Olive Garden Italian Restaurant — Restaurant in Bridgewater Township

I've been to Olive Gardens in Nashville (TN), Allentown (PA), and Scranton (PA), and this visit was without hesitation the worst. In general, Olive Garden provides a filling and quality dining experience at an affordable price.

Caveat: This terrible experience was all about service. The food was excellent from start to finish.

The Bridgewater Olive Garden is huge. It was busy when we arrived, a Saturday evening, but not at capacity. The host asked if we would be wiling to sit "bar side", which we were fine with. We ordered drinks and menu items, and received our salads all without issue.

After that, it fell apart. I ordered one from the Buy One, Take One menu. They delivered the wrong meal (one I asked for takeaway)--I know it was a mix-up, as I ordered the Pasta & Broccoli at an upcharge which you can't takeaway. These things happen--no big deal. I asked them to box that one and I'd take the original dish.

Then...nothing. Our server just disappeared. She was tending the bar as well for a period, but after about 5 minutes the bar emptied out. We never saw her again. After approximately 20 minutes (not exaggerating--the rest of the table had finished their meals), a manager-looking man asked how the meal was. I explained the situation, and he said he would check.

He came back and said that he would have my new order made right away...which means that the server never even communicated the mix-up to the chefs. 20 or so minutes later, i received my dish. I had to flag down the manager and ask for a refill on my dish, which was uncomfortable. So i ate my dinner an hour behind schedule while the rest of the party awkwardly watched. We were in the middle of a road trip, so this pushed back our arrival significantly.

It's very important to note that I was calm and flexible throughout the entire ordeal. Working the service industry is difficult and draining, and I've witnessed first hand how terrible guests can be. I did not do that, and yet I still got nowhere.

Fed up, we paid via the kiosk and left. All I got was a half-hearted "sorry about that" from the manager on shift as we walked out.

You work hard for your money and most of us don't get enough of it. Be sure to spend...

Went with the family for dinner on March 18th 2017, the service deteriorated to such an extent, I probably should think multiple times before even thinking on going again to this place. The food quality has degraded the quality of service and hospitality has literally vanished. Well here are the scenario of events that occurred to us the moment we walked into the restaurant. Entered into the restaurant and it almost took more 10 mins for the front staff to greet us and they never took our names and after a while (about 15+ minutes kater) we were called as part of 4. Then we settled in our booth and the waiter did not care to introduce himself and asked for our orders as if he was in a hurry. We gave him our order and he got the appetizers, soup and salad after about 20 minutes and never cared about asking to top cheese on our food he delivered or asking us If we needed anything more. Then he brought our dinner and one of the dish was burnt and we had to send it back and had to wait for an extended time to get our food. In the meanwhile the manager and the staff were watching our situation and they never bothered to come and ask us about the service or tried to make us feel comfortable. As soon as we finished our main course, the waiter slammed the check on our table; we were never asked or given the opportunity for the desert. We then walked out of the door and there was no hospitality or courtesy of the staff from the time we entered to the time we exited out of the restaurant. It is very Painful to say the restaurant w always go, has changed drastically for the worse, forcing us to make a decision to may...

We called 20 minutes before, arrived and waited 30 more minutes, so far so good! Surprise, a family arrived that had not called to reserve a table (they did not know the name of any person in that group) that never waited for a table, but they were white people, and they were given a table immediately, my wife noticed and made them see that they had made a mistake, but in a very rude way they told us that for my group there were two separate tables, take it or wait 40 more minutes, we were a group of ten people: my daughters, my mother, we all felt very bad, indiscriminate, classified, for being Latino, for being different according to them! I explained it to the manager and he got upset when he heard “racism” he told me that this accusation was very strong, he told me that they had Hispanics working, yes it is true, and how does it change that they never asked the name of the person who made the reservation and so they gave them the table? They only gave them the table when they saw that they were white and that we were “Hispanic”. If that's not discrimination, that's how my daughters, my mother, my wife and I felt. Or by the way, at the end they gave us a table with eight seats for ten people and offered us cheese sticks, hahaha, what a joke. I very politely told the usher that we were leaving, that we wouldn't be eating there and she with extreme sarcasm and in a very loud voice said: "OK." Racism, discrimination, classism, whatever you want to call it, that's how we felt at Olive Garden in...