Super 8 by Wyndham Ithaca — Hotel in City of Ithaca

Potential customer BEWARE, choose BETTER accommodations in ADVANCE or you're bound to REGRET your decision like we did on July 29 2020 at the Ithaca NY Super 8. One of the worst motel experiences of all time, for any human beings on planet Earth, truthfully. We stayed on the 2nd floor, in room 221. We got less than 2 hours of sleep based on all the weirdos roaming around in the hallways knocking on doors and shouting random nonsense throughout the night and early morning. This is a motel that houses "local" homeless and drug addicts/alcoholics to get them off the streets and out of local wooded areas, so that needs to be noted in advance. We had to keep the air conditioner on a setting better suited for Antarctica to try to create some noise pollution throughout the night. It was FREEZING. Filed a noise complaint with the front desk at 3:30 AM as room 223 had the volume of their TV at maximum decibel. These "tenants" had been watching movies intermittently all night with no end in sight. We wanted to TRY to get some rest, obviously. We would have gotten a better nights rest in a HAUNTED HOUSE with ghosts and spirits abound. We were "greeted" at the counter by an older lady that didn't know HOW to check people in, let alone which rooms were ACTUALLY AVAILABLE to stay in for that night. The younger woman on shift meant to work with this older female was hanging out outside for the long haul, but still wasn't of any use as far as having knowledge of how to use the check in computer for customers. Both of these women seemed nice, but didn't know HOW to do their jobs and were complaining about how the "boss" had left them out to dry with no prior instruction or training for guests. Very professional of Ithaca Super 8 to not give proper instructions to their employees, huh?

We received a room with no TV/Cable service or working/viable wi-fi connection capabilities (we went downstairs and talked with the front desk about repeatedly as well as having a "manager" come upstairs to assist with to no avail) which was AWFUL. We needed the heater and turned it on early in the morning on account of all the AC needing to be blasted all night long for those couple hours of sleep/drowning out noise and as a result, the fire alarm in the room went off almost immediately and we could smell a nasty burning odor. We had to DISCONNECT the fire alarm in the room. LOL, SMH. The VERY STANDARD accommodations of water for showering, sink & toilet/electricity for lighting worked okay, but even the bed (decent comfort) had long black colored pubic hairs etc. on it that got into our clothing. Certifiably GROSS.

We stayed for $60 (more than a fair price for Super 8) considering the terrible conditions/noise pollution, the horrible "electronics" NOT working properly OR at the worst, minimally, and the Super 8 "managers" were still complaining to us about the price we paid and mentioning that they were going to "fire" the women who gave us that price. Should have paid $20-40 at MAX based on the NUMEROUS ISSUES/PROBLEMS/DEMONS in this motel.

We have since asked for a refund for that disgusting experience and spoke to the "owner" or "manager" (can't get a straight answer from Super 8 "staff") named Sarah Shutts who is flat out denying us a refund and is likely worried we'll go to the B.B.B. which we plan to do along with speaking with a lawyer on retainer about this ordeal to see what can be done legally. Have a family member who lives locally in Ithaca, so we'll be pursing all courses/actions thoroughly.

Avoid these inbred losers at ALL COSTS. It's NOT WORTH giving them work and helping them hold a job. To the Super 8 "mangers" and personnel threatening those 2 women (with little training/work experience) with firing them, get a LIFE. They helped get us get a room, worry about your own inept/mediocre "managing" and leave those 2 women alone. It's NOT their FAULT you didn't TRAIN/INSTRUCT them properly and left them on their own during the...

