We meant to order online from the Birwachi in Fort Collins before we realized that there are two restaurants with the same name 2 hours away from each other. After we realized our mistake, we called to cancel our order ahead of the pickup time. At one point the lady admitted they were able to use the food to fill other orders and was going to issue us a gift card. As soon as I informed them that we don't live in the area so we want our money back rather than a refund, the story immediately changed and they now said that they had to throw the food away and can't issue a refund. Convenient...once you learn someone isn't coming back, just take their money and make double on the same food! I'm really sure you couldn't use that food to fill other orders. I mean it's not like anybody else orders biryani, butter chicken, or naan during peak dinner hours on a Saturday night or anything. Maybe if they said they could only give us a partial refund because they couldn't sell it all, I could believe it, but even the naan? Literally everyone orders that! Not to mention they head already admitted to me that they resold everything.

Also, if you are going to have two restaurants with this name within 2 hours of each other, make your website clear where your pickup location is at because I'm sure we aren't the first people to make this mistake.

Update: Most of the food was ordered with a mild spice level, which is easily adjustable by adding more spice...so you're "customized spice" issue is a non issue. Also, there is no spice added to the naan, so if you threw out our multiple orders of naan, that's on you, Send me pictures of our food? You can send me pictures of any food and say it was mine. What does that prove? Furthermore, nobody mentioned sending pictures that night when I called twice, so I can only assume that those pictures were taken at a later date to cover your tracks. As for my review being unfair, I shared my honest experience about the service based on my honest interaction with you. How is that unfair? As for the website listing your location, I assume these restaurants are owned by the same person, or at least franchised under the same franchise since they have the same name. If so, have it specify a pickup location. If not, why the ____ would you give your restaurant the same name as another one in the area? That's ridiculously confusing.

Call you to work this out??? Really??? I did that multiple times and you guys refused. Working this out would involve a refund, which you have refused multiple times, so deal with the consequences of the review! The funny thing is that if you guys would have told me up front that you were unable to reuse some of the meals but would refund us for what you did reuse, I would have completely understood, but to act like you couldn't even reuse the multiple orders of naan??? EVERYONE that comes in orders naan, and it is not made to any spice level at all, which is your whole claim for why you couldn't reuse the food! Add to this the fact that the first lady on the phone admitted that you did reuse the food and was going to give me a gift card until I mentioned we were from out of town and just wanted a refund, then the story suddenly changed and you couldn't reuse the food and were not offering anything? So because I don't live in the area, you feel it's ok to screw me over?