Best Western Plus Burley Inn & Convention Center — Hotel in Burley

$200 a night is ridiculous price for the single king bed, smallish room accommodations! The room was functionally clean but not spotless. The iron and coffee pot were both broken. They gave us a replacement iron but no coffee pot. The front desk was always 🐌 slow to answer phone calls.

We were in a hanicapped room but the handicapped parking was not close to the room!

Do yourself a favor and eat breakfast in the regular Perkins restaurant and don't depend on the "free" continental breakfast. Perkins food is good and nicely appointed with reasonably good service. They don't even have paper and pen available in the room to leave a note. We stayed for two nights and housekeeping didn't even pop in to empty the tiny single trashcan. I now wish I had taken photos. The room air conditioner probably needs to be serviced or replaced.

The rooms are well lighted with many adjustable lamps, small fridge, microwave, coffee pot, iron, ironing board. The handicapped bathroom had double shower heads with good water volume and pressure and a nice chair but no bathtub. Functional grab bars and a phone in the bathroom. There was not the usual tiny shampoo & hair conditioner but they do give you a teeny tiny mini soap bar. The box of Kleenex in the wall was totally empty upon arrival and departure!

Do yourself and your wallet a favor and look for rooms elsewhere first. The price was more than double what the room should have cost! I suggest they find a new manager and most of these problems would be self-correcting very quickly! The public walkways and parking lots need cleaning. There aren't any "smoking rooms" available at all. Not being harsh,...

I would never ever again stay at Best Western Plus if you paid me. I paid cash for a hotel room for a whole week spent a lot of money and because we paid cash there was also money stolen off our card $457 to be exact and I've been telling people all over town plus I'm telling the Better Business Bureau I'm not done with this yet I also reported it to the police department nothing was done nobody cares big lesson for me to learn I just trust too much and trust it Garrett the little punk there that stole our cash and charged our credit card so nobody helped and I will never ever stay there again and I will tell anybody and everybody not to stay there that the people that work at the front desk are thieves and he's the one that took my cash and then charge my credit card also and dummied the invoice overcharged for all my local phone calls yes I notified the bank yes I notified the manager there yes I notified customer service yes I notified the police department still know where it reimbursement from anybody nobody cares anymore I have yet to report this to the Better Business Bureau which is my next step I will do nobody would even look at the cameras to show that I paid cash everyday plus I also paid for the pets everyday which they say I didn't but I did that cash...

Relative to other Best Westerns, this one felt lacking. Despite it's higher reviews, I wonder if that's because the other local hotels aren't better options. The entrance is grand and luxurious appearing, but the rooms themselves are very "motel-esque", with adjoining rooms and poor sound deadening. Despite my neighbors not seemingly exceptionally loud, I was able to hear them through the night, and very clearly able to hear person as they walk along the outside balcony. Rooming is also not done through a lobby unless you're a suite, and the rest of the rooms open to the outside. Pool was closed, jacuzzi was open. Breakfast was good, employees are polite, though during check-in there was only one person at the front counter while there was a backup of 5-6 guests. We saw several employees wander through the lobby, look at the poor girl getting flustered, and walk away. One senior employee went out of her way to find someone else to help, and did not attempt to assist herself. Overall the issues stem from the physical construction and lack of initiative. I also watched the cleaning lady push a trash can over a piece of trash and just keep...