Hampton Inn & Suites Claremore — Hotel in Claremore

Awful hotel experience! I booked two rooms for my child’s birthday, with plans to use the pool. As we were checking in the front desk person said by the way the pool is closed for maintenance. I said that would have been nice to know ahead of time. He said we can’t control when the pool breaks. I said I understand that but you should let guests know. He said do you expect me to call everyone who made a reservation to tell them? I said yes or being a corporate company, I’m sure you can send a mass email. He told me we should just go somewhere else. I said I was not going somewhere else because I already have several kids on their way here and I will end up paying quite a bit more for a last minute room. He said I don’t feel comfortable with you staying here if you’re going to be unhappy. I told him again I was not going somewhere else. We finally got checked in and got to our rooms and discovered they were not very clean. There was nail polish on the tv stand and the floor and there was debris in several places on the floor and something sticky on the linoleum. I did not go down and ask for a different room because the only person working was the person who checked us in and I would not have been a nice person if I talked to him again. I called corporate and made my complaint, they said they would forward to the location’s manager. The next morning I had not heard from anyone so I went to the front desk and explained the whole situation to the person working and asked for my rooms to be discounted because of my bad experience. She said we can’t do anything for you because you chose to stay in the room. I normally stay with Holiday Inn but decided to give Hampton a try. We will not stay with ANY hotel owned by Hilton again.

*update, it is now 2 weeks later and no one from the hotel or corporate has...

Zero. They booked us on the 3rd floor and there was remodeling directly above us on the 4th floor.

We were woken by LOUD hammering on the floor directly above us because they were working on the floors.

Noone told us during checkin this was going to be happening, or this could have been avoided by a room switch, or we would have at least been aware it was going to happen.

Their response was "there's nothing I can do". And the staff member Jordan, was incredibly rude when we UNDERSTANDABLY were upset and refused to give me her GM contact info and only suggested we go through the corporate 800 number.

When I attempted to ask if this is how I can contact her GM, she said "I've given you options and you choose not to use them".

No ma'am, you are attempting to not give me your gm contact info. You are refusing to answer my question.

Yes, my husband was upset because she just shrugged us off. But not once did I raise my voice to her until she threatened to call the cops and did the childish "I'm not the one" response.....

Ma'am, your job is customer service and to find solutions, not just shrug people off.

I understand you weren't the one who failed to tell us at checkin, but you could have remedied this situation if you gave 2 cents about your job.

Definitely should have stayed at the Super 8 that my brother...

If you’ve ever dreamed of falling asleep to the gentle sounds of nature, this hotel isn’t for you.||The hotel is nice on the outside, and the website photos make breakfast look delightful. Perish that thought. I.T. W.A.S. awful! Fortunately, there is a tiny McDonald's within a stone's throw. ||Back to the trains ... I can only assume a locomotive convention was taking place at nearby RSU. As I lay my head down, a rumble and train horn jostled me at 10:30 ... then 1 am ... then 2:15 ... then 2:45 ... 4 am ... and at least 6 more shortly after 5. ||The windows did their best but asking them to block the noise was like asking a piece of tissue paper to stop a waterfall. ||On the bright side, if you’re looking to simulate life inside a drum while getting an extreme crash course in rail transportation schedules, this place is a 5-star experience. But if you value uninterrupted sleep, consider one of the following:|* investing in world-class, noise-canceling headphones |* bring tranquilizer darts|* book somewhere that isn’t directly across from Central Station ||Would I stay here again? Only if the trains unionize and go on strike. Try the Hampton in nearby Catoosa or...