Courtyard by Marriott Edison Woodbridge — Hotel in Edison

Please if you have no choice but to stay in the Marriott Courtyard in Woodbridge. Wait and try to check in during evening shift with Stan & TJ. David & Sherna have very poor customer service skill. They do not honor your conformation emails at all. Upon check in my email stated that I had a two night 3 day stay with breakfast on both Saturday as well as Sunday after Sherna did not care to view my email and honor my reservation for breakfast on both days stating to me I was using my "Elite member" certificate and I do not recieve breakfast for Saturday only Sunday. She proceeded to go to the back and get David who came out of the office ina hostile way again telling me that my confirmed email is incorrect. He stated that he himself can get customer service and they will tell me the same exact thing. David had a crowd in the lobby because of his tone of voice and what he was saying I walked away in complete frustration and dismay. Needless to say embarassment is a understatement. Thank God for Stan & TJ who resolved the issuse on the evening shift. But to my surprise Sherna Saturday morning saw myself my sister my daughter and two nieces step off the elevator. She immediately called the cafe which is less than 5ft away and informed the cashier " we were not intitled to breakfast" As I apporached the cafe thr cashiser greeted us by stating " You can NOT have breakfast!" with a people on the cafe behind me sitting eating. How much more could I have been humiliated. I informed the cashiet to please check my room number as this issue was resolved lastnight. With hestation and a foul attitude she did and then said ok it is in the computer. She stated that Sherna called her and told her that we are not entitled to breakfast!!! All that say leaving and returning to the hotel Sherna would not greet us putting her head down when we approached but greeting other guest. I was in disbelief of such service at the marriott. Tgat evening Stan & TJ were back THANK GOD!!! after reporting to them if my treatment they were very apologetic for the service we recieved. In which they again view my email a saw that my confirmed reservation was for breakfast Saturday & Sunday. They informed me they would take care of it. In which they did on Sunday morning I was greeted with a warm welcome by " Abeer" who stated she was not working on Staurday but was informed by TJ & Stan that we had breakfast included in our stay " Abeer" was more than accommodating with us for our...

If I could give a zero stars I would. When I first checked in with the front desk staff, I asked if I could switch to one of the suites since I was a titanium Bonvoy Member and She advised me that it was occupied but tomorrow come downstairs to the front desk before 11am and let them know that I was switching to the suite for the rest of my stay. I came downstairs at 8:30am and advised the AM front desk staff the evening staff assured me that I could have the suite that was available. She stated no problem and advised that the occupants of the suite were checking out and she would call me as soon as the room was cleaned.

She did not follow up with me and never returned the phone call as she stated. I gave the cleaning crew ample time which I called the front desk at 5:15pm on Monday which Dayana answered my call. I asked her if my suite was ready for me to move in and she stated the cleaning crew left and the room wasn’t cleaned. I advised her that I was assured of the suite by her and Ashley and she stated “Well no one is here to clean and it won’t be cleaned for two days’ I found that very hard to believe. Especially if your proper is very busy and her demeanor and attitude was not professional.I stated that I wasn’t happy to begin with since the room wasn’t clean and had a funny smell, but she said I had to stay in that room regardless.

The people staying in the room next to me had their children running up and down the hallway screaming at the top of their lungs. Which was at the time of I10:35pm. They were also using hot plates to cook food which you can smell in the hallway as well as in my room. I also ordered 2 breakfast sandwiches which the bacon was almost raw. I did return both sandwiches and was refunded my money back.

The contractors on the property damaged my car while they were going in and out of the containers. There were no cones or signs of warning.

I have emailed the GM Brian but I have yet to receive a reply back and I’ve checked out over a week and the property has yet to release my security deposit. I hope this isn’t retaliation for my...

One of the first things a guest notices about a hotel is the lobby area and reception staff. The look and feel of the lobby and the greeting from the front desk staff set the tone for the entire visit. In order for a hotel experience to be great, the lobby area, as well as the rest of the hotel, must be warm and inviting; like the living room in the guest's own home. It should smell clean and fresh from the moment they walk through the front doors. And it's critical that the reception and concierge staff greet guests warmly and make them feel like the hotel is their home away from home. Of course, the service should always be fast, friendly and efficient to ensure the guest has the best visit possible.

Once a guest has visited the reception desk they usually head to their room. The guest room is by far the most important element in a great hotel stay. Like the hotel lobby, the guest room must smell fresh and clean and have an appealing look and feel. Nothing can ruin a hotel visit faster than a stuffy, worn-out room that has not been updated in a decade. To ensure an outstanding hotel experience, the guest room must be quiet and well-appointed with modern furnishings, luxurious bed linens and amenities like a television, phone, radio and free wireless Internet. Research has also shown that guests strongly prefer a large bathroom.

In addition to the lobby area and guest room, things like complimentary continental breakfast, fast and efficient room service and interesting area attractions all help make a guest's stay memorable. Research has shown us that the combination of these elements create the best guest experience. We use these key elements in every SWHM hotel property to ensure that every guest has an outstanding and memorable hotel experience.

Oh yes courtyard by Marriot more than enough to male...