La Quinta by Wyndham Fort Lauderdale Pompano Beach — Hotel in Fort Lauderdale

My first & last experience with La Quinta by Wyndham Fort Lauderdale Pompano Beach

May 2024

In entering the building: doors do not open automatically, you have to manually open the doors. Not good at all when you have bags. The check in clerk was rude, nasty & unprofessional. He does not have any thinking ability before talking & lacks tactfulness. We came a little early & my husband asked if possible, can he check us in. We drove three (3) hours from up north to south Florida. He rudely & loudly told my husband who is 73 years of age that check in for ALL HOTELS START AT 3 PM not before. So my husband said to him you just educated me in regards to check in time for all hotels in Florida. He boldly replied that he did not since he is an older mature man & he should know that! Now.... my husband & I are always traveling as we are retired. We use Wyndham, IHG points rewards points, & we even have Palmera Resort points to stay in Hilton Head or their partners e.g Spinnaker etc. So we are accustomed in dealing with professional individuals when checking us in at a hotel establishment. My husband made the reservation through Wyndham Rewards not directly with La Quinta & we thought we would have a good experience since we had stayed in other LA Quinta's in Central Florida, but we did not. We asked for the young man's name but he refused by saying it does not matter. My husband asked for a supervisor & he referred us to the housekeeping supervisor. My husband, not knowing that she was the housekeeping supervisor ask to speak to her she said he can speak to him, meaning the check in clerk. Hence, she did not say nor gave us the young man's name. It was a disgusting experience. To describe the young man, he was tall brown skin & his hair were in braids. My husband called Wyndham & was told that they will contact the manager. So we left & came back around 2:45 pm. At that time Rafael was on duty along with the rude young man & he professionally took care of us. My husband asked if he was the manager & he said yes. He asked him if he may have a word in private when he is done with the check in process. Rafael politely honored his request. While Rafael was checking us in the young man started to say to him how rude my husband was to him. Which was totally the opposite. The young man has no people skills nor is well mannered, thus is ultimately unprofessional. He reminded me of the Pharisees during Jesus time who outside appear righteous to men, but inside they were full of hypocrisy and lawlessness Matt. 23:28. The young man is completely in denial of his way in dealing with people & should not be dealing in checking in any GUEST's. Even when he is talking to customers by phone he is blunt with no diplomacy. After Rafael checked us in, my husband had a private conversation with him regarding how the young man treated him. Rafael apologized & told my husband that there was no reason for the young man to refuse an early check in since the hotel was not fully booked. But while they were talking, I sat by the lounge & the young man started talking badly to another worker about my husband. He was totally in denial of his ways & transferred his bad ways to my husband. He also said to the other worker that complaints don't work nor would they get him fired. He was trying to get me upset by talking loudly & badly about my husband. It just tells me how small minded he is & how he lacks the ability to interact with people in a professional manner so as to satisfied the guest. So that was our experience checking in. Now the rooms, well honestly, they do need complete upgrading, including the furniture, beds, pillows. The light fixtures in the bathroom are old & rusty, carpet in the room is stained & one can clearly see they are a health hazard. We had stayed in other La Quinta's in central Florida & they were really nice. However, sadly.... this location needs a severe upgrade & need to have front desk clerks, with the exception of Rafael, who can deal with guest in a professional &...

