Atlanta Airport Marriott — Hotel in College Park

So, we ALWAYS use this location to travel out of ATL airport. Spend easily over $80/150 every stay just in parking. We arrived on 11/28 (Thursday) at 630am. The driver we had catered to EVERYONE flying Delta and American. How did he you ask, we were the only ones left in the bus after off loading everyone else (awaiting to be transferred to the other concourse as we always do). The driver seemed to have an attitude that we were flying southwest by deep breathing. Instead of dropping us off, where we normally get dropped off over 15 visits using Marriott , we get dropped off what seems to be a deserted back/side entry secluded from EVERYONE. Needless to say, we were kind of thrown off and didn't know where to go, so we went in the side door, where airport employees looked at us like, what are they doing here.

After taking the escalator up, we were on the opposite side of the terminal. So the driver takes an extra long way to the concourse, then goes out his way to drop us off in the middle of nowhere 🤔, what sense does this make!?!?!

Now, for the return, December 6, 2024... we arrived at the pickup area at 615pm. Not understanding why we have seen Hilton Airport, LaQuinta , ATL private transfers, DoubleTree, Marriott Downtown THREE TIMES (Hilton 4 times) between 615pm-642pm before we seen Marriott Airport (this location) for the 1st time... so now we get pickup up, then it's a mess at the hotel given a social event taking place. We arrived and tried to get an attendant to get a ticket printed since we prepaid via the website.

Full disclosure, the main attendant was set up to fail (schedule wise) and did what he could with what he had. He had 3 people just standing around watching paint dry in 33°f weather. He was trying to direct them where and how to valet park the army trail of valet folks.

Multiple times, he was telling them, "Let's go move it, hurry up," while they moved slow as molasses. I had to ask 3 times about getting a ticket printed out so I could get my vehicle, my wife, and 5 luggage's.

Finally, I gave my wife the confirmation parking receipt and went to get our vehicle. When pulling up, I couldn't exit without a ticket, which I blew my horn to get their attn while a line formed behind me. I texted my wife to get their attn... they said they can't open the gate, he needs a ticket, although I asked 3 times, and valet parking seemed to be the priority. I blew my horn again, to have an attendant come up and say I need a room key or ticket, at this point, I simply laughed and said I know, that's what I've been trying to get for the past 20 min. He opened the gate, and I went where the valet parking was (maybe wrong way to go, but come on guys, the only way in was blocked by valet parking lined up out the canopy). Finally, someone gets my wife a ticket, which defeated the purpose at this point.

Overall, total fail on so many levels. I've witnessed the service slowly going down over the years, but this may be the final straw, sad since we are loyalty members and would normaly stay either here or at the AC prior to flying out. Rooms at this location also aren't worth the Marriott price. The AC up the road is 10...

The staff here is one of the absolute best staffs I've EVER encountered at any hotel. Knowing that I was going to be away from home for 2 months living in a hotel was going to be tough. But, the staff here made me feel like I was still at home. When I checked in Michael greeted me with the biggest smile. I can tell his smile was genuine and he wasn't just putting on. He was incredible the entire time. After staying in the hotel for a few more days I encountered Bria, Cierra who were absolutely amazing. The ladies were a hoot. They would literally come from behind the desk to ensure I was not only greeted but thanked for staying at the hotel. Kayla, Dwayne and Ivy were nice as well.The last person I had the pleasure of meeting was James. James was one of the nicest people I had the pleasure of meeting the entire time. I recall I had an issue at the hotel and James was unsure of how to fix it. Instead of handing me off to someone else he took charge. He told me I will not lie I don't know the answer but, give me a few minutes for me to find out how to fix this for you. I took about 5 minutes which to me seemed like an eternity but, James would not quit. He took control of the situation like it was his very own problem he was looking to get fixed. I was away from home for 52 days and in the time that I was away I felt like I never left home. I was so excited to know that there are still good people in the world. People that genuinely care about you. I am so grateful that I got a chance to stay at this property. If I had to do it all over again, I would jump at the opportunity as long as I can still have the same staff that I just did. From James, Cierra, Ivy, Kayla, Dwayne, Elijah, Torah, to Michael I cannot thank them enough for the INCREDIBLE experience they gave me. As I wrap up I will leave you with this; we live in a customer service driven based economy. Anyone can please or satisfy a customer, but, not everyone will seek to amaze them. From the time I checked in until the time I left I was truly amazed at how this staff went above and beyond to wow me. Customer service is their job but, hospitality is the way they made me feel. I felt like I was valued every single day. So from my heart to yours THANK YOU for making my stay one to...

The Atlanta Airport Marriott is a decent hotel on the west side of the Atlanta Hartsfield International Airport (ATL), far enough from the flight path that there isn't much airport or airplane noise.

The hotel itself is a little remote but it is made a little better by having two full service restaurants on site. One is a higher end steak house and the other is a sushi place, which acts more like a hotel bar/pub type restaurant. They sell sushi, but it just doesn't look like a place you would order sushi from, sorry! In addition to the two restaurants there's a Starbucks that sells light snacks and some general Atlanta themed merchandise.

There is a free shuttle from the ATL airport that you get at ground transportation, hotel pickup areas 9-15. The drivers are very helpful and nice.

My room for this stay was a king bed room. The pillows at this hotel are absolutely HORRIBLE. They have an unusual shape, kind of oblong, and they are lumpy. They have no choice of feather or foam only these lumpy things. I ordered two extra pillows, which took 3 tries and 4 hours to get, and they were the same lumpy pillows in the room on the bed. I woke up with a stiff neck! The bed is one of the worst beds in terms of linens and pillows that I've experienced in a hotel for a while.

This Marriott has been recently renovated, which is good and bad. Newly renovated Marriott hotels seem to be much more sparsely furnished and with really inferior quality furnishings. This was the case in my room. The wood 'closet' looked really cheap and was utterly ugly. The 'new' Marriott brand isn't what the old brand once was.

My bathroom was bright and clean with refillable pump toiletries, which are great - UNLESS they don't fill them daily. All three of the bottles were nearly empty. It took 4 hours to get anyone to bring me replacements, and that was after two front desk people told me it was on the way. I had to get a manger involved to resolve the issue.

The Atlanta Airport Marriott lists itself as a 4-star hotel on Google Maps. Based on that listing and CNET star rating for hotels I rate this hotel at 3 Stars, mainly because of the poor quality of the bed and the time it took to get basic toiletries...