Fire|Vine Grill & Bar & Windows On The Bay — Restaurant in Burlingame

Just facts and no personal judgment here. it's concerning the food only. Late afternoon flight, at the hotel I am happy that there is a restaurant working during the pandemic . See the menu, very pricey but ok it's late, let's do it. 8pm I order buffalo wings and Caesar salad. The simplest dishes ever. 20 minutes is announced, nice, just the time to take a shower, I go downstairs pick up the food like 30 minutes after I placed the order, they tell me 5 more minutes , but then it took 20 more minutes . A bit hangry, I go Back to the room 9:10pm. I open the boxes and I was amazed. The complete lettuce salad has been literally pulled out from his original bag from the grocery and place totally compacted and not washed on the plate. I had to open the lettuce leaves with my hands and then cut It. The wings were actually skinny, and not Buffalo style at all, meaning cooked/marinated in the sauce , but with a kind of greasy spicy sauce on the side. Total preparation time maybe 5minutes in real! But It was so late then I forced myself to eat that. I was still hungry after.

Since they are not able to respect the timing plus the quality of their dishes , I didn't take the risk to be late at work so Indeed I didn't take the breakfast...

See the picture:40$ and 1h waiting at 9pm when I assume is far to be the rush hour (kitchen close at 10pm)

I use to travel for business quite a lot (my second Hilton just that same week) and It's ashamed that this a Hotel doesn't have a better kitchen. I don't recommend to eat...

I was staying in this Hilton and wasn't too hungry, but decided to get something from this restaurant. I sat at the bar and was helped by the bartender as soon as he was done with another customer. I ended up having a burger with sweet potato fries and they were both great. Of course the burger wasn't the best I've ever had, but it was much better than most restaurants, the sweet potato fries were perfectly done.

I read some of the reviews of this restaurant, a couple of them were for different places in the hotel, they're not open for breakfast and they don't carry packaged goods.

Some reviewers didn't like the pricing. It's not inexpensive, but I think it was priced right. The burger and fries were $22. McDonald's and Carl's Jr. are around $15-18 these days, $22 is a good deal for a great food in a nice hotel in one of the most expensive cities in the world. I had a cocktail, $16, this is the same that I pay at an average bar these days.

I thought that overall, the place was very clean and werll laid out, and the staff were all very professional. This is an area where people can get offended because you used the wrong hand to open a door, they're crazy, so to be able to find attentive, courteous, and professional employees, is amazing.

I will be staying here again, and I'll probably eat at...

I ate here because there really isn’t anything else nearby and I didn’t feel like driving. I sat at the bar, as everything else was empty and felt service would be slow. Luis, at the bar assisted me. He was attentive and friendly. I ordered a beer—which was fresh and crisp. I ordered the chicken wings and were actually delicious. Perfect temperature and thoroughly cooked, very flavorful. I have a sweet tooth, so went for the cheesecake, which was rich and delicious. I may add, $17 for 6 wings is VERY expensive. $9 for a slice of cheesecake, is reasonable, as it is a healthy portion. Counting my food bill, it was a little more than $30, but thankfully, I had food credit—Diamond perks. To be fair, I’d return though: reason is the exceptional service I received from the bar staff. Grateful. Note: between Monday and Friday, it is closed...