Fairfield by Marriott Inn & Suites Edison-South Plainfield — Hotel in Edison

I booked a reservation for December 30th and arrived at the Fairfield Inn & Suites btwn 6 and 6:30 pm. The manager on site was very abrupt, passive aggressive and profiled me as soon as I walked in. I politely said hello to start a healthy conversation. Maria (i believe that was her name) was already passive aggressive as we exchange words. Then she told me that I had to leave a $250 deposit for incidentals. As I was giving her my credit card, I was shocked that a hotel with a 3-star rating is asking for an astronomical amount for a one-night stay. There was another gentlemen agent who helped a guest at the same time I arrived, and they DID NOT pay $250 for incidentals. After her and I exchanged words about that, I also told her I have been here many times before and never paid $250 for incidentals. She told me that was their policy since I used a third-party vendor. I have used a third-party vendor such as Hotel.com all the time when I am traveling and was never ask for that large amount to be on hold for up to 5 business days. After I told her I think this strategy is wrong to ask a customer for, and I wanted to speak to a manager she then said I am the manager very abruptly and told me that she is going to cancel my reservation and that I need to find another hotel on NEW YEAR EVE traveling from PA with my grandchildren. This was so unethical, she has not customer service experience but was very abrupt and passive aggressive. Her behavior was very unprofessional and had no empathy. I really had to keep my cool because she used so many emotional tactics to trigger an argument. I was so shocked to experience this type of behavior as a customer and her work environment was hostile. That's when I know it was racial profiling. Then I told her this is a racial attack, and I will file a grievance against her. I went back on the website to find another hotel to stay and reserved the Courtyard Mariott in Edison. It was beautiful location, and the employees were very professional and welcoming. I will NEVER go back to Fairfield Marriott. I will also file a complaint the Better Business Bureau and other business platforms. So far, I did not receive a refund from the third party, so I am not sure if she...

Absolutely Disgusting Stay – Do Not Book This Hotel

This was hands down one of the worst hotel experiences I’ve ever had, and I strongly urge others to stay FAR away!

We stayed here during a trip to New Jersey, and the condition of the room was absolutely unacceptable. From the moment we walked in, it was clear the room had not been properly cleaned. There was hair everywhere — on the bed, in the sink, in the shower, and even on the towels. The bathroom was a nightmare: the shower was completely plugged, the sink was clogged and unusable, and the entire space smelled like mildew. On top of that, the TV was not working!

We immediately contacted the front desk and spoke to someone named Maria, who could not have cared less. She offered no solutions, no apology, no room change — nothing. Every time we asked for assistance, we were met with complete indifference. It honestly felt like we were bothering them just by expecting basic hygiene and functioning plumbing.

This wasn’t just a disappointing stay — it was unsanitary and disgraceful. We paid money to stay in a clean, working room, and instead we got a health hazard and staff who couldn’t be bothered to do the bare minimum.

The room was nothing like the photos. It smelled musty, the carpet was stained, and the bathroom looked like it hadn’t been properly cleaned in weeks — hair in the sink, soap scum everywhere, and a suspicious stain on the shower curtain. SEE PHOTOS OF MY DAUGHTERS SOCKS! Keep in mind they were brand new and had to be tossed. Maria S stated the carpets were 4 months old — which is even more concerning! Obviously, the rooms are NOT being cleaned! The mattress felt like you were sleeping on concrete! I have videos of this but unfortunately I can only upload photos here.

The so-called “free breakfast” was laughable: stale bread, watery coffee, and fruit that looked like it had been sitting out since last week.

To top it off, when we brought up the issues to the staff, they were dismissive and borderline rude (Maria S.) No apology, no offer to fix anything — just blank stares upon check out.

Avoid this place at all costs. You’ll regret...

During my recent stay at Fairfield Inn & Suites by Marriott Edison-South Plainfield on February 17th, I encountered a situation that significantly compromised my comfort and trust in the Marriott brand, known for its cleanliness and customer service standards. Finding a bug in my bed the following morning was not just a major inconvenience; it was a distressing experience that highlighted a serious lapse in hygiene standards, which I had never expected from a Marriott establishment.||Despite promptly reporting the issue and the staff's quick action to change my room, the emotional distress and the inconvenience of relocating, which consequently made me late for an appointment, seemed to be lightly regarded by the management. The offer of a mere $20 credit towards my stay was, to say the least, disappointing and felt dismissive of the gravity of the situation. Such a response does not align with the level of guest satisfaction and service excellence I have come to associate with Marriott.||I had hoped for a resolution that would genuinely acknowledge and compensate for the discomfort caused, such as comping the affected night's stay. This would have demonstrated a true commitment to guest satisfaction and potentially restored my faith in Marriott as my choice for future lodging.||The manner in which this incident was handled raises concerns not only for my own experience but for future guests as well. I urge the management to revisit their approach to such matters and to adhere more closely to the high standards Marriott is known for. The importance of immediate and appropriate action to address and prevent such incidents cannot be overstated.||I share this review in the hope that it will prompt a reconsideration of my case and lead to measures that ensure a cleaner, more guest-focused experience moving forward. Marriott has always been a preferred choice for many because of its reputation, and it's crucial that such standards are upheld consistently across all properties.||Sincerely,|[A Guest Who...