Fairfield by Marriott Inn & Suites Harrisburg West — Hotel in Fairview Township

We checked in late at night and the man behind the desk was nice. But there was a large black bug crawling across the floor that looked like a cockroach. It was squashed then left there. He was honest and told me they haven't even had annacrual maintenance man all summer. They've had to borrow them from other locations.We get to our room to find dust on picture frames,mirrors and surfaces. The tub had a gross film and mold on some of the grout. The lamp on our table was broken. Yes it turned on but it wouldn't stand up (I posted photos of having to hold it).But we were so tired I just wanted to go to sleep. The next morning I was woken up at 8:30 am after having broken and little sleep by the housekeeping staff. She was cleaning rooms and instead of propping the door open she kept letting doors slam on the metal triangle that you use to secure the doors as an extra lock. I got up and as politely as I could, I asked her to please stop that. Some guests are still sleeping and I wasn't feeling well. I felt bad even doing that. Then I couldn't go back to sleep because she did it a few more times. My husband spoke to the front desk worker. He asked for 1 extra hour for a chance to sleep. The man at the desk was very annoyed and rude ,never once apologized at all. Never tried to accommodate us at all. He said they were sold out and we had to leave so no extended check out. When we left,their housekeeping staff was at the other end of the hall and wouldn't have gotten to our room for at least an hour. I have worked in hotels so each room takes about 45 minutes to strip,clean,and redress beds. She had several doors propped open! So we go downstairs. I asked to speak to a manager. Surprise surprise,no manager until 3pm. I informed him he was rude to my husband because I was on speaker phone,and that I knew good and well we could've slept an hour more. Yes I fully intend to contact corporate! This makes the 3rd hotel in this chain that has had an incompetent staff, dirty rooms and floors, and we've had to contact corporate. I definitely wouldn't reccomend this...

We booked reservations for the above dates and occupied rooms 221 & 230. Upon check in, we found that there was nobody behind the reception desk and a group of people waiting to check in. We later found that there was only one employee on premises, and that the room keys were not working. This meant that after checking in, the receptionist had to escort all guests to their rooms. We did not expect to have to wait the better part of an hour to get into our rooms, nor must go back down to reception to reenter our rooms, as we needed to leave for simple thing as getting ice or retrieving items from our cars. Some of the people who in our wedding party waiting an hour and a half! We were told repeatedly that the keys would be working and issued in a few hours. That did not happen until we returned for the night on Sunday. We were also provided with a poor substitute for breakfast. An orange and Granola Bar. I had to go down and ask for a clean towel and was made to feel that it was an imposition. And upon leaving I wanted to have my concerns addressed by the manager but was told he or she would not be available until Monday. I did call Monday and was told they would not be in till Tuesday, and when I called on Tuesday, I went to automated receptionist, selected option to speak with somebody and was told by recording none was available at the time. I tried calling several times on Tuesday and never got through to anyone. We chose your Hotel on a strong recommendation, and I have stayed with Marriott several times over the years. This was in no way, anything I had ever experienced. I would hope that our charges would be credited back, or at least greatly reduced. I have already disputed the Charge with my Bank and I would greatly appreciate your assistance in resolving the...

We had a terrible experience at Fairfield Harrisburg West. On the second night of our stay, the room next to us had a gathering that went until at least 1 to 1:30am. We could hear it very clearly through the walls and even in the hallway. We called the front desk around 12am and asked if they could request that our neighbors keep it down. After 15-20 minutes, there was still the same amount of noise (talking, laughing, sometimes loud yells). We called again and the person working the front desk said they had not had a chance to notify our neighbors but would do it then. The noise level picked back up after about five minutes, and we called the front desk again. This time, I'm not sure if anything was done as the noise continued until 1/1:30am (we gave up calling as we saw that no one was going to do anything).

The next morning, we mentioned it to the front desk as we were checking out and he started defending the neighbors, saying that they were in town for a wedding. Weddings are great and should be celebrated but not at the expense of others. We were upset that instead of at least sympathizing with us, he came up with excuses and was defending the neighbors. We asked to speak to the manager, but seeing as the manager was busy at the time, we left our phone number and asked to be called at the manager's convenience. We still have not received a call or follow-up at all. We have never been treated like this during any of our other stays at any other hotel - not only were our requests ignored during the incident but also our opinions were invalidated when we voiced them.

We're still waiting for some sort of follow-up but will likely not be...