Fire Bowl Cafe — Restaurant in Centennial

I just left firebowl where I have been coming since it opened. I will NEVER be back. I attempted to place an order on postmastes but it didn’t list any way to edit the choices of protein, rice, veggies etc. So I attempt to call to order. Phone rings and rings no answer. I run an errand and wait to call again. Rings a few times then some message pops up where a voicemail should be. I wait about 10 more minutes and call again. Rings once then a sound comes on as if the line is disconnected or the fax is on. Okay. So I make my way and go in. Mind you there are 3 younger employees standing just laughing by the phone / front…Place my order, wait for it to come back wrong. How many ways does someone need to attempt to order. So I go BACK AGAIN. To be greeted, (if you would call it that,) by Nichole who I am ashamed to say is a manger. I explain to her what’s wrong. She tells me, well that’s not what he (the cashier) rang you out as. I said well that’s what I asked for and after trying to order online, attempting to call, and now coming back twice I would like it made correctly. She stops stares at me with a disgusted look on her face, walks a few more steps, turns back around and says and I quote…” you could be less sassy.” I said are you a manager she states that she is. I said I want your corporate number. She said you can find it online. I said and I want your name. She replies Nichole then says and I want yours to which I replied with mine. I also told her, what do you need mine for your at work I’m not. She says I can if I want to. a1 “service.” You can and I can review you, never come back,, call corporate, and share my experience on social media oops. She repeats that’s not what the ticket said, and I replied then I guess the cashier isn’t listening. She says he is it was just a mistake. TheNEXT LADY in line, literally was rung up incorrectly as well. She gets my food and has the nerve to say hope you have a better day. My day was swell, and will be when I’m out of here, away from your disgruntled looks, lack of professionalism, and bad business. Shameful and disgusting. My family nor will spend money where we’re treated nasty....

After being a loyal customer since this restaurant opened and also supporting Firebowl through the pandemic, it pains me to say I will no longer be spending my hard earned money at this place. My loyalty even goes back to the South Glenn location, which had since closed.

My wife placed an order online during lunch. When I went to pick it up, a staff said they didn’t receive the order. So I assumed the order did not get placed correctly on our part and I couldn’t stick around cause I had a meeting. After my meeting, I had my wife check the online credit card statement and it shows we were charged. I called the restaurant to let them know. The lady said she will check into it and will call me back. After 3 days with no call, I called back when I spoke to a John “who claims to be the owner” he said he will look into it right away and will call me back. No call back so I called the next day. John asked for me to email the credit card statement to him, which I did. He called me back an said he still can’t see the transaction on his end. There is nothing he could do for me. I told him that I am not trying to scam him and I been a long time loyal customer and clearly the cc statement shows we were charged. He says he is going on vacation tomorrow and there is nothing he can do for me. I am sure something went wrong with his online ordering system that day, but was it worth losing a loyal customer over it? Now $13.55 is not a lot of money but the time and effort spent on my part to prove to them that I am not trying to scam them clearly shows that John “the owner”’does not care about his...

Not a vicious or nasty individual. Rarely have I ever even consider putting up a review. However, I'm beyond angry and responding. I put in an order with this restaurant with Ubereats. I was told to wait nearly an hour. I did. And after the food didn't show up, 15 minutes past, I received an email telling me my order was cancelled. I waited over an hour, starving, frustrated, only to be told this restaurant won't full fill it's commitment. I'm typing this while I"m overly angry and hungry, but I also can't believe or understand this treatment. Had the company reached out and explained they were busy, I could've been understanding. But they made me wait far longer then I've ever had to tolerate from an Ubereats order, then cancelled at the last moment, ensuring that I would once again be starving for an additional hour and have to place my order elsewhere. I'll be 100%, they didn't charge me, but they wasted an incredible amount of time while failing to do their job. I've rarely had such treatment, but I hope the management understands this was perhaps the worst experience I've received in food service in my life. I'm in customer service, worked in food service for nearly a decade, it takes a lot for me to snap like this. But I'm astonished at this level of treatment. I'll have no hesitance in telling people to avoid your service. Best of luck moving forward. I'd have given 0 stars had it...