Island House Condo Hotel — Hotel in Corpus Christi

I regret to express our disappointment regarding our recent stay at Island House. Our initial encounter with Victoria was delightful; she displayed exceptional kindness, politeness, and helpfulness, making our vacation experience memorable. Despite the no-pet policy, Victoria accommodated our service dogs graciously, even offering us a Military discount, a gesture that deeply touched us as my husband is a disabled veteran.||||However, our satisfaction was short-lived due to a drastic change in communication on the second day. A different staff member was unaware of our service animals, leading to harsh confrontation about the presence of pets in our rental and threats of additional charges. When my husband spoke with Stacey, the manager, she promised a partial refund for the extra charge, contingent on the room's condition.||||On the final day, we attempted to express our gratitude and ensure the room's cleanliness, but our encounter with Kayla at the front desk turned sour. Kayla was dismissive, unhelpful, and incredibly rude, refusing to inspect the room or contact the manager. Her behavior marred our experience significantly, overshadowing the positive aspects of our stay.||||We commend the housekeeper who supported us and verified the room's cleanliness. Her kindness and professionalism stood in stark contrast to Kayla's behavior. We hope this incident serves as a reminder that employees, like Kayla and Stacey, are representatives of your establishment and should uphold the same level of service and respect that Victoria and the diligent housekeeping staff demonstrated. We appreciate the efforts of these individuals and hope that future guests do not have to endure such a disappointing experience due to miscommunication and unprofessional conduct.||||When I contacted Stacey to address our experience, she not only questioned the legitimacy of our service animals but also accused me of dishonesty, asserting that we attempted to deceive the hotel's policies. This false accusation was not only offensive but deeply hurtful, particularly given my husband's disability, which necessitates the presence of his service animals.||||Furthermore, the situation escalated when Kayla, a member of your staff, went so far as to contact my workplace, alleging harassment on my part. I find this behavior highly unprofessional and distressing, especially considering I was merely attempting to voice my concerns to the management. The lack of response from your management team regarding my initial complaint compounds my disappointment. I had hoped for a resolution and clarification on the policies but have received no acknowledgment or explanation.||||I am truly appalled by the lack of empathy and professionalism displayed by your staff, and I urge you to address this matter promptly. Customer service should be the cornerstone of any hospitality establishment, and the behavior exhibited by your employees has left me deeply disillusioned. I implore you to rectify this situation and restore my faith in the integrity and professionalism of...

I regret to express our disappointment regarding our recent stay at Island House. Our initial encounter with Victoria was delightful; she displayed exceptional kindness, politeness, and helpfulness, making our vacation experience memorable. Despite the no-pet policy, Victoria accommodated our service dogs graciously, even offering us a Military discount, a gesture that deeply touched us as my husband is a disabled veteran.||||However, our satisfaction was short-lived due to a drastic change in communication on the second day. A different staff member was unaware of our service animals, leading to harsh confrontation about the presence of pets in our rental and threats of additional charges. When my husband spoke with Stacey, the manager, she promised a partial refund for the extra charge, contingent on the room's condition.||||On the final day, we attempted to express our gratitude and ensure the room's cleanliness, but our encounter with Kayla at the front desk turned sour. Kayla was dismissive, unhelpful, and incredibly rude, refusing to inspect the room or contact the manager. Her behavior marred our experience significantly, overshadowing the positive aspects of our stay.||||We commend the housekeeper who supported us and verified the room's cleanliness. Her kindness and professionalism stood in stark contrast to Kayla's behavior. We hope this incident serves as a reminder that employees, like Kayla and Stacey, are representatives of your establishment and should uphold the same level of service and respect that Victoria and the diligent housekeeping staff demonstrated. We appreciate the efforts of these individuals and hope that future guests do not have to endure such a disappointing experience due to miscommunication and unprofessional conduct.||||When I contacted Stacey to address our experience, she not only questioned the legitimacy of our service animals but also accused me of dishonesty, asserting that we attempted to deceive the hotel's policies. This false accusation was not only offensive but deeply hurtful, particularly given my husband's disability, which necessitates the presence of his service animals.||||Furthermore, the situation escalated when Kayla, a member of your staff, went so far as to contact my workplace, alleging harassment on my part. I find this behavior highly unprofessional and distressing, especially considering I was merely attempting to voice my concerns to the management. The lack of response from your management team regarding my initial complaint compounds my disappointment. I had hoped for a resolution and clarification on the policies but have received no acknowledgment or explanation.||||I am truly appalled by the lack of empathy and professionalism displayed by your staff, and I urge you to address this matter promptly. Customer service should be the cornerstone of any hospitality establishment, and the behavior exhibited by your employees has left me deeply disillusioned. I implore you to rectify this situation and restore my faith in the integrity and professionalism of...

I regret to express our disappointment regarding our recent stay at Island House. Our initial encounter with Victoria was delightful; she displayed exceptional kindness, politeness, and helpfulness, making our vacation experience memorable. Despite the no-pet policy, Victoria accommodated our service dogs graciously, even offering us a Military discount, a gesture that deeply touched us as my husband is a disabled veteran.

However, our satisfaction was short-lived due to a drastic change in communication on the second day. A different staff member was unaware of our service animals, leading to harsh confrontation about the presence of pets in our rental and threats of additional charges. When my husband spoke with Stacey, the manager, she promised a partial refund for the extra charge, contingent on the room's condition.

On the final day, we attempted to express our gratitude and ensure the room's cleanliness, but our encounter with Kayla at the front desk turned sour. Kayla was dismissive, unhelpful, and incredibly rude, refusing to inspect the room or contact the manager. Her behavior marred our experience significantly, overshadowing the positive aspects of our stay.

We commend the housekeeper who supported us and verified the room's cleanliness. Her kindness and professionalism stood in stark contrast to Kayla's behavior. We hope this incident serves as a reminder that employees, like Kayla and Stacey, are representatives of your establishment and should uphold the same level of service and respect that Victoria and the diligent housekeeping staff demonstrated. We appreciate the efforts of these individuals and hope that future guests do not have to endure such a disappointing experience due to miscommunication and unprofessional conduct.

When I contacted Stacey to address our experience, she not only questioned the legitimacy of our service animals but also accused me of dishonesty, asserting that we attempted to deceive the hotel's policies. This false accusation was not only offensive but deeply hurtful, particularly given my husband's disability, which necessitates the presence of his service animals.

Furthermore, the situation escalated when Kayla, a member of your staff, went so far as to contact my workplace, alleging harassment on my part. I find this behavior highly unprofessional and distressing, especially considering I was merely attempting to voice my concerns to the management. The lack of response from your management team regarding my initial complaint compounds my disappointment. I had hoped for a resolution and clarification on the policies but have received no acknowledgment or explanation.

I am truly appalled by the lack of empathy and professionalism displayed by your staff, and I urge you to address this matter promptly. Customer service should be the cornerstone of any hospitality establishment, and the behavior exhibited by your employees has left me deeply disillusioned. I implore you to rectify this situation and restore my faith in the integrity and professionalism of...