Best Western Plus DFW Airport West Euless — Hotel in Euless

I stayed here with my girls in August and I have been waiting from a response from their customer service since then. My stay was absolutely horrible, do not stay here! I had sooo many issues and on top of that their staff was unprofessional and rude. First issue their key cards did not work during my four day stay I had to go down from the third floor to the lobby at least 10 times. The key card not working was my fault, not once did they apologize for the constant trips and one time the front desk employee was outside on his cell phone taking a break and when confronted said he wasn’t. I waited 15 minutes keep ringing their bell. Another issue is house keeping on our second day we were getting ready to leave a non- English speaker knocks on the door I open and tell them can they come back in a few we are getting ready to head out, they acknowledge me and we come back at night and they didn’t come back. I call complain to the front desk and they have the nerve to tell me they usually don’t do housekeeping on the second day. This was the same person who took the break and disappeared from the front on the keycard complaint. At this time I had requested a supervisor to contact me which they still haven’t! About the keycard issue and now the room service issue. On top off everything the hotel is absolutely unkept and dirty, we tried using the pool on the second night and the rocks around the pool and the jacuzzi where falling I rested my back and almost fell back because the rock went into the pool . Huge safety hazmats, and of course we try to get back into the hotel and the keycard issue not working again. Place another complaint to the front desk no apology and no supervisor contact again. Last but not least checking out and we are so sick of this place place another complaint letting an African American lady know the horrible experience we had and that no supervisor had reach out, she said the supervisor has been out all our stay but she would have them contact us. We leave and then what prevents us from leaving a huge crane that has someone cleaning their windows. Blocking my vehicle of course, do you thing that the front desk person was capable of getting a resolution. NO. This person is freaking out not knowing who to call and what to do. After waiting for her not do anything I had to call the crane company to get the person to get down and move the crane. This delayed my stay even more and we were in over 100 degree heat trying to leave this crap hole of a hotel. Made several complaints to customer service which never provided a response for a refund and no one from the hotel EVER REACHED OUT. I will be filling a complaint with BBB as...

I have been traveling 3 days for business and my flight kept getting delayed. After speaking with the airlines, they were able to put me in a hotel for the night. I received a voucher from American Airlines. I was initially very impressed with how smooth everything went. 10 minutes after I got to my room. I hear a knock on the door from a gentleman associated with the hotel. He articulated to me that the lady at the front desk was requesting that I come back down to the lobby and to bring all of my belongings. I was very confused so I called down to the front desk and she informed me that she received notice from the Airlines that my voucher had been terminated. I asked her if they provided a reason. her response was that there was someone in front of me that received a voucher first and the room I was in was intended for that individual. She instructed me to come down and wait in the lobby until they could find me a different room. So I went down and expressed concern regarding the situation and asked for clarification. Mind you, as I waited my turn to speak with her, I watched 4 people with vouchers be given rooms. The more the lady spoke i begin to notice how it seemed as though she was being untruthful. At that point she claimed that the airlines sometimes don’t give a reason. I mentioned to her how confused I was because I came into the hotel and provided the voucher and my ID. She looked at everything and verified accuracy and gave me a paper to sign as well as the key card to my room I asked her “How is it that Airlines can randomly cancel a voucher after the guest already check in?” She had no answer… I asked her for a point of contact from the airlines so that i could speak to them myself…. She said she couldn’t provide me with any information and that I would have to contact them on my own terms. Then all of a sudden she abruptly stated “Ok I just got an email, they cleared you to stay in that room”

I have to say I am very big on integrity and I feel there needs to be training on the importance of being honest and treating all guests with respect. If I hadn’t spoke up, I’d probably be sleeping at the airport right now.

I feel like she was trying to get me out of the room in order to accommodate a different guest/family. I wouldn’t have minded switching rooms in order to accommodate someone else if needed.

I wish she would have been more honest because after speaking with Customer support for American Airlines. The lady I spok to said they never canceled my voucher and I would have received an email...

I regret to say that my recent stay at the Best Western in Euless Texas was marred by a deeply unsettling encounter with a member of the staff. As someone who travels frequently, I understand that hospitality is a cornerstone of the hotel industry, and it is with this understanding that I feel compelled to share my experience.

From the moment I walked in, I was met with a demeanor from an older member of the staff that can best be described as rude and judgmental. Hospitality is not just about providing a room for the night; it's about making guests feel welcome and comfortable. Unfortunately, I felt neither during my interactions with this individual. The inhospitable attitude, brusque tone, and unwarranted judgmental comments made me feel extremely uncomfortable, creating an unwelcoming atmosphere that no guest should have to endure.

It is not my intention to belittle or unnecessarily criticize, but rather to highlight an area where serious improvement is warranted. Customer service training or a refresher course on professional conduct may benefit in preventing similar future incidents with other guests.

Despite this negative interaction, I did find the general amenities and the rest of the staff at Best Western Euless Texas to be adequate. However, an isolated incident such as this can have a significant impact on one's overall impression of a hotel.

I truly hope that this feedback is taken constructively, and that necessary measures are put in place to improve staff interactions, ensuring that all guests are treated with the kindness and respect they deserve. Sadly, due to this experience, I am reconsidering my future patronage of this...