Mattress Firm Tyndall Parkway — Hotel in Callaway

The first store that pops into my mind when I think of purchasing a bed or mattress is Mattress Firm! My youngest son purchased his mattress and box spring from Mattress Firm and he is always telling everyone that it is the best investment he has ever made. So, when I decided to purchase my Dad a new bed I went directly to my local Mattress Firm. My salesman, Caleb was absolutely wonderful!! He took his time to show me and help me pick out the perfect bed for my father. Oh, I forgot to mention that my Dad lives in California and I live in Florida! There is a Mattress Firm in the city where my Dad lives and that is what made purchasing from Mattress Firm the perfect choice. They are a trusted and well established company and I knew that I would be able to take care of everything from here with no problem!!! I highly recommend Mattress Firm because of their friendly and helpful staff, large selection of products and their availability throughout the USA. And yes, they may be a bit pricey, however, as the old adage states, "You get what you pay for!" At Mattress Firm you will get quality products for...

I feel so sad for the people that work in the stores. Best customer service ever (Thank you Caleb). Worst everything else. Bed was delivered to another customer. Bed replacement arrived months late. Adjustable base arrived without remote. The app for the bed is sub-par. Still waiting for remote… grateful for the amazing service, that has gotten my husband and I through all of this exhausting mess. We paid close to $4,000 for a comfortable adjustable bed (hip, shoulder surgeries and cancer survivor) we trusted mattress firm to deliver and I feel like even the employees were stressed about how many disappointments we continue to face. Seriously.. the fix for a missing remote was a disgusting dirty used one from the local warehouse. As soon as I saw it out of the bubble wrap I told my husband “Caleb would have never allowed this”. It was embarrassing as a repeat Mattress Firm customer. I can refer the care and time that Caleb continues to put forth, but without employees like him, I will...

Wonderful customer service. Caleb was very direct with my wife and I and made us feel like we were making a good life decision about our bed. My wife and I were very hesitant on getting a bed due to how the world is and we originally went in there looking for something simple. But, Caleb was able to talk to us one on one and give us a talk on the benefits of what the more high tech frames could offer. And, just to say, he changed our minds and it was for the better. It's hard to find someone who can be friendly and still look out for the well-being of the consumer. If I could give more stars, I would. I think Caleb needs a raise or something because he is absolutely tearing down the wall that other salespeople and businesses put up between the consumer and salesperson relationship to get the most out of what everyone needs. Thank you Caleb for not making us feel like just clients, you are...