well-stocked for a Residence Inn. That's where the positives stop. This property has a serious issue with lack of hot water. We had lukewarm water in the showers the first morning, and only cold water the second morning. On complaining the front desk staff will not acknowledge the issue even though it seems like it is widely reported by multiple travellers in the reveiws. Instead the staff argued with me about how there was no issue with hot water in my room. Its really absurd to argue with a guest about this because its the guest staying in the room and not the staff. And the staff is basically insuinating that the guest is either lying or complaining for no reason. I booked a two bedroom suite which had three phones in the suite. NONE of the phones worked. The issue was reported the first day but never rectified. Response from the front desk was that "I had someone take a look at it"! The phones apparently are decoration pieces. Not a big issue because we all have cellphones, but an inconvenience nevertheless if you need to contact the front desk. And emblematic of the generally slipshod attitude of the management. Of the two front desk staff we interacted with, one (Brandy) was friendly and nice. While the second person (morning shift) was downright rude and surly and the interactions reported above...