Holiday Inn & Suites Denver Tech Center-Centennial by IHG — Hotel in Centennial

I've stayed here a few times, although it's been over a year since my last stay.||||Location wise, the hotel is very good for anyone needing to be in the suburbs of Denver. Denver proper starts and ends 2 or 3 miles up the road. Lone Tree, Greenwood Village, Centennial, etc. are nearby. Despite its name and Holiday Inn/IHG marketing of the property, the hotel is NOT in the Denver Tech Center. I've mentioned this before. The Denver Tech Center is at least 10 minutes by car, depending on traffic and which way you go. This hotel should be called the Holiday Inn Centennial Airport.||||This is circa 2016 Holiday Inn that is starting to show its age. At 7 or 8 years old, the hotel is starting to get to the point where it needs some updating.||||I had a king suite on the fourth floor. This is the hotel's best and most expensive category of rooms.||||No USB outlets anywhere in the room, except an alarm clock that was broken and didn't work. Only two electrical outlets at the desk; both on the lamp.||||I had two TVs. One in the bedroom and one in the living area. Both TVs are smaller than you expect at a hotel in the year 2024. If I had to guess, the TVs are between 38 and 42 inches. Most hotels have 50-55 inch TVs. No smart TV capability whatsoever. ||||Some visible wear-and-tear. Walls in the hallway are scuffed and scratched. The sofa looked a little worn and had a couple of stains.||||The walk-in shower in the bathroom had visible mold and mildew. That's just not acceptable at a Holiday Inn-branded hotel.||||Besides wall-mounted dispensers containing hand wash, lotion, shampoo, conditioner and body wash, no other amenities were provided. Not even a bar of soap or a packaged cleansing cloth. ||||As a suite, my room had a small kitchenette and bar counter. The refrigerator was smaller than the fridge at a Holiday Inn Express. There was a small 0.7 cubic feet microwave from Danby (a brand I've never heard of) and a Keurig coffeemaker. In the cabinets were paper plates, plastic cutlery, and a corkscrew. On the wall was a dispenser with what was labeled as dish soap. There was also a dispenser with paper towels. Two plastic-wrapped drinking cups were provided in addition to two plastic-wrapped coffee cups. Nothing else even though the kitchenette looked like it had originally had real plates, etc. At least judging from the amount of empty space in the cabinets and countertop area. ||||My bed was very comfortable, although the duvet was the waffled polyester-blend that seems to be standard at Holiday Inn Express. Normally, it's a different duvet at Holiday Inn.||||The gym is newish, large and well-equipped. Quite good by Holiday Inn standards. There's an indoor pool, although I didn't try it. There's also a lighted patio but it's strangely located off the pool instead of the lobby bar/restaurant. It would make more sense to have it by the bar/restaurant.||||While tourist magazines and assorted brochures are stocked in the lobby, no newspapers are provided.||||The business center consists of a computer and printer off the side of the lobby. The computer was broken.||||Speaking of the bar/restaurant, the hotel has a bar/restaurant branded as Burger Theory. Burger Theory is a 10-year-old hotel restaurant concept that Holiday Inn developed. It's a little tired these days. I can't speak to the burgers, but the breakfast is fairly typical. Breakfast was included for me. Bianca, the server, has worked here at least 2 or 3 years. She's polite and does a good job. She is generally alone, outside whomever is working in the kitchen. The eggs and omelets are good. In the past, they've occasionally only offered a breakfast buffet that was pretty low-end and not as good as the free breakfast buffet at a Holiday Inn Express or Marriott Fairfield. If you order eggs off the menu, you're at least guaranteed to have a freshly cooked meal. At night, there's a full bar. The wine selection is fairly low-end, although the Chateau Ste. Michelle chardonnay is decent enough. I asked for a fresh bottle to be opened and the bartender gladly obliged as he didn't know how long the previously opened bottle had been in the refrigerator. If the hotel had offered me a free or discounted appetizer, I might have ordered a glass of wine (or vice versa).