Quality Inn & Suites Eau Claire — Hotel in Eau Claire

To begin with , I have never left a review on a hotel ever. But I really don’t think it’s fair for customers to be treated this way. When we (2 guests) arrived it was all good. About 3 days into our stay we had to extend our stay by about 8 days. I stayed at the hotel for about 2 weeks in total. I spent over $2,000 in two weeks. I thought I would be treated way better than that considering I’m a loyal customer. First the lady that works there, is so rude. I would ask her for something and she would give me attitude every time. It was as if she was upset that I was still there , but do they not want business? I’m confused why she sounded and acted so annoyed as if she wasn’t the one who decided to work there. Second, when our last day came from our reservation, I needed to extend by one more weekend or one night. Saturday- Monday night.

I make my way to the front desk and I was told by one the male workers on Friday June 6th @8pm:

•• “The king suite you’re staying in, is booked for Sat night BUT if there is a cancellation it’s yours, we will let you in the morning”

•• So i call @ 7:30 morning on Saturday June 7th: “Hi, is the room available or should i look for another hotel”

•• Male worker: “ the guest cancled so we made a reservation for you , BUT now he said he wants it back. So we have to figure that out”

•• Me: “ okay but he cancled isn’t that my reservation now? i’m in the room now can i just pay you, and stay atleast one more night or the weekend” I’m a LOYAL CUSTOMER.

•• Male worker: “ ok ok i will call you back this morning.

3 HOURS GO BY AND NO PHONE CALL

• I call the front desk*

Me: “ Hi can you please tell me what the situation is , it’s almost check out time and you said you’d call me and never did”

Male worker: “ Sorry the reservation was given to the other guest but i made a reservation for you in another room”

Me: “ Why would you wait four hours to tell me that it’s almost check out time and i’m not even in the hotel”

So my problem here is that he made it seem like the reservation was going to be MINE. He never bothered to call me or the room number to update me. Instead he tells me that I need to take the other room etc and he’s begging me to take it.

I tell him : no i need to find another hotel and that i need a late check out to gather my luggage etc. He then proceeds to tell be rude and sound annnoyed and tells me ok to be out at 1:30. At 12:20 he comes knocking at my door pressuring me to get out , he is so rude telling if i’m not staying to get out.

That is how Quality Inn treats there loyalty customers. I spent over $2,000 on the stay, pet fees, taxes everything. I never blinked an eye. I never argued about the price I just paid and went on my way. We didn’t disturb any one we were clean etc. And I still get treated like that? It makes absolutely no sense to me. It was absolutely ridiculous and a very hostile situation we were put in. I will 100% never step foot in that hotel let alone recommend to anyone....

Took a chance on this location as i am a choice member and had points to spend. During this stay upon immediate entrance to the room the air unit in the room had pieces laying all over making it look very outdated. The fridge in the room made a high chirping noise. I will say it seems they are trying to update the facility but instead of a room by room basis it is focused in the lobby and not in the halls or room 122. The showerhead was disgusting. To my surprise this AM when waking up I noted an old blood stain of decent size. I was immediately disgusted to have slept in a bed with this giant stain of a bodily fluid. I immediately brought this to the attention of the front desk and he informed me that he would relay it to the manager and he would call after 1:00pm. I said thank you and awaited the call. At 1:30pm I call to speak to the manager and was told the manager was either out of town, or out and about, but was told i could not speak to him unless i sent an email. During this call i was also told that they do their best to have clean sheets but accidents happen. While i do agree, in this moment i was not looking for excuses rather how i could get this resolved and brought to someone’s attention. I sent an email. I have to say i for a prompt response and was only told i would get my points refunded. I would think due to this situation and making all things known they would issue at least a partial refund for the room. I do appreciate refunding the points but do feel that my concerns went unaddressed and was just added up to it was an accident and will never happen again. No concern for improvement or customer satisfaction. I find it highly unlikely i would stay at this location again if i stay...

My boyfriend and I chose Quality Inn because we had stayed at various Quality Inns before and never had a problem. However, this stay was different. This location's walls are very thin; we could hear EVERYTHING. We found a pill on the floor; I wonder when the floor was cleaned last. We were there to relax, so we wanted to spend some time in the pool and hot tub. There was so much chlorine we could feel it in our eyes before we even got in the pool room. We only stayed for about 5 minutes because it started to burn our eyes. The hot tub was so small, we didn't go in because there was a man in it whom we didn't know and would have been uncomfortably close to. The second day we went back to the pool room hoping it would be improved but the chlorine was just as bad. The service was not very good. None of the staff were smiling; no one greeted us except for the housekeeping staff. When we left, my boyfriend was a half hour away when he realized he forgot his pillows. He immediately called and asked if they were in lost and found, and the front desk person said, "I don't know." No offer to look, nothing. He told her he just wanted to confirm that they had them. Her response was, "Well people don't normally have us mail stuff like that because it costs a lot." He told her he'd be willing to pay for it or drive back because they are special pillows for his back problems. She said she would call him back later. She never called. You're welcome for $60 worth of pillows, Quality Inn staff. We'll...