Hampton Inn & Suites Fort Worth-West-I-30 — Hotel in Fort Worth

Recently stayed here 15 nights while on AT. I’ll note that the property is currently undergoing some intensive renovations, which means that parts of my experience won’t necessarily apply in a few months. However, because of this, my BLUF recommendation is to stay away from this property at least until renovations are complete.

First some highlights. The staff here were all professional and very friendly. The fitness center is decent and though I did not try out the pool/sauna, many others seemed to enjoy it. The place is also very dog friendly, with a pet waste station and grassy areas that made things convenient. The cleaning fee at $75 for the entire stay is very reasonable and will definitely have me considering this place for a future stay. The newly renovated rooms are clean, comfortable, and are nearly up to the task of accommodating longer stays. My one gripe with the room I had (mini-suite with King size bed) is that the fridge was too small and didn’t have a freezer compartment. The continental breakfast is pretty standard, but mixes up the eggs and pork enough to make each morning a little different. The coffee is a little weak, but available 24/7.

Keep in mind that for now, renovations will complicate longer stays because the guest laundry room is currently out of service since it resides on the 2nd floor where there is heavy construction. During the day, there is also constant noises from hammering, drilling, etc. Also, the parking got crowded on certain nights because of the containers, trash bins, and heavy equipment that resides on the grounds. I also often came across nails, screws, and broken glass on the lot, which is a hazard to pedestrians, pets, and car tires as well!

The staff, though friendly and professional, appeared to be stretched thin. This is also likely due to the heavy renovations which I’m sure requires a lot of their management time. For instance, requests for service was generally slow - it took 3 separate reminders to have the battery to the in-room safe replaced. Separately, because I was traveling with a pet, room cleaning required coordination with the cleaning staff, but on two separate occasions, despite notifying staff and leaving with my dog for several hours to allow access to the room, I returned to find no one had cleaned. In the end, I simply had to borrow a vacuum and clean the entire room myself!

Finally, the wi-fi at this property is ABSOLUTELY TERRIBLE. I can only speak to the free level of wi-fi because Hilton Honors Gold members no longer get complimentary access to “upgraded” internet. Still, basic internet is something that’s rarely a problem, but at this property, speeds capped out at 3-5 MBps, and were often much slower than this, making even simple browsing feel like 1997 again. The internet also suffered from very frequent outages.

My advice to anyone looking to book at this property in the next couple of months is to first call and ask if they’ve still undergoing renovations, and if they are, to...

Not that owners will ever see this but I need to outline my recent, less-than-24-hours stay. Background: I've stayed at this hotel many times when visiting family because it's been convenient and nice. Hilton Honors electronic check-in, room selection option and electronic room key sent to your phone so there's no need for front desk check-in are great -- except the electronic card never came to my phone....the key system was down. (A staffer later told me it had been down for 9 days!) Front desk staff had to physically walk me (and all other guests) up to my room using their one master key card. The new room decor upgrades done earlier this year are beautiful! Very modern, classy. My room heater was not working though. Temp was 64 deg. but in hopes it would warm up gradually while I was out, I unpacked and went to my family Thanksgiving gathering. No such luck. Getting back the room was still cold. The front desk staffer said they would switch me to a new room. I was upgraded to a suite which was even nicer... and the heat worked...except there was no alarm clock by the bed or anywhere in the room. Later I wanted to find out the hours for free breakfast the next morning... There was NO option on the phone or website or app. to call the front desk.. There was no information posted in the room about breakfast hours. Attempts to call from the website only resulted in a recording telling me to enter my access code. I don't have and was never given an access code. I could not dial the posted number on the website. Even calling from my cellphone was no help. Again--what hotel in the world does not have a way to call the front desk from your room!!!!! Next is hot breakfast. Food...meh, ok. Hot waffles, toast, tasty pre-fab omelets and sausage, plus various cereals, fruit, etc. But they were OUT OF COFFEE!! Three really giant urns for coffee and none, nada, zip. One guest was told that guests had permission to walk across the road to the hotel next door and get coffee there. !!!!!! WHAT???? How does a hotel offering free hot breakfast not have coffee???? So thought I'll just take my breakfast back to the room and use the in-room coffeemaker. Front desk did not have the key card...maid service had it. So I had to go up and find the one maid and interrupt her work to let me into my room! No hassle electronic check-out was easy. It wasn't "horrible" or "tragic", but good grief.... newly updated beautiful room decor is no substitute for a FUNCTIONING HOTEL! I will not...

Booked online 4/29 from Oklahoma for two adjoining rooms for basketball tournament 5/4. Confirmed reservation. Arrived just before 2pm after first game on 5/4 and checked to see if adjoining rooms were ready yet. Ben, who I was told was the manager, said they would be ready at 3 pm. Came back about 3:20 and desk personnel checked my ID and took payment for two adjoining rooms. We got upstairs and they were not adjoining rooms. Went back to front desk and management was not able to correct the mess-up because all adjoining rooms had now been assigned to other guests. We had to take two rooms that were not adjoining so that we could get cleaned up and proceed to our second basketball game. I feel like no effort was given to avoid the mistake and very little to correct the mistake. It's not the end of the world but I was very disappointed in the service. I mean how hard is it? I already booked the rooms for you... Second complaint is that one reason I booked this hotel was because it listed guest laundry room. Both washer and dryer take quarters only. No change machine on the property and once again front desk was zero help when asked if they had access to quarters to sell to their guests in order to utilize the amenities that are listed at this location. The young man at the tiny Taqueria across the street was more willing to aid in my quest than hotel management. Five stars to the Taqueria guy!!! Third complaint, and this one is a big one. Finally got laundry in and came back to the room to relax before the next day of ball games and discover that THE TV DOESN'T TURN ON! Called down to front desk and female manager at desk came up with batteries, switched batteries and clicked buttons on the remote like 20 times and confirmed it does not work. She said she would have to just call maintenance. I asked if maintenance was on staff there at the hotel and she said she would just have to call him and let him know it wasn't working and she left the room. I waited until almost 10 pm before showering in case maintenance was coming by to fix it. NO CALL, NO NOTHING! I checked out at 9am with same exact desk manager. SHE DIDN'T SAY ANYTHING EXCEPT "What room are you checking out of?". That's it!! Perfect ending to a very disappointing...