||||Housekeeping is hit or miss. The housekeepers appear to be third-party contracted staff, not actual hotel employees. They didn't wear uniforms. While they did a good job cleaning my room (excluding the bathroom with the mold/mildew in the shower), they never put pillowcases on the pillows. The housekeepers seem to be contracted staff who are finished working for the day by 2 or 3 pm. Full-service hotels typically have housekeepers on duty until the early evening. ||||There's a small pantry off the front desk that is reasonably well-stocked. It includes a few Colorado souvenirs, like t-shirts and postcards. It's always nice to buy some postcards and send them to friends or family. Outside the hotel, a Starbucks is located across the parking lot, there's a Maverick gas station at the other end of the street, and Walmart is less than 5 minutes away.||||In terms of IHG benefits or elite recognition, IHG diamond elite status guests get their breakfast benefit. The front desk was also proactive with a suite upgrade. I booked a suite for the first night and a standard room the second night. They kept me in the suite for the second night with no pushback whatsoever. I also received a choice of a $10 voucher or IHG points at check-in. That was in addition to two free bottles of water. I would have preferred my choice of a soft drink from the pantry since there is a free water tap near the elevators to fill water bottles. But that's just my personal opinion. The staff at the front desk were polite, friendly and the kind of people I would hire if I owned a hotel.||||With all of this said, the biggest issue I had and the biggest issue I've had over multiple stays going back 2 or 3 years is the overall standard. Holiday Inn is supposed to be a full-service hotel brand. While there's a bar/restaurant, that's the only thing separating this hotel from a Holiday Inn Express. There doesn't seem to be any staff besides 2 or 3 staff in the restaurant, 1 person at the front desk and maybe a manager or supervisor in the back office. I don't know if there's a general manager on-property. I never saw anyone who looked like a maintenance employee or houseman. When housekeeping made up my room but never put pillowcases on the pillows, the front desk staff member had to close the front desk and personally bring up pillowcases to my room. At a properly staffed full-service hotel a houseman or housekeeper would do this. This seemed to be a reoccurring issue because I repeatedly saw a "I'll be right back" sign at the front desk. If you want a hotel with more amenities and more services there are a few other options in the immediate area. I really don't understand the brand positioning of this property. It's basically just a Holiday Inn Express/Hampton Inn/Fairfield Inn with a real bar and restaurant. At under $140, it's a good value. But at $180-$250 (or more) per night, you should stay at another hotel as there are better values in the immediate area.||||All things considered, the Holiday Inn has a reasonably good location even though it isn't in the Denver Tech Center. The surrounding area is also safe, unlike some other parts of Denver. I would consider staying here again if the rate was good. However, I would like to see some maintenance in the rooms and a light update to include power strips with additional USB and...