One of the worst hotels I've ever stayed at. I was in town for two nights on business. Checked in around 1pm, everything seemed ok. Upon closer look I could see there were some underlying issues: signs of obvious leaks and water damage both near the central a/c unit and in the bathroom walls and ceiling I went on about my day at work and got back to the room late. Took a shower and got into bed. I started to hear a dripping noise from the bathroom, assumed it was a slightly drippy sink so didn't worry. I woke up around 2 am to use the bathroom, as I was doing so I felt something drip on my arm.The light was off so I couldn't see well. After I was done I turned on the light to find that one of the bubbles of water damage I was referring to earlier had burst and was dripping black water (sewage, just moldy water? I still have no clue) on my arm and toilet. Right above the toilet, the paint had cracked and the water was leaking from there. Of course the first thing I did was wash my arm a few times and then called the front desk. The woman who picked up was rude, unapologetic and said they could send maintenance the morning. Didn't offer to switch my room until I flat out said I'm not staying in a room where I can't use the toilet for fear of sewage leaking on me. She then told me to come pick up a new key, with still no apology whatsoever. I changed rooms, which is annoying, because I had to pack everything up after being awoken in the middle of the night and schlep all my things to a room on the 2nd floor. Upon entering the new room I was greeted with a giant Palmetto Bug (Florida's lovely giant, usually around 2" flying cockroach) that I had to kill with a shoe. While the new room didn't have any leaking ceilings it did have other issues. The room had two double beds, I went to get into one bed, and discovered long black hairs on the pillows, which smelled like perfume. It was obvious the sheets had no been washed. I checked the other bed and luckily the linens smelled fresh and seemed clean. I turned the a/c a bit cooler and got into bed to notice the unit was so loud it sounded like someone was outside of my room on a lawnmower - I kid you not. 'm a fairly heavy sleeper so eventually I fell asleep. Having to be up at 7 am for work was a blast considering how I got maybe hours of sleep. The next morning I called the front desk and asked to speak to the manager, who wasn't in until later. I asked if I could leave a message and was told yes. I let the woman on the phone know about the issues with the previous room as well as the issues with the current room and she said she would pass it along to the manager and have him call my cell. That never happened. My last night was uneventful and I lived with the freight train of an a/c unit. The next morning I took a shower, and afterwards noticed that there was some sort of leak coming from behind the shower facet, which caused a pool of water all over the bathroom floor. I had to use all of the towels to sop it up. I then discovered that there were feces that must have been behind the toilet (that's my educated guess at least) as when I sopped up the water I noticed the towels were stained with poo. This hotel allows cats and dogs so I'm assuming someone's pet had gone behind the toilet and it had dried up only to get messy when it got wet. After this I quickly packed and went to check out. There still was no manager for me to speak to. The woman offered no apology, yet again, and didn't seem to even remotely care about what happened. She comped one night "as a courtesy" for me. That was nice, but I'd rather stay some place without leaks, roaches, dirty beds, feces,...

I had some awful and some great rooms , the best room last time I stayed; which also is the last time I’ll be allowed to stay as I was no longer welcome as the hotel as a guest. The reasoning is because I Didn’t ask for a 1 pm checkout. I have stayed here over 6 times. I extended my stay last time staying 3 nights. Finally had been given a good room by a guy who is wonderful and deserves a tip.

I Was in the process to book 13 days before my trip to Chicago. I have an autoimmune condition and dust causes a bad allergic reaction. The staff is not aware of this, it’s not necessary to disclose medical status but I hope management will take my comment here and make efforts that will avoid the experience I had here as a female solo travel and as a active hospitality industry professional: ch A At 12:11, someone came to room , I told her I was working on the extension; I feel chest pain, I lay down, at 12:30 the front staff jay and girl I tip $5 for the nice room come to the room with some others, and most rudely ask me to leave, they are complaining because extension has not yet booked, and as I hadn’t requested 1 pm checkout, they begin saying I leave too late “every time”. That’s not true. And sure there been a few times it’s happened but I leave that room cleaner than it is when I get there. I don’t pay incidental as I get prepaid rooms , I also think it is considerate to take care of rooms and maids however apparently this doesn’t translate to the front desk staff who I mentioned came to my room at 12:30 and frustrated I have not asked for late checkout and do not care at all I have chest pain, tell me I’m not welcome.

Yesterday I show my friend the hotel and tell how great it is, and today I’m alone, a female, and here’s the point, you don’t treat guests like that, treat your guest as equals and yes, if someone is having tighteningchest pain , best be helpful Than dismissive and maybe you will get a better review as as front desk attendants it is your job to treat guests with the goal of hospitality. Also fix the clock in the room and maybe it would be easier to know the right time. I’m not perfect but because I’m a solo female traveler you don’t have right to overpower nor belittle me.

Jay in the front was rude, each time she is, and I never have been disrespectful, even when I found bugs in the bed in the back rooms, and since I been in better rooms I leave tip for maid no less than $4 a day. I was trying to extend when they come to my room and treat me like I was disrespecting them when I was having a tightening chest. Because there only power is to not check in people, they use this. If you have a charge for guest that leave after 1, that would solve this problem. Even after that girl who rude, I still gave her $5, would have been $20 if she hadn’t decided I deserved to no longer be a guest of the hotel. Forgot to mention two days before I came and the system was down for 2 hours, took an hour to get a refund from Priceline. Anyways, this all only happened because I’m a female and alone, and they don’t think I have money, enough to take care of them. It’s sad how female front desk staff treat solo female travelers. I hope your hotel keeps improving and can learn to recognize...