The Westin Carlsbad Resort & Spa — Hotel in Carlsbad

Our stay at the Westin Marriott was without a doubt the worst hotel experience I have had in many years. Mind you I am a life time gold elite member with Marriott and have stayed in dozens of their properties. The management of this hotel should hang their heads as representatives of a world class hotel empire. A few but not all of the issues my wife and I experienced during a weekend getaway to the coast. The parking situation is terrible. If you don’t valet park you get to hike over a half mile. And all that exercise isn’t free. No, they charge $35/day for this perk! have trouble walking and by the time we got to our room we’d walked a good mile. In the room there are elaborate brochures touting their restaurant, how it’s menu is so… California ? But you can’t find the hours. You can QR code it and get a message they’re closed. If you speed dial you can get the same message. Clearly catering to millennials and their children being next door to “Legoland”. Don’t forget there are still baby boomers who made Marriott what it is today. The spa brochure, the same, no hours, no prices, no number to call , just hype. I can dial a number to buy the sheets but not room service

And don’t bother calling the front desk. I attempted to call several times over two days. I never did got someone to pick up the phone. The worst example was the morning we were checking out. One of the perks I receive is late checkout. I attempted to call the front desk to confirm. After punching numbers to talk to a person orvpick up the phone I was routed to the next door Hilton front desk where no one answered the phone. Finally I called Marriott customer service where a manager had to contact the Westin front desk to confirm my checkout time. He apologized and told me the front desk would call me to confirm. They never did. The notification I received was the maid knocking on the door at 1200. I told her to contact the front desk as I had a late checkout. I also mentioned you might want to hike the quarter mile because they won’t answer. Just to confirm my suspicions when I was in their very spacious lobby I observed the individuals staffing the desks and when the phone would ring they would ignore it. And no, they weren’t occupied with another customer. So, what else did we experience. Ah yes, the building we were in had an elevator foyer that was open to the outside. It is lit by 4 floodlights. In their exuberance to save electricity there is a motion detector you have to trigger so the lights go on. My wife goes down to the ground floor at night. The elevator opens and she is greeted by pitch black. She steps out and nothing but darkness. She gets back on and returns to our room. Scared to death that someone could have been in that darkness waiting. What rubbish. I’ll send them 20 dollars a year to keep those lights burning and protect their customers. Maybe they are saving energy by not answering the phones? The younger people they have as primary customer interfaces just don’t relate to those of us in our50’s, 60’s or older. They clearly treat us as inferior, perhaps seeing their parents or grandparents standing in front of them? and not worth their time. They’ll chat up the well off millennials with their three kids and boast of a children’s menu that sounds like a four star Michelin restaurant with only gluten free, vegan,vegetarian, free range, organic options. What happened to grill cheese sandwiches, hot dogs or Mac and cheese on a kids menu. Being a native Californian I’m not going to bash the locals but this is Westin taking this to an extreme and failing to accommodate a DIVERSE guest registry. I actually felt discriminated against and that I was pushed aside because I didn’t fit their mold as their perceived guest profile and what constitutes guest satisfaction. Sorry for the rant but I was very disappointed in the...

The outside is straight gorgeous, but the rooms are subpar. It's like they spent all their money on keeping the outside looking nice while the inside is just alright.

Beautiful palm trees planted out in the grass. It felt and looked high end until you get to your room. For the price point of staying a night, I just felt like they hardly tried in the room itself and it became ok.

All the people I've talked to who worked here seemed jaded. So management needs to hire more people to help out because everyone seemed pretty tired other than the valet guy.

I came here for a wedding and they had multiple venues to host the reception. 1 of the reception areas happened to be outside my room. Which you can clearly see into from the balcony. It is a pretty nice outdoor area until you try to go to bed and all you hear is loud music playing and people having the tike of their lives while you're exhausted trying to get some sleep. They ultimately stopped at 10pm which I believe is quiet time, but I found this SUPER inconvenient for everyone who had a room in that area.

The venue for the wedding reception we had was indoor and had plenty of windows to allow natural light in and again it was gorgeous! Once you leave the reception room you'll be seeing rooms to plenty of guests who are staying in the hotel. I felt bad for them because they could have been exhausted just like how I was the night before with the wedding outside of my room.

The bride and groom blocked out rooms for us and in my opinion the rooms surrounding the reception area should have been given to everyone that was staying in the hotel so it wouldn't have inconvenienced other guests who were looking to rest after a long day. Pretty poor planning, in my honest opinion.

The bathroom shower was nice though. It had a handle to spray off your body and a cool shower head. The water pressure was great on night 1 but doo-doo the rest of my time there. The shower had shampoo, conditioner and body wash! Smelled great, but it wasn't refilled so I didn't get to use it that much. Again, I believe it's because the staff is doing so much in a short amount of time and can't attend to everything.

The room I had was supposed to have 2 kings, but it also didn't feel like they were king size bed. It was definitely a little bigger than a queen but not a king. Another one of my friends agreed with the sizing of it too because they have a king size bed at home. Honestly it's alright, but worth mentioning.

Also the toilet paper holder is waaaay too close to the toilet itself. I couldn't use the toilet comfortably because my leg was constantly...

I travel frequently and stay at many hotels, but I have never felt as unsafe and disregarded as I did during my stay at the Westin Carlsbad Resort & Spa. What happened to me and my daughter during this stay should never happen at any hotel, let alone one that carries the Marriott/Westin name.||When I returned to my room one evening, I found a third key card inside my room. At check-in, I was only issued two keys. I immediately went to the front desk, and they confirmed to me not once, but twice, that my room was only ever assigned two keys. Later, when I pressed for answers, the head of security admitted that three keys had in fact been made when I checked in. Even more disturbing, that third key wasn’t used until two days later—on September 19—while my “Do Not Disturb” sign was clearly on the door.||Instead of answers, I was given a string of excuses. I was told maybe housekeeping “forgot” the sign, maybe the card “slipped through a crack,” or even that maybe my daughter had picked it up. These explanations are insulting and completely miss the point: someone entered my room without authorization while my daughter and I were away.||I cannot express how unsettling this was. For the last two nights of our stay, I hardly slept, terrified that whoever had access to that third key might return while we were asleep. My daughter, who was competing at both national and international levels representing the USA, needed rest and peace of mind—yet instead, we were left anxious and exhausted.||I did everything I could to escalate this while on property. I brought it to Assistant Manager Anna and Operations Director Colton, and later asked multiple times to speak with General Manager Leslie, who was “unavailable” each time. Only as I was waiting for my car to go to the airport did she finally appear, when it was too late for a real conversation. Throughout, I was repeatedly promised follow-up that never came. Even after sending multiple emails since checking out, I have received no response.||The only employee who showed genuine care was Melanie at front desk, who at least offered to issue all new keys and deactivate the originals. But management? Completely dismissive, unaccountable, and more interested in making me feel like I was in the wrong than in addressing a serious security failure.||This was not a minor inconvenience. This was a security breach that put my daughter and me at risk. The lack of urgency, accountability, and basic guest care at this property was shocking. If you value your safety and peace of mind while traveling, I strongly urge you to...