DoubleTree by Hilton Poughkeepsie — Hotel in City of Poughkeepsie

A few weeks ago I left a VM regarding my June 8th wedding and some issues I had. the wedding coordinator who worked with me called me back. I returned her call on June 15th to discuss my issues. I reported to her my major issue was the start of the reception. Although it is not the venues fault I arrived late due to events beyond my control I did arrive at 630. I take full responsibility for missing my scheduled cocktail hour but was relieved to get there at 630 when the reception was due to start. I assumed I would of immediately be taken to the ball room to view it before guests would go in, but to my surprise this did not happen. I was told they were finishing things and I waited. As it approached 7pm I became more anxious about what was taking so long and requested the wedding coordinator. After a few moments of staff trying to locate her she came and showed us the room. The photographer time stamp shows firsts guests began to enter the reception room at 659. I should mention I told this to the wedding coordinator who proceeded to argue with me and tell me I was wrong all the guests were in the reception room by 7pm. The photographer then shows the timestamp the introduction to the bridal party began at 719pm. This is more than a half hour of the projected start time of intros / reception. Once we entered and completed the first dance it was 730. Now we are an hour after things should of started . I understand things may not go as planned or to the minute of what we expected and if it was only a 10 minute delay I would not complain, but we are talking 30mins! Now, when I presented this to the coordinator she argued saying we didn't arrive until 640 which is not true. Photographer time stamp shows last pic was taken at 618 and we left promptly after which would put us at the hotel around 630 which is what I stated. Due to the extended delay of my reception I felt I had no choice but to extend the reception. The cake was not brought out until 950pm and was not served until after 10 . In fact I had complaints of guests having to ask for cake they never received. Also my mother had to request the dessert table which was not brought out until after 1015pm. Many of my guests left without seeing or eating from the dessert table because of this and I'm still confused as to why the dessert table was brought out so late. Due to all of these things and having to extend my reception so I would be able to complete a bouquet toss, garter dance and couples shoe game I had to also pay and extend my photographer and dj an hour. I would like to mention the wedding coordinator and I spoke about extending the reception an hour the day before but once we were told the exact amount we didn't find it worth the money, so having to extend it was not a part of my plan. I am upset with the lack of response towards my complaint and the hotels failed ability to take any type of accountability. At the least ceremony and venue were beautifully decorated and...

I was in town for my friends' wedding and they recommended their guests stay at the Doubletree Poughkeepsie property. We were given a promo code for the wedding to receive a discount for a night. When I first arrived, my room reeked of cigarette smoke (in a non-smoking room). I spoke to the front desk and told them this, and they offered to switch my room. I had already unpacked, and was very busy with events for the wedding (I was part of the bridesmaids group), so I did not have time to repack and switch rooms. The night I arrived back from the wedding, I sat on the armchair in my room while I took a phonecall. When I got up from the chair, I had large red stains all over my arms. This definitely was not on my arms when I left the wedding (I have many photos of me at the wedding), and when I looked back at the chair, I noticed the fabric was soaked with some kind of red substance (the fabric was dark so this was not visible on first glance when I initially sat down). I called the front desk again, and told them about what had happened with the chair, again reminding them of the strong smokey odour in the room. Again, they offered me to switch rooms. As the wedding had now finished and I was exhausted, just wanting to sleep, I told them I would stay in the room for the night, but I did not want to stay at the property for longer than I needed to (I originally planned to stay at the hotel for one more night after the wedding festivities ended). I asked them if I could check out early instead of switching rooms, and receive a refund for just that last night, but they stated that this was not possible since I had prepaid for my reservation. They instead offered to give me 50,000 Hilton Honours points as compensation for my troubles. I accepted this offer, and they indicated that the points would show up in my account after a couple weeks. I kept my eye on this and noticed I never received the 50,000 points I was promised. When I contacted Hilton Honours about this entire incident, they said they had no information from the hotel about this, so they would ask someone from the hotel front desk to contact me regarding the missing points. That was over two months ago now and I am still waiting to be contacted and compensated with the 50,000 points (or a much due refund). The fact that I have had to continue following up with both the hotel and Hilton Honours for months after the stay, just to resolve multiple issues on their part, has made my experience even more awful. I recommend to avoid this hotel...

Very good staff but hotel really needs to be reminded. The area it is located is not very good and isn't inviting which may explain why it has not been updated. The entry is confusing. Upon arrival a sign indicated we should turn into a place blocked by a bus. Plus there was very little room to maneuver once the bus somehow managed to escape the space to small for a motorcycle. We parked in an area that blocked entry to the parking garage. Lots of people far less confused than were kind enough to tell me where to go and where I should put whatever I was waiting for. It was very effective because I moved out of their way. I backed on to the street and back far enough to find a turn around so that when the bus moved I could get to the entrance of the hotel. My wife got out the car went on to the hotel and get our room keys and directions. There was free parking which I was initially blocking access to. Once we were properly inside of the garage it was relatively easy to figure what to do since there were clear instructions posted within view of arriving guests us. The view from our room was very nice at night because the less than attractive area was made pretty by the dark and the lights. There was a train track uses by real trains next to a body of water I don't remember the name of. My bad. The room was clean in appearance at least. I only say appearance because one sees many news reports busting hotels for many disgusting practices. I have started to bring mattress covers and light bad spreads to protect us from the unseen deposits on beds. I also spray down all of the seating surfaces. And wipe the door handles and other hard surfaces to do my part to avoid the germs and the like left by previous guests. The house keeping staff have far too little time to properly clean rooms between guests. They run through and it is impossible to clean properly. Plus they rarely have the tools and resources to get the job done. For the most part they spread germs and such from one place to another because they use the same cloth without cleaning it between areas. If you wipe the sink on the left then wipe all of the area around it before going to the sink on the right. Do you honestly believe that cloth with very little cleaning agent to begin with is still able to clean anything else? No matter what the management says. But we generally enjoyed our stay. But unfortunately, I cannot...