Courtyard by Marriott Chapel Hill — Hotel in Chapel Hill

Arrival- I informed hotel personnel via phone several days before that I wanted to have an early check-in due to the fact that I would be speaking at a conference across the street at 11:00 am. The woman kindly informed me that they can not guarantee that I would be able to check in but that they would at least be able to hold my luggage and place them in the room once it does become available. I was fine with this because I didn't want to take my luggage to the conference. I arrived to the hotel at 10am and was told that there was no room available (which I accepted). However, there was another kind housekeeper that said he would check to see if he could find one (I really appreciate this young man). They couldn't find a room but the person at the desk was very unaccommodating. He did not want to accept my payment or allow me to leave my bags until I told him that another person I spoke to days before had confirmed that I could do so. He finally (after much back and forth) decided to allow me to leave my bags and have them placed in my room. Due to this delay I was late to my speaking engagement. Dining- I was considering going out to eat but I was just too tired from a long day of presentations and networking so I decided to order room service. I called the front desk only to find out that their is no room service but that I would have to come by and pick it up, I was shocked and a little inconvenienced but still not the biggest deal. However when I showed up downstairs to get my food, I asked the young lady to please separate a few items on the bill (My company only covers meals and not alcoholic beverages). She told me that she cannot do this because I did not request that before I put the order in. I told her that I have not paid for anything yet so I was confused as to why the order could not be separated. She rudely responded saying, "Well what would you do at a restaurant?" I said I would let them know what to split right before paying for the meal and then she responded (again very rudely) saying "This isn't a restaurant sir!". So I reminded her that she tried to make the comparison so I was giving a rational response. She then told me that her management does not allow for bills to be split like this. I suggested that I call the next day to explain to management that this was my request due to my company travel policy. We went back and forth for 10 minutes before a manager finally resolved the issue. She actually asked for a tip!...

Spouse and I have been Marriott members for quite some time, I exclusively stay at Marriott properties unless there is no other choice. However I can tell you that I will never step foot in this Marriott again, the front desk people were great, except for one, Blake Baker. So much for southern hospitality, this individual was the employee that I handed my key to upon check-out, to which I was asked if I wanted my receipt printed or emailed. I asked to have the receipt emailed which is contained within my Mariott profile. Several days later I had not received the receipt so I called and spoke with another employee who apologized and said it would be sent immediately, and it was. However, I was overcharged one night which is uncommon to me when dealing with Marriott, so we decided to drive back to this hotel and request the correct receipt. Once arriving I spoke with another employee and explained what happened to which she apologized and said she would reprint it. I was handed the incorrect receipt again!!!!! I tried explaining to her that I need an accurate receipt in order for my company to reimburse me, if the receipt doesn't match my credit card they will think it was somehow falsified and wouldn't pay out, which leaves me on the hook for the entire bill. The employee that was supposed to check me out came out of the back office and I had to explain myself again, which at this point I was upset that they couldn't figure out something as simple as the correct receipt. This employee Blake Baker said "I'm going to have to ask you to leave", to which I replied that I'm not going anywhere until I get the correction in my hand. So he proceeded to call the authorities saying over the phone that he felt threatened by me!!!!!!!. I heard him since I was standing right there and I started to laugh at the ridiculousness of this statement. This gentlemen stands about 6'4" weighing approximately 215 lbs, to which I'm 6' 1" weighing a light 140, and he felt threatened by me?????!!!!!!! I waited for the police and told the officer that he was there for me and I will sit here and wait for a resolution. Blake Baker FINALLY produced the correct receipt and all went on their merry way. Thank you very much North Carolina PD and the other employees at this location, however, I will never stay at this property or any other property that is managed by Noble investment group, or Interstate Hotels...

When we arrived check in went very smoothly. The person was able to accomodate to our liking of room location. the room was appeared to be cleaned well. However, the glass which was in the room was basically not cleaned. the coffee maker had water from previous person. The next day when we came back in room when we thought the room was cleaned up, but it wasn't. We checked with front desk when we can expect house keeping to be done. At that time they told us for the first time, there won't be any house keeping available. We were not informed at all at the time of check in nor I don't remember anywhere mentioned at the time of reservation either. THe hotel side of excuse was "due to COVID". THey even refuse to exchange the towels to fresh one or to replenish the toiletries. They requested us to go down to front desk to pick those supposed to be filled amenities by ourself. They will clean the room when we check out, but COVID won't check out if there are any. So, I don't see the reason why they are neglecting all the standard service (to even supply the clean glass), yet asking to pay just about same price as pre-COVID. we stayed in hotel, not airbnb which we understand the house keeping won't be available, so we expect some basic service as "hotel". Staying this Courtyard was not "hotel" but feel more like "motel" or "inn". Especially this was not our first time staying in this particular courtyard, we know how the service was as pre-COVID. they neglected service as hotel completely, more they seeking their own, that's how we felt staying this hotel. We will be coming back this area years to come since my daughter is going school around there, but sadly I don't think this hotel will be out from our possible choice of hotel. Not all the service should be eliminated and neglected by using the excuse of...