Orangetheory Fitness — Local services in Chapel Hill

Love OTF.... but current Meadowmont OTF studio customer service sucks.

After 18 months loving my OT Beat Link (Apple Watch heart rate monitor), I recently lost it.  It was a great option for me so I bought a replacement OT Beat Link ($140) on Monday at Meadowmont which is currently my home studio. I finally found my lost OT Beat Link on Tuesday night (of course ;-), and then proceeded to return the never-used-still-in-the-box-with-all-the-parts new OT Beat Link on Wednesday morning at Meadowmont.  I was informed there is a strict no return policy for all heart rate monitors... doesn't matter if the device is still in the box and has never been used.  

I hate to give the Meadowmont OTF studio a negative review. I have been an OTF member based at Meadowmont studio for over 8 years, and overall OTF is awesome.  I wish current Meadowmont OTF management had better customer service, IMO they used to do much better.  Luckily there are several OTF studio options in the area and I would highly recommend trying those over Meadowmont.... I have found the MLK OTF studio in Durham to be a superior option and there are a couple other studios in the Chapel...

It is so great to be back at OTF since COVID. Chapel Hill-Meadowmont is not my original location but I feel quite at home here.

First, I love the staff. They are all kind, friendly and great at communicating. Secondly, the trainers are amazing. Each one has great playlists of music to keep you going. Each one keeps everyone pumped up and has a positive attitude during this crazy time and each one has been committed to safety and cleanliness.

This leads me to the third point. The studio is immaculate. During the class, the trainers ensure each member wears their mask between stations, moves to each station in an orderly fashion and hands out sufficient wipes to clean down the equipment. After each class, the studio is fully cleaned. The bathrooms are spotless too!

I couldn’t be any happier with how things are going and feel 100% safe about going to workout during this crazy time! Many thanks to all the trainers and staff who work so incredibly hard and make my day so much brighter...

Negative is the studio doesn’t follow corporate rules about time frame of working out. They let members in well after 5 minutes and will kick you off your station for there in home members even if they arrived at 7:36 or later and the app at 7:29 stated the class wasn’t full and they were late.

Update: I froze my account however, I did receive a computer generic “I don’t care response” response from the owner and manager over a week ago so I replied and told them the issue, it’s been a week and still nothing from them… they move on clearly are more concerned about there fake 4.9 rating then the clients… PS: notice all the positive comments last month in July… well we played bingo and that was a square notice nothing new in reviews since… so as I say it the now 4.8 is fake… anyway I will never be back to this studio, I don’t care and I know they don’t!

I did have a different studio reach out to me, to see where I’ve been and what’s going on. “A...