Hampton Inn Clinton — Hotel in Clinton

I recently stayed at your hotel from May 4th through May 5th, and I wanted to bring to your attention some significant issues I encountered during my stay.

Firstly, upon arrival, I checked in using the app and utilized the digital key to access my room. However, after initially accessing the room with the digital key, I unexpectedly lost access and had to visit the front desk to obtain a physical key, causing an inconvenience.

Moreover, during the early hours of the morning, around 3 or 4 am, my companion and I discovered a concerning issue with ants in the room. Not only were they crawling on the wall behind the bed, but they were also present in the bed and on the side tables. This was not only unsanitary but also greatly disrupted our rest and comfort.

Despite promptly notifying the front desk about the issue, the process of switching rooms was further complicated as the staff encountered difficulties in updating the room switch in the system. Consequently, we were left without proper access to the new room we were relocated to.

To exacerbate matters, the following morning, we experienced another lapse in service when room service personnel entered our new room without prior notification or knocking, which was a clear invasion of privacy and a breach of standard hospitality protocol.

Regrettably, my overall experience at your establishment fell far short of expectations. I left feeling dissatisfied with the level of comfort and service provided, especially considering the inconvenience and discomfort caused by the ant infestation.

Furthermore, I was disheartened to discover upon checkout that I was charged the full price for my stay, despite the numerous issues encountered. As a guest, I did not feel that I received the value and comfort that I anticipated from a reputable establishment like Hampton Inn.

I trust that they will take this feedback seriously and address the issues raised to prevent similar occurrences in the future. As a loyal customer, I sincerely hope for a resolution to this matter that reflects your commitment to guest satisfaction and...

My fiancé and I booked a room here over the phone about an hour before arriving on a Friday night. We put down a credit card and received a confirmation number. When we arrived at the hotel, we found that the one clerk on duty had had nearly zero training. First, he had to call his manager at home to figure out how to assign our Hilton Honors number to the room. After 10 minutes, he did figure that out. But then, he couldn’t find a room attached to the reservation which he clearly had in his system with the same confirmation number. It slowly became clear that he had assigned our room to another guest who had prebooked the same type of room, but now both rooms were showing as full even though one of them was almost definitely available given our hour long conversation with multiple Hilton booking customer service representatives and managers. He had not been given anything near the training or skills to handle this situation on his own, so really this was on his manager. THEN, Hilton said they would still have to charge us a late cancellation fee for a room we never received, from their own error, not ours. They said eventually we will get the charge back, but it’s extremely frustrating as a loyal customer to have to pay attention to whether this actually happens as well as the basic frustration of lost time and effort after a long day of travel. I hope this was just a fluke, but it was a very disappointing situation that Hilton was less than helpful in rectifying. I would give zero...

Taking care of a guest for one night is pretty simple, but taking care of a guest for multiple nights takes true customer service.

First- the room was not clean. There appeared to be smeared blood (I hope it wasn’t) on the wall by the toilet. When they came in to clean our room, you could tell not much was done by the garbage still left on the floor from when we first got there. The bottom of the shower door had some sort of black stuff on it.

I don’t think the elevator was ever cleaned during the multiple days we were there. The walls were constantly smudged and the floors needed a good sweep and mop.

The staff treated us like an inconvenience. Several times I had to speak quite loudly to get someone’s attention at the front desk.

Lastly, one of the supervisors performed an interview in the main lobby area. Unfortunately I had to hear about the drama that is happening with the staff and some other things. I would highly recommend not to perform interviews within the public area.

Overall- I would not stay here again. There are other options in Clinton that provide great and...