I've stayed here a few times, although it's been over a year since my last stay.||||Location wise, the hotel is very good for anyone needing to be in the suburbs of Denver. Denver proper starts and ends 2 or 3 miles up the road. Lone Tree, Greenwood Village, Centennial, etc. are nearby. Despite its name and Holiday Inn/IHG marketing of the property, the hotel is NOT in the Denver Tech Center. I've mentioned this before. The Denver Tech Center is at least 10 minutes by car, depending on traffic and which way you go. This hotel should be called the Holiday Inn Centennial Airport.||||This is circa 2016 Holiday Inn that is starting to show its age. At 7 or 8 years old, the hotel is starting to get to the point where it needs some updating.||||I had a king suite on the fourth floor. This is the hotel's best and most expensive category of rooms.||||No USB outlets anywhere in the room, except an alarm clock that was broken and didn't work. Only two electrical outlets at the desk; both on the lamp.||||I had two TVs. One in the bedroom and one in the living area. Both TVs are smaller than you expect at a hotel in the year 2024. If I had to guess, the TVs are between 38 and 42 inches. Most hotels have 50-55 inch TVs. No smart TV capability whatsoever. ||||Some visible wear-and-tear. Walls in the hallway are scuffed and scratched. The sofa looked a little worn and had a couple of stains.||||The walk-in shower in the bathroom had visible mold and mildew. That's just not acceptable at a Holiday Inn-branded hotel.||||Besides wall-mounted dispensers containing hand wash, lotion, shampoo, conditioner and body wash, no other amenities were provided. Not even a bar of soap or a packaged cleansing cloth. ||||As a suite, my room had a small kitchenette and bar counter. The refrigerator was smaller than the fridge at a Holiday Inn Express. There was a small 0.7 cubic feet microwave from Danby (a brand I've never heard of) and a Keurig coffeemaker. In the cabinets were paper plates, plastic cutlery, and a corkscrew. On the wall was a dispenser with what was labeled as dish soap. There was also a dispenser with paper towels. Two plastic-wrapped drinking cups were provided in addition to two plastic-wrapped coffee cups. Nothing else even though the kitchenette looked like it had originally had real plates, etc. At least judging from the amount of empty space in the cabinets and countertop area. ||||My bed was very comfortable, although the duvet was the waffled polyester-blend that seems to be standard at Holiday Inn Express. Normally, it's a different duvet at Holiday Inn.||||The gym is newish, large and well-equipped. Quite good by Holiday Inn standards. There's an indoor pool, although I didn't try it. There's also a lighted patio but it's strangely located off the pool instead of the lobby bar/restaurant. It would make more sense to have it by the bar/restaurant.||||While tourist magazines and assorted brochures are stocked in the lobby, no newspapers are provided.||||The business center consists of a computer and printer off the side of the lobby. The computer was broken.||||Speaking of the bar/restaurant, the hotel has a bar/restaurant branded as Burger Theory. Burger Theory is a 10-year-old hotel restaurant concept that Holiday Inn developed. It's a little tired these days. I can't speak to the burgers, but the breakfast is fairly typical. Breakfast was included for me. Bianca, the server, has worked here at least 2 or 3 years. She's polite and does a good job. She is generally alone, outside whomever is working in the kitchen. The eggs and omelets are good. In the past, they've occasionally only offered a breakfast buffet that was pretty low-end and not as good as the free breakfast buffet at a Holiday Inn Express or Marriott Fairfield. If you order eggs off the menu, you're at least guaranteed to have a freshly cooked meal. At night, there's a full bar. The wine selection is fairly low-end, although the Chateau Ste. Michelle chardonnay is decent enough. I asked for a fresh bottle to be opened and the bartender gladly obliged as he didn't know how long the previously opened bottle had been in the refrigerator. If the hotel had offered me a free or discounted appetizer, I might have ordered a glass of wine (or vice versa).||||Housekeeping is hit or miss. The housekeepers appear to be third-party contracted staff, not actual hotel employees. They didn't wear uniforms. While they did a good job cleaning my room (excluding the bathroom with the mold/mildew in the shower), they never put pillowcases on the pillows. The housekeepers seem to be contracted staff who are finished working for the day by 2 or 3 pm. Full-service hotels typically have housekeepers on duty until the early evening. ||||There's a small pantry off the front desk that is reasonably well-stocked. It includes a few Colorado souvenirs, like t-shirts and postcards. It's always nice to buy some postcards and send them to friends or family. Outside the hotel, a Starbucks is located across the parking lot, there's a Maverick gas station at the other end of the street, and Walmart is less than 5 minutes away.||||In terms of IHG benefits or elite recognition, IHG diamond elite status guests get their breakfast benefit. The front desk was also proactive with a suite upgrade. I booked a suite for the first night and a standard room the second night. They kept me in the suite for the second night with no pushback whatsoever. I also received a choice of a $10 voucher or IHG points at check-in. That was in addition to two free bottles of water. I would have preferred my choice of a soft drink from the pantry since there is a free water tap near the elevators to fill water bottles. But that's just my personal opinion. The staff at the front desk were polite, friendly and the kind of people I would hire if I owned a hotel.||||With all of this said, the biggest issue I had and the biggest issue I've had over multiple stays going back 2 or 3 years is the overall standard. Holiday Inn is supposed to be a full-service hotel brand. While there's a bar/restaurant, that's the only thing separating this hotel from a Holiday Inn Express. There doesn't seem to be any staff besides 2 or 3 staff in the restaurant, 1 person at the front desk and maybe a manager or supervisor in the back office. I don't know if there's a general manager on-property. I never saw anyone who looked like a maintenance employee or houseman. When housekeeping made up my room but never put pillowcases on the pillows, the front desk staff member had to close the front desk and personally bring up pillowcases to my room. At a properly staffed full-service hotel a houseman or housekeeper would do this. This seemed to be a reoccurring issue because I repeatedly saw a "I'll be right back" sign at the front desk. If you want a hotel with more amenities and more services there are a few other options in the immediate area. I really don't understand the brand positioning of this property. It's basically just a Holiday Inn Express/Hampton Inn/Fairfield Inn with a real bar and restaurant. At under $140, it's a good value. But at $180-$250 (or more) per night, you should stay at another hotel as there are better values in the immediate area.||||All things considered, the Holiday Inn has a reasonably good location even though it isn't in the Denver Tech Center. The surrounding area is also safe, unlike some other parts of Denver. I would consider staying here again if the rate was good. However, I would like to see some maintenance in the rooms and a light update to include power strips with additional USB and...

