Delta Hotels Utica — Hotel in City of Utica

The Delta is a late 1970s or early 1980s Radisson that was cheaply renovated back in 2018 to become one of Marriott's brands. ||||Despite a wonderful location and its status as the only full-service Marriott branded hotel in the area, the hotel is a poor choice.||||On the hotel's Marriott website they advertise newly renovated rooms. That's not accurate since the renovation was 7 years ago. At best, it's outdated. At worst, it's deceptive.||||My room looked superficially clean. That is to say, the room looked clean until you looked a little closer. There was hair, mold/mildew, and a lot of debris on carpet in public spaces and in rooms. The drinking glasses had debris under them. So don't drink out of the glasses. ||||Most of the renovation back in 2018 went in the lobby, bar/restaurant, meeting rooms and pool. The rooms themselves were only lightly renovated with original bones untouched.||||Property maintenance is awful:||||1. Evidence of water damage on the ceiling.||2. Broken window curtains/blinds.||3. Broken vents on the air conditioning unit.||4. Extensive mold or mildew in the windows. This can be a biohazard. ||5. Cracked and peeling wallpaper.||6. Stained carpeting.||7. Extensive wear-and-tear in elevators.||8. Graffiti in the walkway from the parking garage to the hotel.||9. Two of the supports holding the bathroom vanity up were broken.||||After complaining, I received a second room. While the second room was in better physical condition, it still had mold or mildew in the windows. Also, the carpet had debris from previous guests and the fabric-covered desk chair was covered in hair and debris. So, housekeeping is not vacuuming the carpet or vacuuming the chair between guests. Additionally, the linen on the bed had two stains the size of coasters or baseballs. The hotel also gave me 10,000 Marriott points, which I never asked for. ||||The neglect by ownership and management is obvious in the pantry in the lobby. The pantry is a room for guests with certain elite status in Marriott Bonvoy They still have brochures for Marriott's loyalty program that was discontinued in August 2018 and replaced with Bonvoy. I stayed in July 2025. They haven't changed the brochures in 7 years to reflect the "new" (no longer new after 7 years!) Bonvoy program. Likewise, the pantry was always mostly empty. ||||On a side note, there's no obvious signs of security. You can enter the hotel from the parking garage without swiping a guest room key. You can also get to guest room floors through the two elevators without swiping a room key.||||The food in the lobby bar and restaurant was actually significantly better than expected. Supposedly, room service is offered. I didn't try it. The caesar salad with salmon was good. The breakfast buffet was awful. They charge about $16 plus $3 for coffee for a buffet that is worse than the free breakfast at a Holiday Inn Express. They do have a cooked-to-order, a la carte menu. The breakfast from the menu is better. At times, they were serving meals in plastic or plastic-ish takeaway-style containers with drinks served in plastic cups. Why? Did they not have a dishwater? This is supposed to be a full-service restaurant. ||||Besides the cleanliness and maintenance issues, the room was comfortable but hardly at the expected standard. If you take away the bar/restaurant and indoor pool, the Delta is somewhere between a Comfort Inn, Ramada and Best Western. In other words, a very basic and low-end room.||||Next time, I'll book the nearby Hilton Doubletree. You should probably...

Let me start by saying the room itself and the amenities were great. Also in my first 2 days here the staff was very friendly and hospitable. However upon the third day things went left thus the reason for my 1 star rating. A young lady at the front desk named "Cotton" was rude, unfriendly and unaccommadating. I am a combat disabled veteran as well as a rewards memebr. I was checked with the military rate as I normally am. After my 2nd day I asked to have my room extended another night and was told my rate would now be doubled and they could not honor the military rate for me. The young lady went on to say I shouldn't have recieved a military rate in the first place. I asked why and explained I have all of my documentation and she never once asked to see them to verify. I asked to speak with a manager but was told she wouldn't be in for another couple of hours. So I asked could my check out be extended until that time instead of checking out and back in. She did that, great. However once she reset my room card she without asking me or notifying me took away my reward privileges even though I am a reward member. She also never asked for verification of that. Now here is the kicker. 4 other guests walked up to the desk after me and asked could they be locked in at the rate they checked in at upon extending their stay also. They were told of course and the rate would be adjusted and all taken care of! They were even provided after room cleaning with fresh sheets, pillows etc. I followed the customers out the door to ask and verify if they had in fact been locked in and given another night's stay at the original rate and they said yes! I explained my situation and how I was being given a hard time and they said be persistent. I came inside and asked the front desk rep why they had their rate honored and Cotton grabbed her head and said I'm not listening to anything else. I said that is a part of customer service...good customer service. Listening and communicating politely, friendly. Especially when I hadn't yelled or been irate. I was simply asking question expecting to get solid and friendly answers.

Why were these women being treated differently and better than me? I hate to think it was a matter of race but narrowing everything down I feel it may have been that. I am very disappointed in my service today. We've stayed here numerous times without issue until today, it's upsetting. Especially being that I am also a miliary veteran. I called corporate to make a complaint which has been noted. I am awaiting the case to be reviewed while I will be trying one more time to get my military rate honored by the manager when she arrives. If I am treated fairly by the manager I will adjust my rating but in the...

My wife is a state employee for the state of Georgia (an educator). My son had a tournament in Cooperstown, NY. We explained to the Marriott customer service hotline that my wife would not be able to make the trip even though she made to reservation. They said it was fine to transfer the reservation to my name and bring her ID. We did this about 2 months before the date of the trip. This is something that we have done multiple times with no problems. She travels with a government discount faithfully with Marriott Bonvoy brand often and for many years.

When I arrived young lady at the desk asked for my name. I gave her my ID and AMEX card. The young lady then asked me for the government ID. I said my wife made the reservation but I left it in the car. She said that's fine but I need to see the ID. I returned to the car and brought it back. When I gave it to the young lady she excused herself to the back office. We she came back, she told me the ID was not acceptable. I explained it was a picture of my wife, her name, the public school district she works for, and her title on the ID. She said we'll my manager will not accept this. I asked to speak with the manager.

When he came from the back office his first question was so you are trying to use a government rate? I said yes and this is my wife's government ID from the state of GA. I explained I had just flown in from Georgia and my son had a tournament in Cooperstown. He then asks is this business or pleasure? I said I guess that would be pleasure. He said I could not use the Government rate for pleasure. I explained my situation again the Marriott customer service team. He then rudely said if you want to stay it was $50-60 per night more. It was obvious he was looking for reasons to charge me more in a not so nice way. I declined and asked him to cancel my reservation. I'm never going to get treated rudely and spend my money in any place by choice. I booked my 7-day stay in another nice place in their lobby and paid more money happily. Delta Hotel Utica hotel manager obviously needs more training. Being rude to customers is not...