Rent-A-Center — Local services in Chelsea

Dear Rent-A-Center Corporate Team,

I am writing to express my deep dissatisfaction with my recent experience 57 Everett ave, Chelsea, MA location. I have encountered a series of troubling events, and I would like to request a resolution.

While at the store, I was subjected to harassment by the store manager on multiple occasions. During one of my visits, the manager threatened me when discussing an incident that occurred earlier. The manager's behavior was highly unprofessional, as they displayed a complete disregard for customer service, offering the worst possible attitude.

Additionally, the delivery movers failed to bring the PS5 that was supposed to be delivered. I was told I would need to drive to the store, 45 minutes away from my home, to pick it up myself if I wanted it. This was incredibly inconvenient and unprofessional.

The next issue occurred when the delivery movers arrived with a couch. Not only did they show zero care in handling the couch, but they also caused damage to it during the delivery. They further damaged the wall in the hallway of my apartment complex. The manager assured me the wall would be fixed as soon as possible, and we agreed that my payments would be put on hold until the issue was resolved. However, I never received any communication from the manager regarding the repair, and when I followed up, I was told that the wall would not be fixed until I made my payment. This was contrary to what I had been told initially.

As a result of the delay in scheduling the repair, my condo's maintenance team had to take care of the damage, costing me out-of-pocket expenses. Furthermore, I was fined by the HOA due to the unaddressed damage.

The manager of rent a center also gave out my PERSONAL INFORMATION to the landlord when called about the hole in the wall.

On top of all this, the manager had promised a discount for the damaged couch, but this was never applied.

I am extremely disappointed with the way I’ve been treated and continue to be harassed. I am requesting a resolution to these issues, including compensation for the damages I incurred and assurance that my concerns will be properly addressed by Rent-A-Center corporate.

Please let me know how this matter will be resolved. I look forward to hearing...

Had the ultimate worst service I have ever experienced. We are used to renting from them from other local branches and the billing system really scares me. There is always something wrong. Sometimes I am charged for things that were long ago returned. This time around, I kept on getting auto texts saying I am passed due. Knowing we are not I decided go online check it out and then proceed to call the store for clarity. I go online and not much surprise there, this store had erroneous information and we did not owe that balance. I called the store to address these billing issues, and without even finishing my sentence this guy started yelling at me wow… I said this must be a prank or someone that really does not care about the company he works for or his job.

This was Ricardo the manager who has zero management skills and didn’t even allow me to express the reason for my call. I could not get a word out, he yelled and screamed at me calling me a liar. I have never in my life seen such an unprofessional so called manager.

Regardless of anything a manager should listen and then speak. This treatment was so outrageous I could not help but feel sad for the company as a whole. They are closing stores in record speed and now I understand why. Customer service is everything and should be non negotiable policy for all employees. I still cannot believe how he treated me with such a huge disrespect

Save yourself a headache do business with companies that have better core values.

I am cancelling all business with them as of...

The worse managerial skills ever. I have been a loyal customer for many years in the past at a different location but the Chelsea location forget about it. I have purchased Items from this location in the past also and never have experienced such, Rude, Disgusting, Customer Service Skills ever. The manager Juan Santiago he claimed that being his name was harrassing, threatening and cussing over the phone for a financial dispute that could have been resolved within time. I will make sure HEADQUARTERS find out exactly the type of ppl work there. The day of the delivery they were 6 hrs late then the mattresses reeked of Marijuana I report this the next day. Nothing was done no. would you like us to exchange it nothing. Again something needs to be done with these people lack of CUSTOMER...