In a part of the Denver area with no shortage of comparable hotels, the staff are what make this hotel. Especially Estrella at the Front Desk and Bianca in the Burger Theory bar/restaurant.

The location is good, although the hotel is not in the Denver Tech Center. I've stayed here multiple times over the years and know the area. But some guests unfamiliar with the location may be surprised to learn the hotel, despite its name, is actually about 10 minutes from the Denver Tech Center. The hotel should be called the Holiday Inn Centennial Airport.

That aside, at 7 or 8 years old, the hotel is starting to get to the point where it needs some updating.

No USB outlets, except for an alarm clock that was broken. Only two electrical outlets at the desk; both on the lamp.

TV was smaller than expected. If I had to guess, the TVs are between 38 and 42 inches. Most hotels have 50-55 inch TVs. No smart TV capability whatsoever.

Some visible wear-and-tear. Walls in the hallway are scuffed and scratched. The sofa looked a little worn and had a couple of stains. The walk-in shower in the bathroom had visible mold and mildew.

Besides wall-mounted dispensers containing hand wash, lotion, shampoo, conditioner and body wash, no other amenities were provided. Not even a bar of soap or a packaged cleansing cloth. The refrigerator was smaller than the fridge at a Holiday Inn Express. There was a small 0.7 cubic feet microwave from Danby (a brand I've never heard of) and a Keurig coffeemaker. My room was actually a suite with a small kitchenette and bar counter. In the cabinets were paper plates, plastic cutlery, and a corkscrew. On the wall was a dispenser with what was labeled as dish soap. There was also a dispenser with paper towels. Two plastic-wrapped drinking cups were provided in addition to two plastic-wrapped coffee cups.

Housekeeping is hit or miss. The housekeepers appear to be third-party contracted staff, not actual hotel employees. While they did a good job cleaning my room (excluding the bathroom with the mold/mildew in the shower), they never put pillowcases on the pillows. The housekeepers seem to be contracted staff who are finished working for the day by 2 or 3 pm. Full-service hotels typically have housekeepers on duty until the early evening -- if not later.

There's a small pantry off the front desk that is reasonably well-stocked. It includes a few Colorado souvenirs, like t-shirts and postcards.

IHG elite status recognition is better than average, including suite upgrades.

The Burger Theory bar/restaurant in the lobby is the only thing separating this hotel from a Holiday Inn Express. There doesn't seem to be any staff besides 2 or 3 staff in the restaurant, 1 person at the front desk and maybe a manager or supervisor in the back office.When housekeeping made up my room but never put pillowcases on the pillows, the front desk staff member had to close the front desk and personally bring up pillowcases to my room. At a full-service hotel a houseman or housekeeper would do this. This seemed to be a reoccurring issue because I repeatedly saw a "I'll be right back" sign at the front desk. If you want a hotel with more amenities and more services there are a few other options in the immediate area. I really don't understand the positioning of this property. It's basically just a Holiday Inn Express.

All things considered, the Holiday Inn has a reasonably good location even though it isn't in the Denver Tech Center. The surrounding area is also very safe, unlike some other parts of Denver. I would stay here again if the rate was good. However, I would like to see some maintenance in the rooms and a light update to include power strips with additional USB and...