Mattress Firm Bridgewater Towne Centre — Hotel in Bridgewater Township

Chris, the sales person we were forced to work with, misguided us regarding the size of a box spring. We brought it home and figured out that it was the wrong size. All I wanted to do was swap it for the correct size; the spring was still in its original packaging and the other spring was the same price. Chris would not exchange without an additional fee. Not once did he mention anything about the fee and he knew of our size concern when we leaned on his "expertise" prior to purchasing. Chris was condescending and showed no care.

On a further note, he is a liar. When my wife called, he picked up and she asked for his manager. He told her he would transfer her and he transferred her to HIMSELF!?! He is a liar and a shady salesman. I DO NOT trust Mattress Firm and I will NEVER go there again.

Go to Raymour & Flanigan next door. Prices are comparable and their customer service is...

Best Quality Service ever. The wife and I were on the fence about spending a lot of money on a mattress. But we had special needs and it was time to make the investment. We were clueless when we went in. The sales associate Karol Castro is a professional and very knowledgeable about the various product lines, features and benefits. She walked us thru the entire process and ended up selling us what we both needed and wanted in a mattress. She took what otherwise could be conceived as a difficult process down to a simple solution and we bought the best the store had to offer. Plus, we got interest free financing that made our decision to buy a better mattress that much easier to make. Thank you Karol Castro. You went the extra mile on our behalf and we truly appreciate it. Highly recommend...

The lady with blonde hair who was helping us out was forcing us to buy a mattress from her claiming she was giving us a great deal.. and when we politely declined she abruptly told us to “have a nice day” and she was completely rude and had an attitude and told her other co-worker “remember these two customers they aren’t taking our deal and if they come back don’t give them this deal”....like lady YOU aren’t the only mattress firm in NJ.. 2- her attitude needs to be checked at the door 3- since we do like mattress firm we got a mattress from a different location in Flemington and the experience was great AND they gave us a better deal. Highly recommend. To those looking to get a mattress from this place. RUN!!! Don’t waste your time. I wish I cared enough for the lady to remember...