An absolute NIGHTMARE.... I’m a traveling healthcare worker and have been staying at this hotel the last 3 weeks. It seemed decent, I’m not usually picky if I Have a clean bed and clean bathroom. No frills needed. That was until this week night 3/4 in the hotel. I went to work and my hands and body were itching. I realized I was covered in bug bites. 47 actually. All over my hands, neck, face,& arms. The pattern, zig zags and rows / clusters of 3, after researching and talking to the ED doc, it appeared to be bed bug bites. They said to search the bed when I got back for any blood spots(the bugs will fill up with your blood and if you swat or roll on them it will leave blood specks. Also to look in the corners of bed for black and orange / rust colored signs which is their shells and feces.) I called from work frantic and spoke with Shirley, who was so kind and apologetic-asked if it was okay to check my room and she confirmed blood spots with me and stated she would move me to a different room. By the time I got out of work, skin crawling, I just wanted to go to a different hotel. Get to my hotel room and the deadbolt was turned so my door would remain unlocked, I did not need to use a key to enter my room, just pushed the door open. With all of my belongings, and laptop right on the desk. I couldn’t believe they left my door open for anyone to walk in. I saw the blood specks In the bed and small black and rust specks in the corner, clearly indicating the bed has bed bugs!!!! I Paid 300$ for a 4 star hotel for a piece of mind that night. I brought two large plastic bags from work And put ALL of my belongings in it. Double bagged it and put it my trunk to do to the laundry mat. Cant get any worse right? WRONG. Moe/Maurice the service desk manager has the worst customer service skills I’ve ever experienced. He’s usually outside smoking cigarettes or hanging on his phone in the lounge. He was at the front desk when I attempted to show him all the bites and express my concerns of why I do not want to stay in a different room and just wanted a refund for that night. He stated since it was after 3p he can’t refund me. I told Him to look at all the bites, I no longer wanted to stay there. He barely took his eyes off the computer screen, had no emotion, no apology, simply slid the general managers card to me and said it’s all documented, all’s I can tell you is you can contact the gm Monday. I said so I’m not even getting a refund for tonight, though I’m leaving covered in bed bugs ? He stated they will have to have inspectors come and see if there’s really bed bugs, and then they would figure out some kind of a refund if it was confirmed. Expressed again that if I had any other concerns to contact the manager mon. Disgusted, I spent two hours at laundry mat washing all of my stuff with hot water and praying I didn’t bring any in my car or will bring any in my home. Can’t get any worse? WRONG...AGAIN. My hotel reservation was from 9/23-9/27. I left the evening of the 26, did not stay. And I see a receipt from the hotel on 9/27 (one I’ve never received from the 3 weeks prior after my stay) and it has a charge for the night of the 27th and a $186 incidental “hold”. I called and expressed my concerns on this matter and Moe, stated it was an incidentals and it would not be charged it’s just a hole, as long as nothing was wrong with the room. YOU GUYS WALKED IN MY ROOM TO CONFIRM BED BUGS, AND LEFT MY DOOR UNLOCKED, OBVIOUSLY NO DAMAGE FROM ME. Not once from start to finish did he ever apologize or show empathy or concern. Then had the audacity to authorize my card without my permission for a night I didn’t reserve and incidentals knowing nothing was wrong with the room besides the bed bugs that were already there. It’s not a pending hold, I was indeed charged. I opened a case with super Wyndham8 customer service. Do yourself a favor, pay the extra$ for professionalism, cleanliness, safety, hospitality&a...

My mother and I have stayed at this hotel twice. Our first experience was relatively good, especially considering their rates relative to the other hotels in the area. Nevertheless, our second experience took the cake and not in a good way.

On the second day of our second stay we returned to a partially and carelessly cleaned room (room 124 to be exact), among which we found:

1. An entirely unmade bed: Housekeeping left a note informing us that the bed in question was not made because we left a bag resting on the comforter, which is admittedly understandable. Nevertheless, at no point during our stay were we informed of this "bag-on-the-bed" policy. We've stayed in hotels with such policies before, and on those occasions, we were notified of this rule at check-in and often in writing as well. Furthermore, the bag in question was completely empty and laid ajar, such that this fact should have been evident. What was most infuriating, however, was that no attempt was made to tidy this area of the room, especially considering how little effort was put into cleaning the rest of the space, as I elaborate on below.

2. A poorly made bed: While housekeeping made up the other bed, it must have taken him/her at most 30 seconds to do so. The comforter was crooked and the pillows were slovenly stacked by the headboard. I've seen children late for the bus make their beds with more gusto than whoever did this bed (even though it was the only one they made!).

3. A half restocked bathroom: Housekeeping neglected to restock a full set of towels. We left a hand towel hanging in the bathroom, which as we understood, meant that we intended to reuse that hand towel ALONE (NOTE: these instructions were actually written and on the bed when we arrived. That makes sense! So why not extend that to all of your cleaning policies???). Yet, after housekeeping "cleaned" our room, we were left short a full bath towel and a floor towel. The bottom rung of the towel rack was left empty and looked like someone had bumped it out place (as if they were in a rush!). It remained in this disheveled position upon our return.

4. Overall disorganized room and bathroom: Housekeeping made no attempt to organize the room. The TV was left shifted and re-angled as it had been the night before. Small trash items, such as plastic wrappings and empty paper cups, were left on the night table and the dresser, and apparently it was too much trouble to push-in the chair by the night table, which was instead left out (but maybe this was just another one of those unspoken policies).

While some of the above items are minor details of cleanliness, there's still a standard of service one expects as a paying guest. We walked past other rooms as they were being cleaned and they did not look the way that ours did (even in the middle of the cleaning process). Guests' bags were still present in those rooms as well, so it couldn't have been a matter of prepping for new guests versus cleaning up behind a current stay. Our room simply was not cleaned appropriately. The front desk rep that night can attest to this as we called her to our room shortly after we arrived to inform the hotel of the situation. She agreed with our frustration and tried to assure us that "this was not what normal service looks like." We paid for the same service as everyone else and, yet, we did not receive the same hospitality that was afforded to the other guests that day, and as (former) returning customers, that was truly...