Hilton San Francisco Airport Bayfront — Hotel in Burlingame

Our wedding at the Hilton SFO Bayfront was nothing short of perfection—a seamless blend of elegance, hospitality, and impeccable service that exceeded our expectations in every way. From the moment we began the planning process, the Hilton team demonstrated their commitment to creating a flawless experience.

The journey began with their willingness to accommodate us by matching a competitive rate I had received from another local Hilton property. This flexibility set the tone for what would become a truly extraordinary partnership. I chose this venue not only because of its prime location near the Bay but also because my brother had his wedding here, and the memories from that day made the decision an easy one.

Although there was a change in event coordinators after I signed the contract, this turned out to be a blessing. Pamela, who ultimately took over, was nothing short of phenomenal. Her dedication, expertise, and genuine care transformed what could have been a stressful process into an enjoyable experience. Pamela went above and beyond to ensure every detail of our wedding was meticulously planned and executed. Her thoughtful guidance and attention to detail left no stone unturned, and she truly made our day feel magical and effortless.

The culinary experience was equally remarkable. The chef crafted an exquisite menu, with standout dishes like the Cajun chicken and perfectly cooked salmon that left our guests raving for days. The flavors were bold, the presentation stunning, and the quality impeccable—a testament to the Hilton’s commitment to excellence.

Hosting a wedding for over 400 guests is no small feat, but Pamela and the team rose to the occasion with grace and professionalism. The ballroom design was breathtaking, and the logistics were flawlessly managed. Jose, another key member of the team, was instrumental in ensuring everything ran smoothly. From the initial planning stages to the end of the night, Jose’s warmth, expertise, and personal attention stood out. On the day of check-out, he went above and beyond, personally assisting me with loading my car, including carefully handling my wife’s heavy wedding dress and all of our wedding items. His thoughtfulness and dedication truly made us feel like VIPs.

The Hilton SFO Bayfront also made us feel celebrated as a couple, offering us a few complimentary nights in a luxurious honeymoon suite—a beautiful gesture that added to the magic of the weekend. They even accommodated our live band by providing rooms, ensuring their comfort and convenience.

The staff as a whole was nothing short of exceptional. Suzie ensured that every guest was attended to with care and precision, creating an atmosphere of warmth and hospitality. Mynor, who oversaw the serving team, displayed incredible leadership and professionalism, delivering a dining experience that was smooth, efficient, and elegant.

Every moment of our wedding felt like it was straight out of a fairytale, thanks to the extraordinary efforts of the Hilton SFO Bayfront team. From their flexibility in the planning stages to their flawless execution on the big day, they exceeded every expectation we had.

Thank you to Pamela, Jose, and the entire Hilton team for going above and beyond to make our wedding truly...

I had a somewhat mixed experience at the Hilton San Francisco Airport Bayfront. While I genuinely appreciated the friendliness of the staff and the variety of breakfast options, including Oriental and Caribbean dishes, there were aspects of my stay that left me frustrated.

I stayed on the 11th floor, and while the room was comfortable, it felt a bit dated and could use some updates. It wasn't a dealbreaker, but it was noticeable.

The hotel’s shuttle service was one of the highlights—hands down, it felt like I was riding in a luxury coach-bus limousine. It was the cleanest and largest shuttle I’ve ever been on, and it really made a lasting impression. The shuttle runs from 6:00 AM to 12:30 AM, so if your flight is delayed, be prepared for Uber to cost a pretty penny. When I arrived, it was raining cats and dogs, and I had to take an Uber, which ended up costing $55 (not the hotel's fault, of course).

However, the real issue arose with a billing situation. When I checked in, I was informed that breakfast was not included, but shortly after, I received a call from Michelle at the front desk offering to charge the breakfast to my room and have it auto-credited as a gesture. When I checked out, I noticed that I was charged for the breakfast, despite the prior assurances that it would be credited back.

I called the hotel, spoke with Tina, who promised to follow up with Michelle and call me back in a couple of hours. I never received that callback. After several attempts to resolve the issue with the front desk, I had to escalate the matter to Hilton's Guest Assistance team, which eventually led to the issue being resolved.

The whole process took far too long, and I had to repeatedly call back to follow up, which caused unnecessary frustration. The delay in resolving the billing issue also led to overdraft fees on my account, which added to the stress. Furthermore, the response from the front desk throughout this ordeal felt dismissive and nonchalant, and I was left feeling like my concern wasn’t a priority.

While the compensation offered was appreciated and came from Hilton's Guest Assistance team, it was not initially addressed by the front desk staff, which further added to my frustration.

Ultimately, I appreciate the resolution and the compensation, but the unnecessary stress, delays, and lack of communication left a sour taste. This experience could have been handled much better, but I do recognize that the shuttle service, friendly staff, and breakfast options were solid.

Would I stay again? Not necessarily. However, if they are the cheapest among Hiltons in the...

I, admittedly, was already having a difficult day. Upon arrival I was able to go straight to my room, and used the app to unlock the door. No problem there.The room is nice, what you'd expect from a Hilton property. However, I noticed that the outlet in the lamp base doesn't work. Not a big deal, but having my phone next to my bed and charging during the night would have been appreciated. I found another outlet that worked. What earned the 3 star rating for service is the interactions I had with a man who said he was in charge of the property. By the time I got to my room a little after 3pm, I was depleted and in need of my first food of the day. I called downstairs and he answered the call. I asked if there's room service, (as I didn't find or get any room service menu) and he said they did, and I could find the menu on their website. I found nothing online after a few attempts. So I reluctantly went down to the lobby where he once again told me that the QR code is on the room key sleeve I didn't receive due to using their remote key in their app. I then told him I've had a pretty rough day, and I just needed some food right away. He said to look over the menu he gave me, and then to call in my order. When I attempted to phone in a room service order, he answered the phone again and it was then he advised me that I would have to wait until 5pm when the chef arrives. After all that interaction with him, 2x no less, he at no point said room service wasn't available until 5. That is, until I tried to order food just before 4pm. It was very frustrating to be misled. Also when I connected to their online menu via the QR code, I found some items had prices that were lower than the hard copy menu he gave me. Again misleading and disappointing for a Hilton property. Legally, if someone ordered room service using the QR code on the room key sleeve the hotel provided, the hotel would be required to adjust their pricing to what they are online. Again, the room is fine, and the property in general is fine. This traveler would have appreciated clearer, consistent, and accurate information. Especially from someone in a position...