Courtyard by Marriott Fort Worth I-30 West Near NAS JRB — Hotel in Fort Worth

We had a clean room. The parking lot was clean. The windows opened if we wanted a little fresh air. The night janitor was very friendly and greeted us as we entered coming in from work late at night. He was the only one. - - - The rest? - - - We were there for a job, and the job made the reservations for everyone who came in from out of town to work at the same event. I believe it was a promotional agreement for the hotel. Check in went okay for my husband and I on Thursday the 23rd, but the next day, Sept 24 as we had returned from picking up a few things from the grocery, our drummer arrived to check in to the other room on our band's reservation. It was supposed to be a room with two beds in it. The hotel tried to give him a king, for two adult men who have work to go do after they arrive and check in. The hotel argued with him and my husband about the room (they had given my husband and I a double room with two beds on Thursday, but we didn't question it, because we assumed they had a valid reason.) All 4 of us, with 2 room reservations made by the event we were working for were supposed to check out Sunday. So, our drummer checked in to the king room, then we moved our stuff to the king room, and let the desk know the double room needed housekeeping, so they would have clean sheets. My husband, our drummer, and myself all had to leave for work at the event, so we left the key for our fiddle player at the desk with the room number and his full name on the envelope. When he arrived, THEY told him he had his own room, and checked him in to a king. When we all returned around midnight Friday night after working 9 hours in the heat, they had moved our drummer to yet another room, because they never cleaned the one they promised to clean (the one my husband and I had slept in the night before). I left for work at the event again on Saturday morning at 11am. The rest of the band was going to leave for work at 1pm. The hotel threw our drummer out of his room as he was trying to depart for work. We had to begin our show at 3pm. Another colleague texted me to tell me what was happening, so I texted our client at the event who had booked all of us at this hotel. I asked her to call them and get them to fix the issue. She did, but at that point, our dummer's food for the day had spoiled, because he was unable to keep it refrigerated while moving rooms 3 times in one night, and working 9 hour days in the Texas heat. He also had very little sleep. Because of the room change on Friday, I was also set behind by 2 hours, so was robbed of 2 hours of sleep. The only way to finish work that has to be done to prepare for an event is to not sleep. There's no one else to do the work! We all were checking out on Sunday morning, but our drummer was so livid and disgusted that he drove out Saturday night and headed on to the next job we had back in Houston on Sunday. Sunday morning at 6:30am, our fiddle player was locked out of his room as he was trying to take his belongings down to his car. Sunday morning at 6:30am, the elevator buttons would not call the elevator to the ground floor. I had to pray no one took the ONE dolly the hotel had for suitcases as I parked it by the elevator, then ran up the stairs (only accessible from outside) to get in the elevator on the second floor, and bring it down to the first to get the dolly so we could load out of our room on the 3rd floor. If this hotel stay was supposed to be a promotion for Courtyard by Marriott, I can assure you, there are 3 couples, each with many friends who will NEVER consider the brand again! We were treated much better at LaQuinta in Addison! This hotel thumbs their nose at people who come in to town for business, and affected our ability to do the jobs we were in town for negatively. No Thankyou. Go stay across the freeway at the Hampton Inn. We had an excellent stay there a...

I checked in at 3pm on 3/26/24 and was greeted warmly by the desk clerk Andy. A bit after 10pm I attempted to call downstairs 3x (2x with motel phone, 1x cellphone)to inquire on a rollaway or an extra blanket but no one answered the phone. Prior to making the call, we had just passed the new desk clerk on duty Josh sitting in a chair against the wall on his cellphone so I was surprised no one was answering. I thought maybe other guests were occupying him so I waited for a little bit and went to try to call out an additional time from the motel phone to discover no dial tone so I walked downstairs. As I approached the desk, Josh was still sitting in the same spot. I asked if the phone doesn't ring downstairs, he looked at me as if annoyed and said, Yes, it does if it's called?" I told him I'd been calling in which he rudely replied, "I can't answer a phone if it doesn't ring!" At this point I'm annoyed at the fact he didn't answer the phone, phone no longer had a dial tone, not sure if he had a way to turn it off or what but I asked if they had rollaway which he said no so I asked for the extra blanket. I told him I was going to go upstairs and get my phone to test the phone in which he said, "I'll bring the blanket to you". I decided not to bother going back down because his attitude was not professional at all. I would like to add, it was very nice to walk downstairs and see Andy had returned with a pleasant face and very professional attitude. There was also a kitchen staff who was very pleasant as well. I would love to have these 2 work for me any day. Other than the one incident, all...

Don't waste your money! This place is a DUMP! |We stopped here for one night on our drive between Denver and Florida. We had been driving for over 13 hours and were exhausted. I asked for a room away fromm the elevators and ice machine but it didn't matter: we were given a room overlooking Interstate 30. You won't believe the number of loud cars and trucks! I've stayed in hotels overlooking airport runways that weren't this noisy!|In the morning, when we went to shower, we saw just how shabby this room was: the shower wall was CRACKED and caving in (I can't imagine how that happened. The tile was broken and the wall was giving way. Instead of replacing it, they just caulked it! See photos. The towels were so worn, you could see through them! The towel bar was falling off the wall. This is why I stay at Marriotts - they generally are much better maintained. But that wasn't the worst part...|...when I mentioned it to the staff in the morning so that they could address it, I got total attitude instead. The young man at reception replied that I didn't need to stay there again! I was being cordial and matter-of-fact. He said he didn't repair the wall (of course he didn't) simply said that the hotel was 25 years old. Still, there's no excuse for the poor condition of the room. If they're skimping on this, what else are they skimping on? Fire alarms? Elevators? Who knows.|Be assured, I would never stay there again. You...