Holiday Inn Indianapolis Carmel by IHG — Hotel in Carmel

We stayed at this location 2 nights- two rooms, on a family vacation to visit the children's museum. As for the location the property is nice enough and in a more business type district. Super convenient location for a visit to the children's museum, outside the downtown scene, but not too far away.

After location this property starts to fall down. First, it must be a super popular place for sports teams to stay. During our two nights the hotel was full of teens and pre-teens, running mostly unchecked through the hallways, up and down elevators and in the pool area. The pool itself was a decent size, BUT-- water was cloudy and the general area around the pool was really dirty. Then you add in the kids. Each evening there were anywhere from 10-40 KIDS in the pool. Most of the time the sports team kids would come down together with maybe one adult chaperone- who did not actually keep the kids behavior in check. During our second visit to the pool, the front desk was called at least twice by other guests in the pool and then that evening we watched another guest berate the front desk staff for the condition of the pool and asked them to remove anyone not accompanied by their parent. The pool and the situation there was a mess. It seemed to us that there were only the two front desk staff on duty in the evening and they were totally overwhelmed. Shame on their management for letting two people be responsible for a fully booked large size hotel. They did their best and they were always professional, but when having issues all over the hotel- what could you really expect just two people to do? Volume of people in the pool meant that there was a massive shortage of pool towels. Age and distribution of the sports teams throughout the building meant lots of running kids and slamming doors, screaming all night... it was not great.

Also, in the rooms, there was a severe lack of outlets and the bathroom was tiny. It was hard to open the door while standing inside the bathroom, you had to back up all the way to the toilet to just open the door.

I could go on with more and more details, but I think the primary points here are clear.

Last note- if staff here reads these reviews.... your elevator certifications expired two weeks ago, better...

As far as the physical aspects of the property, this was a typical Holiday Inn. However, the staff, definitely less than typical. The manager was in over his head as far as managing this property. Very stressed and frankly, rude. We have never stayed at a Holiday Inn with employees (including management) who were less than fabulous. |We came in about Noon after a long drive (we were in the area for medical treatments) and were just looking to check in so that I could get some rest. We called ahead of time and asked if an earlier check in was possible. The desk staff stated that they had many open the rooms the previous night and that it shouldn't be a problem. |When we arrived, the desk clerk was visibly frustrated that we asked to check in. She made the comment that it was 12:15 and check in doesn't start until 3pm. We told her that we had called and asked to check in a little earlier as I had some medical treatments and needed to rest. I explained that the person told us that there was availability from the day prior so that it wouldn't be an issue. The clerk got her manager. |Damion, the manger, came out from behind a desk and without asking us anything, he blurted out check in is at 3. Again we explained out scenario, we told him we understood that it was 3 hours before typically check in and asked if they would have anything available before 3. He laughed and said, "no, every room is available at 3pm." Frustrated because we were told we could check in early, we explained the situation again. He continued to shuffle papers making no eye contact with us and said, "3pm".|I fully understand it is not a hotels responsibility to give me extra time. However, there is something called customer service and a customer experience. This place does not offer that. The young manager has some power issues and frankly needs a lot of training for that position. I don't say that lightly. This person really has a lot to learn and unfortunately it will be a this...

My recent stay at the Holiday Inn Indianapolis Carmel during the Eclipse weekend was nothing short of fantastic, largely thanks to the exceptional service provided by General Manager Jason Beatty. From the moment we checked in, Jason went above and beyond to ensure that our stay was comfortable and memorable.

With the hotel bustling with guests due to the Eclipse event, Jason seamlessly managed the chaos, demonstrating an impressive level of organization and efficiency. Despite the busy atmosphere, he took the time to personally attend to our needs, ensuring that we felt welcomed and valued throughout our stay.

One aspect that truly stood out was Jason's attentiveness to our specific requirements. Knowing that it was a hectic weekend, he proactively accommodated our requests, making sure that we had everything we needed to enjoy our stay to the fullest. His genuine concern for guest satisfaction was evident in every interaction, and it made a significant difference in our overall experience.

Furthermore, Jason's professionalism and warmth created a welcoming atmosphere that set the tone for the entire hotel staff. His leadership undoubtedly played a crucial role in maintaining the high standards of service that Holiday Inn is known for.

In addition to his exceptional hospitality skills, Jason's knowledge of the local area was invaluable. He provided us with helpful recommendations for dining and sightseeing, ensuring that we made the most of our time in Indianapolis.

Overall, my experience at the Holiday Inn Indianapolis Carmel was outstanding, thanks in large part to the exemplary service provided by General Manager Jason Beatty. His dedication to guest satisfaction and his ability to exceed expectations truly set him apart. I would highly recommend this hotel to anyone visiting the area, knowing that they will be in excellent hands under...