DoubleTree by Hilton Boston Logan Airport Chelsea — Hotel in Chelsea

ATTENTION!!!! to all corporate personnel and airline staff. I would avoid this hotel at all costs. Nothing about this stay was easy, convenient, or comfortable. It began at check in when one of the front desk staff tried checking people in before me twice when I was standing in line clearly before them. I realized because I had just flew in and was in sweatpants they didn’t want to take me seriously despite being a diamond member for several years now. After a lengthy checkin process I then had to wait 30+ minutes for elevator to be available. These elevators are the slowest ones I had ever encountered in a hotel and I have been traveling for over a decade on business working for different hospitals nationwide. There are only 2 elevators in the entire property and one of them did not work. You are not allowed to take the stairs as they are locked and not accessible, you will need to get security or janitorial staff to open where they will be blatantly annoyed and short with you when requested. Once/if you made it out of the elevator you will be met with an overwhelming smell of mildew. I was stuck in the elevator for over 10 minutes when it stopped between floors and when I called down for assistance on my cell phone because the phone in the elevator didn’t work I was told you will be fine and this happened from time to time (knowing that they will have to pay a hefty fee if emergency services were called they tried everything not to call) After you enter in the room you can still the mildew, so I decided to turn on the air conditioning that was not properly working and kept the room very humid. After 2 days in this hotel I received a sinus infection due to the bad ventilation systems in place (multiple people I work with had the same symptoms). I unfortunately had to stay here due to events/hotel shortages around the hospital I was working with. During my stay I encountered two staff members who actually did go above and beyond they were the bartender Thomas and Miss Ava who tends to the dining area during breakfast hours. I had to stay in this hotel for 3 horrific weeks until I was able to be moved to a Marriott location downtown. I thought my nightmare was over until I realized nothing had too my account in regards to points, stays, and night credits. I called and explained how I didn’t receive my points, stays, and nights to be met with an extremely disagreeable representative. After being told everything would be updated in the next 3-5 business days. I then had to call another 6 times for them to update my incidental points and night credits. Realizing I was staying there for 3 weeks during there 2 times points promotion I realized that I still had not received my points for my 3 weeks of hell. I have stayed with the same company for several years now and only have come into this situation once, where the hotel did not update my receipt with room rates for the nights and now because of Hilton’s mistake they will not release the points to me which are well in excess of 50-60,000 points. It is now mid October and I have received the run around for 6-7 months. The hotel will not release my receipts and Hilton will not honor my points despite being a diamond member. FOR ALL CORPORATE PERSONNEL THEY WILL FIGHT YOU TOOTH AND NAIL TO NOT RELEASE YOUR PONTS!!!! At this point I am done with the back and forth and feel that everyone else should know the lengths that they will go to deny you. Even though they did not have a problem accepting the thousands of dollars spent on this location.

UPDATE!!! After speaking with both corporate Hilton and hotel personnel directly I am still receiving the same responses and no...

We arrived to the hotel around 6:40 AM. We had our reservation for later that day so I asked about early check in to pay for the half day rate. I had contacted a team member via the Hilton Honors app and was given one rate but first of all, when I asked about early check in, the staff immediately said, “That’s impossible!” I took this to mean that they possibly didn’t have any available rooms at the time and we have to wait for a room to check out, which was understandable.

However, they said we could do early check in if we paid the half rate, which is what I was originally trying to ask for before being told that it was impossible. Then when asked what the rate was, they gave me a much higher rate. I was originally told it would be $67.02 with tax but was told it would actually be $97. I said it was fine but I ended up being charged $108. This felt like a scam. I asked them about the rate that the Hilton member had given me on the app ($67.02) and the night auditor said that I had reserved through Expedia so they gave me a different rate.

When I clarified that a Hilton team member gave me that cheaper rate, that it wasn’t through the Expedia app, she said that it didn’t matter and that it was dependent on that night’s rate and not through Expedia. We were told the staff member was named Astrid. She was also extremely rude to the other staff member who was the one checking us in. For every question her tone was unnecessarily rude. The one checking us in, a gentleman, was far nicer about explaining everything to us but Astrid’s attitude when she wasn’t even the one checking us in really set a bad tone for the rest of the stay.

We also were never told that we had to specifically request your room be cleaned or else they won’t do it. I checked my reservation and didn’t see any rules regarding this, nor did staff inform us of this when we checked in so it was a surprise to come back to a messy room.

We chose this hotel due to its location to the airport and the free shuttle bus, which we had no issues with. The hotel is also located right in front of a bus station which is very convenient.

There was also a leak on the ceiling of our room since we were on the 7th floor. We didn’t even bother requesting a change of room since the check in experience was unpleasant enough when all we wanted was to get some sleep. Lastly, this isn’t the staff’s fault but we unfortunately had a neighbor smoking cigarettes and was causing our room...

I recently stayed at the Doubletree by Hilton Boston Logan Airport Chelsea on July 23 - 24. Overall, it was a decent hotel experience. The ice machine on the 7th floor wasn't working, which was a minor inconvenience. Additionally, the water refill station in the market area was inoperative, so I had to go to the gym to refill my water bottle.

The room itself was comfortable, and I appreciated the convenience of mobile check-in, allowing me to skip the front desk after a long day of traveling. My room was 709.

I ordered a burger to-go from the hotel bar, and it was delicious, along with the good fries. However, I noticed an inconsistency in pricing as I was charged $18 instead of the advertised $16 on the room service menu.

One aspect that could be improved is the availability of vegetarian options. The menu had only one salad, which was not vegetarian (Caesar salad). Food options were quite limited.

As a Diamond Hilton Honors member, I had a $15 food and beverage credit, but unfortunately, it was not applied during my stay, and I'll need to reach out to the hotel to have it sorted out. This has happened before at this property, which is a bit frustrating.

I appreciate Hilton's introduction of the food and beverage credit, especially being able to use it in the restaurant/bar in the evening, a nice perk for loyalty.

On the topic of loyalty, I did receive a 1-hour late checkout, which was appreciated, but I couldn't help but notice that Hilton falls short compared to Marriott Bonvoy, which offers a 4-hour late checkout for their middle tier Platinum members.

One downside of the hotel's location is its proximity to a train crossing, which results in trains blasting their horns at all hours of the day. Light sleepers might find it difficult to get an uninterrupted night's sleep.

On the positive side, the rooms were clean, and the staff was friendly. The hotel offered ample amenities, although I do wish they had a laundry facility. If needed, there's a laundromat across the street.

The Doubletree by Hilton Boston Logan Airport Chelsea is a decent hotel with some areas for improvement, particularly in pricing consistency and vegetarian food options. Nonetheless, it offers a comfortable stay with friendly staff and...