Kahlovera Mexican Bar & Grill — Restaurant in Chapel Hill

The service here is absolutely abysmal. After sitting down it takes 10 min for a server to come and ask for drinks, then another 5 for another server to ask for drinks. I ordered a water and my partner ordered a cocktail. I watched the server pull up a recipe on his phone and try to figure out how to make it. Another 10-15 min goes by and the second waiter comes and asks us to order another drink because they don't know how to make the first one. We were able to squeeze in our food order before the waiter ran away. 30-40 min goes by, cold tacos come out and my burrito is nowhere to be found. I figure it'll be out shortly after but I was mistaken. After another bit of time I ask the staff if I can just get my burrito to go. Waitress comes back and says the kitchen didn't even make it and asked if I would like it made now, obvious no. Paid $40 to not even eat dinner. I usually never write reviews but the way the wait staff didn't take anything serious and didn't even make attempts to check on what was going on to the small amount of patrons in the restaurant just made me fume. Would definitely not recommend anyone to eat here unless you want to be disappointed. To the owner: I suggest changing the format of the restaurant to counter serve only. It's already set up that way, so it'll be easier on the staff/kitchen to accommodate customers. The wait staff obviously have no clue what's going on so take away the expectations of a sit down restaurant and have people order at the counter, take a number and sit down at a table to have their food and drink brought out. It'll keep...

My fiancé and I came here on a whim after a night of working. We don't live in the area so we didn't know anything about this place. The moment we came in, we were immediately greeted with warm, friendly faces. It was closer to closing and we happened to be the only ones there. Even so, the staff were extremely nice and welcoming. The first thing we noticed was the decor was fun and bright. The menu was super cool with a really awesome logo! We ordered our drinks and within seconds we had those and chips and salsa in front of us. We ordered queso and the next thing I know, it magically appeared on the table. I didn't even see them set it down. I ordered the kahlovera burrito which has chicken and chorizo in it and my fiancé ordered the chorizo torta with fries. Both plates came within less than 10 minutes. We halved our plates to share with each other. The burrito was great! The chicken was tender and flavorful and the chorizo was too. It had a bit too much of the beans in it for my taste, but nevertheless it was very good. The torta was phenomenal! The roll it was on was soft with a flaky crust and the veggies were crisp. Once we finished that, we decided to go for dessert. We ordered the saquito to share. This was our FAVORITE part of the meal and the only picture I took. It was a silo pack filled with mixed berry compote and mascarpone cheese served over English sauce reduction with a side of vanilla bean ice cream with a berry drizzle. It was so beautiful and tasted even better than it looked, which was hard to believe😍 Needless to say... We...

Placed an order online before the restaurant opened and everything looked normal, as you would expect, in that kind of transaction. Then, 90 minutes later when my in-laws stopped by to pick it up, the staff had no record of the order or any idea what we were talking about. Irritating, but not the end of the world. We didn’t have time to wait for a new order so simply went elsewhere.

However, days later, we see that this restaurant did indeed charge us for our original “lost” order that we never received - to the tune of $100. When we called to request a refund, we were promised “someone will call you back later today.” Nope, no call back. Same thing on our second attempt - “someone will call you back by Friday afternoon” - never happened. On our third call, we asked why no one was following up with us and were told they “needed to talk to the owner and haven’t been able to reach them yet.”

Well, hopefully, this review reaches them. We are opening a dispute with our credit card company to get the money back that was wrongfully taken from us. We’re also filing an official complaint with the Better Business Bureau for this series of preventable failures. I don’t know if the food is good but we’ll never find out after this dreadfully poor experience with what should have been a very basic and easily correctable error. Disorganized and mismanaged to the extreme. Very...