The sales associate that worked with us was Bob. He was wonderful! He let us take our time. He never pushed us to make a purchase. He was very knowledgeable on all the mattresses and warranties available. He even suggested we go to a different store near by that had options to try that were not in his store. When we arrived at the other store the sales associate Tina knew us by name because Bob called ahead to tell her what we were looking for. Tina was also great and very patient. We ended up returning to the original store and purchased two beds from Bob because we were so happy with his customer service and trusted in what he had to say. I will definitely recommend him to our family and friends in the future!
Terrible experience, wouldn’t recommend to anyone. We went in looking for a mattress. Jackie was instantly focus on selling us an adjustable bed frame, more so than the mattress we went for. I’ve had back problems for 20 years and she kept insisting on adjusting the bed frame in positions that I know irritate my disc problems. She never took the time to ask or listen. Then when we agreed to a bed at a set monthly price through financing, she kept increasing that price without explaining why it was going up $50 a month. She couldn’t give us an exact price or payment. She kept saying it could be a little over $100, it could be $120 or or it could be $140. After initially selling us on $93 a month for 48 months. I believe it was the accessories that she was pushing but playing off as they were part of the package. Accessories that we did not need nor wanted to pay for. We ended up going to Mattress Warehouse and buying the perfect bed with the financing we wanted and had a...
Read moreBob was knowledgeable and helpful throughout my 2 visits to the New Castle Road, Butler, Pa. location. I originally went into the store to get information for a spare bedroom mattress. Mia joined us after she completed working with another customer. She too gave insight into what I was thinking about for the spare bedroom. Both gave different views which were helpful. I was so happy with the availability of what I was looking for - I purchased the mattress set. I was on the fence for another bedroom. Bob and Mia told me the pros and cons of each brand I was considering. Igor lots of valid information that I needed to process. I told them I was going to do an errand and think about the other mattress set. I went back and purchased the other mattress set about an hour later. Thank you Bob and Mia for your insight...
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